Glitchy Images and Random Black Bands in Premiere Pro 4K

[Marie312601165iyp]

Hello Adobe Community,

I am currently editing a long-form podcast video in Premiere Pro and encountering some issues with the footage. The images are glitchy, and random black bands appear on the screen. The glitches and black bands also stay when exporting the video.

Here are the details of my setup:

• Camera: Canon R8
• Resolution: 4K
• Frame Rate: 25 fps
• Premiere Pro Version: 24.6.1

I've tried a few troubleshooting steps, but the issue persists. Any advice or solutions would be greatly appreciated.

Thank you in advance for your help!

[Marie312601165iyp]

Here is another example 

[R Neil Haugen]

What is your media details, format/codec?

And what is your video driver in use? As the driver number would be good to know.

In general, Game-ready drivers are problematic in most NLE use, you need to be on a 'clean install' of the Nvidia Studio drivers for best reliability.

[Kartika Rawat]

Hi Marie312601165iyp!

This looks weird. Does it happen with specific files? Which OS do you have? Have you already tried changing the video renderer to "Software Only"?  Can you share some sample files with us for testing if it still happens? 

Let us know.

Thanks,

KR

[Marie312601165iyp]

@R Neil Haugen Thanks for your help, here is a screenshot of my media settings: 

 @Kartika Rawat, Thank you too, it happens with all files that I've recorded with the Canon R8 in 4k, 25fps. I'll post a link to the source file here once it is uploaded 

[Marie312601165iyp]

@Kartika Rawat Here is one of the source files with which it happen: https://drive.google.com/file/d/1ZAX0iwK6ax_Os2BkOKA7dx-FypYjE6Mb/view?usp=sharing

[Kartika Rawat]

Thanks for the link. While the files are downloading, can you share your OS? Also, have you tried changing the video renderer to "Software Only"?

KR

[Marie312601165iyp]

Hey @Kartika Rawat I am working on a Macbook M2 Pro, OS Sonama 14.6.1.
Also, when trying to change the video renderer to "Sofware Only", the panel doesn't let me change the options under "Renderer". Thanks for your help

[Marie312601165iyp]

@Kartika Rawat Do you think that you can still support with this? 

[Averdahl]

I downloaded the clip and imported it in Premiere Pro 25.0 on Windows 11 and have no issues with the clip. 

What happens if you go to Preferences > Media and un-check "Enable hardware acceleration decoding" and then restart Premiere Pro? It seems to be a decoding issue so it is interesting to see if this solves the issue.

Have you tried Premiere Pro 25.0 or the beta version, iow 25.1? You can install 25.0/25.1 and still have 24.6.1 installed. By default the CC app uninstalls previous versions but there is a checkbox you can un-check to keep both versions. When installing the beta version this does not happen. 

If you install 25.0/25.1, create a brand new project and then import your old project into the new project.

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By @Marie312601165iyp