no sound after importing Gopro footage?

[Falsken]

I imported my Gopro Footage and there is no sound. But, when I play the same file in Quicktime there is sound and in VLC Player it has sound. Why isn't there sound in Adobe Premiere?

[teamoco]

It is not just you!  I was working fine in CS5.5 and the 2014 version. But as soon as I went to this new one 2015 I can no longer import Gopro or Drift footage with sound as an MP4.  Major issue for me as well. I tried the same thing and tried 3 different PC's and still the same issue.  Just like him i can play it fine and hear it in VLC.

No Audio track at all when putting the footage in the sequence.

[R Neil Haugen]

Please reply with a screen-grab of your clip in the project panel, and also maybe loaded into the source monitor ... and one of the controls-end (left end) of your sequence.

Neil

[teamoco]

 

This was right after importing and them making a sequence with the clip.  See no audio moved over.  I tested it with the Drift camera as well and same issue. It records MP4 as well.

[R Neil Haugen]

It's not showing any audio in the Source monitor panel ... note my grab here, there's two icons in the bottom of the Source monitor, one for video content, the other audio. In your grab, the audio icon is grayed out, PrPro isn't reading audio from that clip. Of course, wouldn't matter if it did ... as your patching setting for audio on that sequence is OFF ... note, you've got two blue V1 patches left side of your sequence area, but only one on the audio side, the A1? That far left gray block needs to be 'clicked' to turn on Audio patching (adding audio clips) to that sequence. Here's a grab from mine ...

Note up top, in the Source monitor, BOTH the video icon (film strip) & audio icon (sound wave) are bright ... showing PrPro recognizes this clip has both video & audio. Also look at the clips listed in my Project panel down lower left ... the circled one shows both a film clip & audio wave over-lapped, meaning that clip has both. Video "without audio" doesn't have the sound wave, and audio without video doesn't have the film icon. Also note, my sequence area lower right ... see the blue matched set of V1 & A1 boxes? That sequence will take both video & audio content from Project panel or Source monitor.

So ... I'd say how your clips were imported might be the issue. Standard procedure, navigate to media in Media browser panel, right-click, "Import", then add to project from the Project panel ... I presume that's your workflow? If so, then there's a possibility your cache is corrupted, and needs dumping. Also, a couple people have reported something like this and found if they simply changed the name of the folder, then changed it back, suddenly PrPro saw their media's sound properties again ...

Neil

[teamoco]

I am also using windows 10 Pro if that might make a difference?

[teamoco]

I will try what you suggest on changing the name. Yes that is my workflow.

[Ann Bens]

[teamoco]

Bigger issue now. I saved the project went out for a bit, fired it up and now media is offline! I try to link it and get this error:

Sorry but this is the same Dang media!!!!!!!  Oh and it has audio because it was using it just fine before i saved and shut down!

My time line looks like this and i do not want to do this a 3rd time!

[teamoco]

found a way to fix my issue. It is a real Pain in the a$$ but it works.....for now

1. Download MPEG Streamclip, and unzip it--no install needed. The latest beta version is fine.
2. Open one of the broken files in MPEG Streamclip.
3. Select File > Save As, and select a new save location. You probably want to keep the file name the same as the original (this is the default).
4. Hit OK.

[jonathanh10264872]

Thanks!  Your simple advice solved my same problem everyone is having here.

I very simply, copied the video from the existing folder, to a new folder, and then like magic, when browsing and importing the video from the new folder, it brought in the audio!

I guess a strange little bug!  Perhaps from a old cache as it's the 2nd time I've installed PP...?

[shooternz]

No problem here.  Win 7 CC2015

[vive49835359]

me too!

[vive49835359]

I updated Prem and then loaded a project to find all of the Gopro files unlinked.  When I relocated them, it comes up with a dialogue box that says these have no audio files assigned to them and brings in just video.  The only work around i can see is to take the originals into Audition and export the audio that way but it's a nightmare to sync to video only back in Prem.

Be interesting to hear Adobe's take on this...wonder if they've either fallen out with Mr GpPro MP4 codec man or forgotten to add the audio part of things in their update somehow??

[R Neil Haugen]

Have you started a new project in your updated PrPro (I know you didn't actually give the numbers, but I'll presume 10.4) ?

If not, start a new project, import the media through the PrPro Media Browser panel, utilize it then from the Project Manager panel, and report back if it works properly that way.

Updating a project can often have this sort of issue.

Neil

[Ann Bens]

Clear all media cache and rename the folder the footage is in and relink.

See if that will work.

[Ryanwhite444]

It seems as if the problem has gone away with one of the new updates. If it comes up again ill check back in! Thanks!

[Basxttt]

Same here.

JUST updated to the latest version, which asked me to convert my file. All well, except for some reason my files were offline. I did find and replace, which gave me just a video source. The audio is missing.

No idea how to fix this..

I did not use any gopro footage btw.

[robertk51188118]

I finally installed Premiere Pro 2015 and now it will not import the gopro audio. Works fin in CS6 but on the same machine. Even tried creating a project in CS6 and opening in in CC 2015 and re-linking the media and it gives me a "media type mismatch" error. Audition CC 2015 sees and extracts the audio. So I am assuming this is not a issue with my computer but a CC2015 issue?? Anybody fix this other than using other software to convert or extract the audio and reassemble in CC 2015.

[Ann Bens]

Two wild guesses:

Either rename the folder the gopro footage is in and reimport

Or convert gopro mp4 to Cineform avi or mov with Cineform Studio app.

[robertk51188118]

Converting from to another format does work but seems strange to have to do that when past versions of Premiere Pro it was just a drag and drop. Changing the folder name had no effect.

[gchalmersblizz]

Could it be related to this: After update to 2015.3 - No GoPro audio​

Or this: Where is my audio?

I was having the same issue and after I wiped my cache files it started working as expected again.

[Ann Bens]

This issue started with 9.2.0,

We are now in 10.3,

And they are separate installs.

Most of the time clearing out cache does the trick (and/or renaming folder of source footage).

[Dreamergt01]

Thanks I renamed the folder the media was pulled from and that worked... they really need to try to fix this because that is just dumb! Thanks for the tip!

[R Neil Haugen]

I think this is one of the issues listed in the bug-fix section of the announcement of the release yesterday.

Neil

[Smoothbassman]

I just ran into this exact same issue!  What in the heck!  I was messing around with this for 30 minutes.  Moved the files to a different folder and it worked. 

Adobe Please fix this issue!  Very frustrating and a waste of time!