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F
FrazA
Participant
January 12, 2023
質問

GPU render error and mercury playback engine greyed out too

  • January 12, 2023
  • 返信数 6.
  • 20431 ビュー

Hello All 

 

Premiere Pro recenetly updated to 23. version and two errors really frustrating 

1. GPU render error all the times..... tried to troublshoot but could not resolve 

2. also Mercury Playback engine greyed out, I cannot change ? 

 

I have M1 Mac 2020 

 

please help someone to resolve this issue 

 

Thanks 

    このトピックへの返信は締め切られました。

    返信数 6

    T
    tahnee38269857ddo0
    Participant
    June 26, 2024

    Im experiencing the same issue except the error only occurs after I encode the video.
    Im not seeing any signs of Premiere failing to process the effect (chromatic abberations) im using on my video although when I export its hardcoded with the warning "this effect requires GPU acceleration". 
    I have Mercury playback enginge GPU accelation (metal) hard coded in (greyed out) 
    I shot the footage on a BMPCC6kpc at 60fps in 4k pro res. 
    I own the top of the line macbook pro. Apple M3 Max chip totally up to date 
    Also running up to date premiere 24.5

    please help ! 
    Tahnee

    G
    gemmae74481430
    Participant
    June 7, 2024

    Hi there, this is exactly the same problem I'm currently experiencing. I don't suppose you found a fix, did you? Thanks!

    F
    FrazA作成者
    Participant
    February 2, 2024

    I realize two reasons for the issue 

    1. Premier might not function well with Apple Silicon chip

    2. any projects created in older version of Premier 

    and also variations occurred 

    T
    tahnee38269857ddo0
    Participant
    June 26, 2024

    do you suggest a potential downgrade to work the project thats failing?

     

    D
    DmitryRA
    Participant
    November 4, 2023

    Hello everyone! I'm facing the same problem. I create projects for people ( templates ) Premiere Pro 23.6. Always in my projects I set the render settings Software Only. My laptop allows me to use GPU Metal renderer (MacBook Pro 14 M2 Pro 16gb, Sonoma 14.1) Quite a powerful machine. But I have encountered a very strange phenomenon. I can't go from a more powerful renderer to a weaker one, i.e. from GPU Metal to Software Only. This is very strange, as it seems to me. It makes sense if my laptop was weak and I couldn't use it for hard rendering. I have partially solved the problems with opening INTEL program via Cloud, but it's nonsense, don't you think ? I have to go to Cloud every time and open the project through INTEL... How soon will the problem be solved ?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 5, 2023

    Hi @DmitryRA,

    The Mercury Playback Engine Software Only is unavailable in Macs with Apple Silicon. You were able to enable it in Rosetta mode, as you mentioned earlier but that is no longer the case in 24.0. You will be permanently locked to "Metal" for the renderer. I am not sure why it is the case, but I hope that is OK. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    D
    default2u8huflhqw9y
    Participant
    September 16, 2023

    Any update on this? Adobe this is terrible customer service. Extremely frustrating that you are aware of this issue and still no resolution. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 18, 2023

      Hi @default2u8huflhqw9y,

      Sorry you are having problems with your Mac. Can you let us know more about your system and workflow? For example, what system do you have? What kind of footage? Are you performing any specific task where you experience problems? Please let us know. I hope the community can assist.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      dadagrrr
      dadagrrr
      Known Participant
      September 19, 2023

      Kevin, I'm having the same issue in Ppro Beta with effects/transitions applied to a PSD clip.

      Brand new MacBook Pro M2, trying to add default effects to clips, and getting render errors. First I've ever seen.

      See screenshots for simple brush strokes fx applied to a .psd clip and getting that render error. It works on the video clip. Can I just not do this to PSD clips? Thanks

      R
      RjL190365
      Legend
      January 12, 2023

      Here's the issue:

       

      The renderer in the Apple Silicon-native version of Premiere Pro is permanently fixed/locked to the "Mercury Playback Engine GPU Acceleration (Metal)" mode, and cannot be changed at all - not even to the software-only mode. Unfortunately, it is also the default behavior in Adobe programs for all Apple Silicon Macs. The only way to force the "software only" rendering mode would be to force Premiere to run in Intel mode (by launching the Adobe Creative Cloud desktop app, and then clicking on the three dots on the Premiere Pro line in the program, and clicking on the "Open (Intel version)" line.

        F
        FrazA作成者
        Participant
        January 12, 2023

        Thank you very much for your guidance and do you have an idea how I can solve gpu render issue ? 

        thanks 

        FRAZ 

          F
          FrazA作成者
          Participant
          February 2, 2023

          Did you find any answers? I'm having the same problem


          Hello

          Any project that is created in older version of Premiere 2022 is creating problem when opened in 2023 but new project created from scratch in the new version seems ok for now!

           

           

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