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I'm getting this on two different machines running different OSX versions with different graphics cards:
Adobe Premiere Pro Startup Error
Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
My computers are:
iMAC / OS X 10.9.5 / AMD Radeon HD 6970M 2048 MB
MacBook Pro / OS X 10.10 / AMD Radeon HD 6750M 1024MB
Was in a chat with an Adobe tech person and they even remotely got on my computer and changed permissions on two Adobe folders and sub folders and it still didn't work. Adobe Premiere CC seems to work. But clients are all using CC 2004.
Hi ufoclub,
Try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Rameez
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Hi UFOClub,
Choose Apple Menu > System Preferences and click the Energy Saver icon to open the preference. Disable "Automatic Graphics Switching" by unchecking the checkbox. Reboot the computer.
Did that help?
Thanks,
Kevin
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I had heard of this, but going to the energy saver window only reveals 3 check-able options:
Put hard disks to sleep...
Wake for network access
Start up automatically after power failure
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I see that this option exists on the MacBook Pro (but not the iMac). I'll try it and report back
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Unfortunately, that did not help on the MacBook Pro. I unchecked the option, even restarted, and still got the same error and then crash.
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Hi UFOClub,
Thanks,
Kevin
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Yes, our troubleshooting session was interrupted, I'll try again tomorrow. It's quite a mystery to me as to why it would effect two different systems (both Mac OSX).
I am going to try to contact chat tomorrow morning.
Oh... one other peculiar symptom on both computers: Premiere CC2014 takes almost 10-15 minutes to start up and reach that error message. It slows down when it starts to read through all the 64 bit plugins that come with it.
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Cool. Let us know what happens. I hope you can find a solution ASAP.
Thanks,
Kevin
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Hi ufoclub,
Try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Rameez
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Thank you! This worked on both workstations. Adobe could put this up front as one of the top troubleshooting solutions for this problem.
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Hi there,
I am having the exact same problem, I have changed the folder names and I get this error message now.
I have also tried to change the folders to read & write to no avail??
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
Any help much appreciated
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Do you need to rename the files there that don't have Adobe in the name, but they are obviously Adobe files?
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Please contact Adobe chat support so that they can help you with it. Contact Customer Care
Thanks,
Rameez
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Hi there,
I am having the same problem but can seem to locate the folder you are suggesting to rename. Does anyone have screen shots of the steps please?
Many thanks,
Katie
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All sorted! Great fix! Saved my bacon!
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I'm glad you're up and running. Sorry for not replying earlier. Just got home after a great NABShow.
Thanks,
Rameez
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Rameez,
I have the same issue. I recently bought a new laptop and moved all the stuff from my old one to the new one with my hard disk, including the applications. On my old laptop, I had the previous OS, not El Capitaine, I can't remember the name of the previous one. I never updated it. On this new one I have El Capitaine, and Premier Pro is now refusing to open and giving me this message. I don't know if it's the new OS or if it's because I transferred the applications but I've tried setting everything to 'read & write', but it hasn't helped. Is there any other solution?
Thanks!
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Hi elsa.a,
IMO, it's not a good practice to restore an image of your applications on a new OS. Please remove Premiere Pro using the CC Cleaner tool and reinstall a fresh copy. Use the Adobe Creative Cloud Cleaner Tool ​
Thanks,
Rameez
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This fix actually fixes the problem, thank you
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I was having this problem on a 2013 iMAC and the first fix (renaming the main Adobe folders) seems to have worked, thanks!
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Hi, I was having this exact same problem, too, and the "renaming the folders" solution did the trick. I have a 2011 iMac.
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Glad you're out of the woods, Roman.
BTW, setting permissions for Adobe folders does the same bit of good that renaming folders does, and you get to keep all your prefs and settings. See this article: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...
Thanks,
Kevin
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I am working with CC 2015 and have been getting the same error message. However RameezKhan I don't have an "Adobe" folder under ~/Library/Preferences/.
I am running El Capitan
Early 2011 Macbook Pro
2.2 GHz Intel Core i7
8 GB 1600 MHz DDR3
AMD Radeon HD 6750M 1024 MB
I've disabled automatic graphics switching. Can someone please help?
Thanks,
Phil
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Hi kreutzpm‌,
Can you please post a screenshot of your User Library > Preferences folder?
Additionally, make sure you're typing ~ before /Library/Preferences
Thanks,
Rameez
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Thanks a lot !
It's WORK !!!! Youhouhouuuuch
I search a solution since 1 month
Cool.