Missing video clips in the sequences

[HASHTECH_COMPUTERS]

We are continuously facing the problem of missing .dll files as well as missing sequences and video clips from the project.

Need your urgent help regarding the issue above, we have recently bought the subscription for Premiere Pro software and from the day of purchase, we are facing some or the other issue which is making our work much more difficult. Also, we try to approach your customer support agent but no one answers the call.

[yenaphe]

Hello,

could you provide us with more context: what hadware/Os versionPremiere Version are you using.

What dll and/or what kind of clips are missing?

[HASHTECH_COMPUTERS]

Hardware -

• Core i5 7400
• 16 GB RAM DDR4 2400 Mhz
• Intel HD 630 Graphics
• WD 320 GB (BootDrive)
• Seagate Baracuda 1TB (Storage)
• Gigabyte B250M-D3H LGA 1151
• Windows 10 Home 1803

Premiere Pro 2017 v11.1

Dll Files missing : amtlib.dll

Simple camera raw video clips (AVCHD & MP4)

[yenaphe]

Hello,

if you have subscribed to Creative Cloud I would recommand you to install the latest version of Premiere Pro CC 2018.

I would highly recommand you to get in touch with Adobe Customer Support about the amtlib.dll issue, as it is related to pirated software, and you might have purchased a cracked version.

Hope this helps,

Seb

[HASHTECH_COMPUTERS]

I have already mentioned above we have bought the subscription, we are not using any pirated software. So then how this(amlib.dll) file is continuously missing.

[Ann Bens]

Deinstall

Use the Adobe Creative Cloud Cleaner Tool

reinstall.

See how that goes.