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'Formato no admitido o archivo dañado' Error al importar archivos en Premiere.

New Here ,
Jul 17, 2023 Jul 17, 2023

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Cuando intento importar archivos de vídeo me sale el siguiente error: ‘Formato no admitido o archivo dañado’. No tengo ni idea de por qué puede ser, estoy un poco desesperado. No me deja importar nada que sea mp4 y cuando abro premiere tampoco me deja abrir los videos de pruebas, probe miles de soluciones pero ninguna me funciona.

 

He probado a desinstalar Premiere y nada.

 

Ojalá puedan ayudarme porque he de montar un trabajo para pasado mañana... Gracias por adelantado.

 

 

Adjunto captura de la ventana que me sale.

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Error or problem , Import

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Dear @Elias31137881yasf,

Thanks for writing in. Depending on the device that created the file, there can be issues that Premiere Pro cannot deal with. Download the free converter software called Shutter Encoder and transcode it to ProRes LT. If space is an issue, convert it back to H.264 wrapped in .mp4. Do a test and see if it works.

 

Thanks,

Kevin

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New Here ,
Jul 17, 2023 Jul 17, 2023

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No me ha funcionado tampoco esa solucion sigue sin funcionar los videos de premier de prueba y tampoco los que importo 

 

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Hi,

Can you upload a sample clip and link it here so we can test it here?

 

Thanks,
Kevin

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New Here ,
Jul 17, 2023 Jul 17, 2023

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New Here ,
Jul 17, 2023 Jul 17, 2023

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Ahi subi el video con el link del problema el que tengo, muchas gracias

 

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New Here ,
Jul 18, 2023 Jul 18, 2023

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Ayuda porfavor. Help!!!

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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Hi @Elias31137881yasf,

Can you upload a sample clip? We need that to test it out.

 

Thanks,

Kevin

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New Here ,
Jul 18, 2023 Jul 18, 2023

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El clip esta arriba ya lo subi

 

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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Hi @Elias31137881yasf,

I see your YouTube video describing the issue but I do not see any source file. Can you provide one?

 

Thanks,
Kevin

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New Here ,
Jul 18, 2023 Jul 18, 2023

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Aca adjunto el video con el problema con otros videos

 

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Adobe Employee ,
Jul 21, 2023 Jul 21, 2023

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Hi @Elias31137881yasf,

In the video it shows that these files have extremely small file size. That's weird! They may not be viable for import. Try transcoding them using the freeware called Shutter Encoder. Otherwise, you need to get media that is not corrupt, as these files appear to be.

 

Thanks,
Kevin

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Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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hola buenas, yo tengo el mismo error no me deja importar ni los videos de muestra, lo pudiste resolver ?

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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Hi @Ignacio35961197q91p,

Thanks for the message. Where did these files come from? Can you provide the group a sample file so we can check it from our end? I hope we can help.

 

Thanks,
Kevin

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