Graphics Issue on my macbook pro 2016 when using premiere

[Pang723]

Even I updated to macOS 10.12.2, the flickering issue still exist...

Apple claimed that the graphics issue will be fixed in macOS 10.12.2, but it seems not.

Here is the situation when I use premiere 2017.

Compuer config:

Intel Core i7 2.9 Ghz

Radeon Pro 460 / Intel HD Graphics 530

[Ann Bens]

Did you re-install Premiere after the OS update?

[Rameez_Khan]

Hi pang723,

What's the Video Renderer that's selected under File > Project Settings > General?

Try switching the Video Rendering options and let us know if that helps.

Thanks,

Rameez

[bryanrowland]

I am experiencing the same issue on my new speced out 2016 MacBook Pro. https://youtu.be/HBDyhMWsjqshttp://  Super frustrating because Apple and Adobe keep pointing fingers at each other.

[Rameez_Khan]

Hi bryanrowland,

Sorry for your frustration!

Did you try switching the Video Renderer?

-Rameez

[bryanrowland]

Yes - same issues with Metal or OpenCL.

[bryanrowland]

I am experiencing 2 major issues with the new MacBook Pro:

1. Video tearing and crashing as is shows in the link
2. Flickering video and black frames when exporting timelines in Media Encoder

In addition to these crashes -  I get flickered video when i export a timeline in media Encoder. The issue is isolated to JUST this machine. I have exported the same timeline on a different Mac and PC with no flicker/dropped frame issues.

I have experimented with multiple renderers (OPEN CL as well as METAL) on the MacBook Pro. Both experience this issue when exporting the video.  Here is a video of my MacBook Pro Crashing in Premiere.

https://youtu.be/HBDyhMWsjqs

I also tested with FCPX with no issues during playback or export whatsoever. Last night I updated to the latest Beta of OS X with no success on the MacBook. Flicker is still there on export. It seems like this is a video card compatibility issue with Adobe and the new MacBooks.

Apple genius bar official diagnosis was that it was Adobe's problem because their diagnostics checked out and issue is isolated to Adobe products. I think they are right but need help ASAP.

[Rameez_Khan]

Hi bryanrowland,

What are the specs of your MacBook Pro?

Which GPU?

We're investigating the issue. Thanks for your patience!

Rameez

[bryanrowland]

MacOS Sierra -

Macbook Pro 15-inch, Late 2016

Processor 2.9 GHz Intel Core i7

Memory 16GB 2133 MHz LPDDR3

Graphics Radeon Pro 460 4096 MB, Intel HD Graphics 530 1536 MB

Would be more than happy to submit logs or do whatever to get this resolved asap. Thanks. I ran tests with multiple GPU under Sierra 10.12.1 and the latest beta (I read that the beta could solve the issue but it does not). 

The Glitched out full crash happens once or twice a day - the export flicker issue using any GPU rendered in Media Encoder happens every time.

My current project is 6k Raw Red Dragon R3D footage.  I do not experience this export flicker issue from the same project file on My Mac Pro 12core 64GB with Dual AMD Firepro D700 GPUs OR on my i7 Surface Pro.  Thanks for your help.

[Pang723]

exactly the same problem with me...

Hople that Adobe can solve this issue with Apple for us, editor and all users.

[Rameez_Khan]

bryanrowland, it seems that the workaround doesn't apply to the New MacBook Pro with the Radeon Pro series GPU.

For older Macs, switching the Video Renderer seems to do the trick.

I'll let you know what I find out.

Thanks,

Rameez

[MarkTarman]

Same issues with my full spec radeon 460 MacBook Pro. this is mostly 1080 Sony a7s2 footage with some 4k (compressed) footage. it will just randomly freeze and flash this checkered pattern when scrubbing clips or doing color work. Only hard reset fixes the frozen screen. This is  unusablle from an editors standpoint and Apple says the hardware in the computer looks fine (genius bar and phone/ online support).

[Rameez_Khan]

Hi markt,

Is there any specific action that triggers this behavior? Or is this completely random?

Do you get this right after launch?

Rameez

[Ann Bens]

Is this not a issue with Lut's.

[MarkTarman]

Negative. Im not working with LUTS.

[Rameez_Khan]

Hi Ann,

No, it's not! It's a completely new issue with the latest version of macOS.

• On older MacBooks, we can work around this by switching the Video Renderer to OpenCL or software only.
• On the New MacBook Pro, nothing seems to fix this, as of now. [May be because they have a different GPU, the AMD Radeon Pro series]

We're working with Apple to fix this issue.

Thanks,

Rameez

[agathepadov@gmail.com]

I have the same issue. I even returned my laptop and got a new one. MBP 2016 15".

I used to get 30 glitches and crashes a day..working on timeline, rendering, exporting. A couple of days ago I was told by adobe support to use software only render..it has not crashed again...but 6 hrs to export a 15 clip is way too much.  I am pulling my hairs out.

It did happened since day one. brand new 2 laptop 15" MBP 2016.

I am thinking on plan b or c because work is being stuck because of this.

someone please help us.

Premiere

[bryanrowland]

I Have not been able to identify any specific action that triggers the screen glitch/freeze. However, the flickering video on export in Media Encoder is repeatable every time no matter which GPU renderer I choose.

I ordered the laptop the day it was announced and made available through my business rep at Apple.

[MarkTarman]

Hi Rameez,

No specific actions in Adobe. One time it flashed and froze just playing out my timeline of clips, another time while I was adjusting color within premiere, and another when I was loading clips with 'Assemble' section.

[deppli]

this happened to me 4 times and every time it happened when I clicked the play button in the source window. and if I avoid doing that and it seems to be just fine

[bryanrowland]

Thanks!

[phoebet76873326]

Having the same issues. Swapped laptops, on all the latest software updates for both Mac and Premiere pro

Really need a solution right now... is software only render the only option right now? Is this issue going to be resolved soon?

[Rameez_Khan]

Hi phoebet,

Some users have reported that software only is working fine for them. Yes, it's painfully slow but that seems to be the only workaround.

Yes, we're working on a fix.

Thanks,

Rameez

[PiranhaNYC]

Hi,

I have the same problem with the last Macbook Pro 2016 RADEON 450....... PREMIERE makes my computer crash, using all the RAM memory and lagging too... Impossible to use premiere CC 2017...

Please... Where does the problem come from ?

Any news ?

[Rameez_Khan]

Hi SamPiranha,

Sorry for your issue!

Memory leak is a different issue and is equally frustrating! A few people have reported the same issue while exporting from Premiere Pro. Do you get a dialog saying Premiere Pro needs more memory?

Thanks,

Rameez