Memory issues with the most recent Premiere Pro CC update

[Guest]

After installing most recent Premiere Pro update (via the Creative Cloud app), Premiere systematically runs out of RAM when creating media previews of files. Projects that the previous version could handle just fine last week are no longer workable in the new version. After it runs out of RAM, it crashes to Windows desktop (and Windows displays "low memory warning").

I am running Windows 10 Pro 64-bit on i7-6700K with 64Gb of RAM. Adobe applications are set to leave 10Gb of RAM to other applications (i.e., I am allocating ~54Gb to Adobe applications).

[harveyr90673486]

I've installed the latest bug fix for premiere pro.  I'm still experiencing the same Kern_EXCEPTION when I drag 4k MJPEG footage into my timeline.  The ram and video cards are brand new and pass hardware tests.  This is the only program I have this issue with.  I really am tempted to give another NLE a whirl after this project.

Mac Pro 2013

2.7GHZ 12 core

64gb memory

AMD Firepro d700

[Kevin-Monahan]

Hi Harvey R,

I do see a bug with that footage but it doesn't sound like the same issue I'm seeing (luma clamping). Is this footage from a Canon camcorder? Can you try transcoding it and check the results for us? Thanks!

Kevin

[The Belafonte]

Hey Kevin, please see my comment toward the end of this thread. Even with zero other applications running, Adobe software is eating up insane amounts of memory and causing systems to crash. Many people I know are running into the same issue. The software is using as much memory as it can - if you have 16 GB, Adobe software is using 15GB+, if you have 30GB, Adobe software is using 29GB+. Can you guys please release a fix for this? It's totally insane and I'll have to switch to AVID or FCP if I can't get your programs to run normally, this is seriously interrupting creative workflows. Rebooting every 30 minutes is just not an option.

[Kevin-Monahan]

Hi The Belafonte,

Sorry for the frustration. I have a feeling that something is amiss with your Creative Cloud application, not Premiere. Can you please contact our support agents on this one? http://bit.ly/PPro-support

They should be able to assist you more easily. I just heard about this issue 2 days ago so I am still researching the problem. Please keep me in the loop via PM.

Thanks,
Kevin

[The Belafonte]

Hi Kevin - thank you for your response, much appreciated! Will file a report and keep you posted via PM. Cheers

[hdaistudentpdx]

My real problem is this problem - memory hogging what are the suggestions. I cannot even edit, I cannot work.

[The Belafonte]

Hi Kevin,

Any developments on this? Is there a way to escalate getting a fix/patch for the application memory issue? It is still a problem more than 18 months later...even after multiple new versions being released. Not stoked.

My workaround was to use an old version of Lr and Pr. The problem is that CC automatically upgraded my apps. I don't know how - I'm a freak about making sure to preserve all old versions. But somehow they disappeared.

Which brings me back to square one. I have Lr crashing from application memory issues, even if it's the only program running.

The biggest problem is that can't find an older version to install that isn't ancient. I'm in Lightroom 2015, which doesn't have several tools I rely on heavily. Is there a link to a version circa Summer 2016 before this became a regular issue?

Thank you

[Kevin-Monahan]

Hi,

Can you check this behavior in the current version of the application. Some bugs along these lines were fixed. Let us know what happens.

Thanks,
Kevin

[The Belafonte]

Hey Kevin,

I've been screening for this with the current version of the application for the last several months. I'm a video editor, so I use Premiere more often, and haven't been in Lightroom as much as of late. However, today I was sadly able to replicate this problem again. Seems to happen most often upon photo import, and it's MADDENING. Attaching screenshots of the issue. I'm in Lightroom CC Classic v 7.1. FYI as mentioned before this happens even when all other applications are not running/quit.

Thanks,

Brittany

[alexandrev34318499]

I have the same issues with the new update Adobe Premiere Pro 2017. I only do text crop following the beat of my songs and after 10min of editing my computer run like an old dinosaur. I stop before I get a memory warning. I open task manager and my PC run at 7.60GB of RAM memory, CPU is at 1% and I only got 2 page open in chrome at the same time...

I run Adobe Premiere on a Dell XPS L502x 8 GB RAM, Intel Core i7, Quad-Core, Hard Drive 7200 RPM 750GB.
I run all other adobe apps fine, just premiere pro making my computer burn out.

