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Media encoder not using dedicated graphics

New Here ,
Jan 23, 2019 Jan 23, 2019

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hi all,

I am unable to disable igp in bios, disabled igp in windows device manager.
with disabled igp media encoder uses the cpu, with enabled igp it renders on igp.
multiple 1080s are in this machine running idle.

how do I render on my fast gpu? one would suffice

thanks,

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Adobe Employee ,
Jan 23, 2019 Jan 23, 2019

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Hi emanuela666,

Sorry for the issue. Have you updated the GPU drivers to the latest version? Update the graphics driver | Windows 8, 7, Vista

What is the exact model number of the GPU? What is the amount of VRAM of the GPU?

Please let us know how exactly you determined Media Encoder is not using the GPU.

Thanks,

Vidya

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New Here ,
Jan 23, 2019 Jan 23, 2019

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hi,

I checked with Task Manager. Shows 100% usage on CPU or IGP. Dedicated gpu always @ ~2-3%

Of course Win10 with latest drivers for graphics card.
Dedicated GPU model is Zotac GTX 1060 with 6GB RAM (GP106 architecture)

Ok my bad... 1060 instead of 1080s

But not connected via SLI. Just two separate cards.

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Community Expert ,
Jan 23, 2019 Jan 23, 2019

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Might want to read this on what cuda does and does not do:

CUDA, OpenCL, Mercury Playback Engine, and Adobe Premiere Pro | Adobe Blog

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Community Expert ,
Jan 23, 2019 Jan 23, 2019

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What is the nature of the video you are trying to export?

GPU will kick in only whenever there is GPU accelerated effects and/or scaling

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New Here ,
Jan 24, 2019 Jan 24, 2019

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I'm transcoding to H264.

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Community Expert ,
Jan 24, 2019 Jan 24, 2019

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Read the doc it explains what the the does and not does.

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