Low-Level exception occurred in: Importer MPEG (importer:39)!

[timothym75328759]

I need help. I am trying to import drone footage to premiere and it won't let me. I have tried converting the clips from .mov to .mp4 but it still doesn't work. The weird thing is some of the clips import and some don't. I know is was already a forum on this but I have tried it and it doesn't work.

A low level exception occured in: Importer MPEG (Importer)

[Jean-Boutros]

I am facing the same problem when I import footage shot on DJI Phantom 4 encoded as MOV (H.264) 1920x1080 25fps.

The slight difference is that I am receiving Importer:37

[videomc74]

I'm having the same issue with GoPro mp4 footage (1080p).

[Jim_Simon]

How To Ask For Help

[Jonathan_Ayers]

Same thing. Still no answer? Solution?

[yenaphe]

Hi,

What version of Premiere are you using?

I have no issue importing mp4 files from DJI or GoPro on my end on CC2017/2018.

[murali_krishna_jakkani]

Hi,

Just rename the file format from .mp4 to .m4a and import it.

Check this video, its working on my issue, but for some peoples its not working, try this ones.

How to fix Importing Error in Adobe Premiere Pro (Footage from OBS) - YouTube

[Kevin-Monahan]

Still having this problem, timothym? Let us know.

Thanks,

Kevin