Importing issues after Update (No Audio)

[Changis]

Hey,

After i Updated Premiere, the imported MP4 files dont have audio, at leats pp doenst detect it... but if i play it extern it has audio.

[Vidya Sagar]

Hi Changis,

Please perform the following steps:

1. Clear Media Cache files. Instructions are in this article FAQ: How to clean media cache files

2. Create a new project, import the files & check.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

[Changis]

Wich one should i delet?

[Vidya Sagar · Accepted solution]

Rename Media Cache & Media Cache Files folders to Old_Media Cache & Old_Media Cache Files respectively.

If issue is resolved, Delete both Old_Media Cache & Old_Media Cache Files folders.

Thanks,

Vidya Sagar.

[Changis]

Problem Solved!

Thanks a lot Vidya!

[henmo24]

I'm having the same problem. Where do I locate the Media Cache and Media Cache files on my computer?

[Joystick Jago]

I've tried clearing media cache and media cache files, also renaming them and checking (didnt work). What now?

[backpacker57]

You should share this with the others asking the same question with a different subject name.  I kept checking to see if a solution was found and nothing was posted on the original "Premiere does not import audio that is attached to video".

[backpacker57]

This worked for me!!  Headed to the hospital to get my head bandaged from banging it on the wall although happy for the fix.