[Kevin-Monahan]

Hi AlexandreV,

Please avoid running GPU hungry applications and browsers (like Chrome) when operating Premiere Pro. You might get better performance that way. Reboot and see how it works. Better? Let us know.

Thanks,
Kevin

[The Belafonte]

Adobe is there any update on a fix for this? It's not just Premiere, it's the latest version of most every adobe CC product. I've had Premiere, Photoshop and Lightroom all consistently crash due to running out of application memory - on a brand new computer (4K iMac, 4.0GHz, 16GB memory, M395X graphics card with additional graphic memory).

I thought it was a hardware issue at first because it was a brand new machine. Returned it, got a replacement...same application memory issues using Adobe software. No other programs are running in the background. I used the activity monitor and sure enough, within only a few minutes of using Adobe programs, will see that it's eating up close to 15GB of memory, even for light actions, like selecting a photo to import into Lightroom, and then crashing shortly thereafter.

I've spoken with four other friends who are running into the exact same issues with Adobe Products - one who uses Premiere, two who use Lightroom, and one who uses Photoshop. Some programs you can download a previous version - like Premiere - that's relatively recent. But for applications like Lightroom, the only previous download available is four years old (5.7.1)!!! And I won't even be able to open my photos on there because it won't support the new Canon file types.

Can you please make recent, older versions available since this is clearly a well documented, consistent issue with your software? Or better yet, fix the current application memory issue already? It's been over six months since just this thread was posted. We are all paying for this product and many of us rely on this for work.

[hdaistudentpdx]

Adobe please help.  I've been trying to dynamic link from Premiere Pro cc2017, to Audition for 5 days. I'm pulling my hair out. I've tried every single thing but my memory is runny 29gb up to 30 gb on Mac.   It starts out doing the link ok but then slows way down and finally crashes. I turned off sleep on my computer and let it run for 40 hours straight very slowly creating the audition files and it still crashed. Now I've uninstalled, reinstalled, changed to optimize memory, I've got my project files on one hard drive, cache on another, application on another. Tried moving everything around. Deleting cache its still taking forever and it isn't supposed to work like this. Really 29 gb memory? What is up?  Help.

[Kevin-Monahan]

Hdaistudent,

Kindly contact our support agents for assistance on this issue: http://bit.ly/PPro-support

Thanks,
Kevin

[hdaistudentpdx]

I did already contact them and after everything, they didn't have an answer for me. I ended up determining that a few specific files were causing the system to slow down a bit more, but the real issues is exactly what The Belefonte said - and that is Cc is hogging up all available memory when you run it. The exact same thing happened when I ran lightroom. My whole system runs out of memory exactly how The Belefonte said. It used 29 gb of memory  its insane.

The issue is Premiere - it takes up all available memory and is not processing and doing the dynamic link the way it is supposed to. What is up?

[Kevin-Monahan]

Hi Hdaistudent,

If our baseline support agents could not assist you, shall I escalate your case? Let me know.

Thanks,
Kevin

[Kevin-Monahan]

BTW, do you use PluralEyes by any chance? If so, does fully removing it help?

Thanks,
Kevin

[yoeril90404500]

Same issue here. Since installing premiere update, CC runs havoc on memory. Any way to shut down CC and only use Premiere ? Now I have Adobe CEF Helper, Adober Desktop Service, AdobeIPCBroker, Creative Cloud,  ànd two Java-node processes running out of an adobe path and all of them weigh heavily on the computers memory. Indeed, very awkward with clients waiting, and deadlines pending ! Thanks for a swift reply ! (Running Premiere Pro 2014, on a Windows 7 system).

[curtisd23356891]

Also having this same exact issue. This was happening before the update to the 2017 version. This started happening when the new titles update came out. There must be a memory leak somewhere because this is just awful. Using up atleast 85% of my ram. I originally noticed the problem when it started only eating up at least 50% of the ram and then as the days went on the it got worse and worse.... and it only took days.... just days.

intel i7 4770 @ 3.5 GHz

Asus ROG Maximus VII

8.00 GB Ram

Windows 10

[The Belafonte]

Did you ever figure out a workaround? I'm pulling my hair out over this issue. It is the worst.

[markl71496194]

This issue is happening for me too. Illustrator and Premiere Pro, just gobbling up memory and freezing. What is the current protocol?

intel i7 2670 @ 2.2 GHz

6 GB RAM

64 bit - Windows 7