No Video when importing sony a6000 .mp4 files

[Guest]

Hello,

so when I try to import .mp4 files, shot with my sony a6000, this error appears and only the audio sequence gets imported (I import via Media-Browser).

Cleaning the Media-Cache didn`t helped. Hope you can help me!

Best Regards

NebelKeim

[John T Smith]

Operating system and version of Premiere Pro?

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

[Guest]

This is the result:

General

Complete name                            : C:\Users\peer\Pictures\21.10.2017\MAH01699.MP4

Format                                   : MPEG-4

Format profile                           : Sony PSP

Codec ID                                 : MSNV (MSNV/mp42/isom)

File size                                : 6.25 MiB

Duration                                 : 4 s 320 ms

Overall bit rate mode                    : Variable

Overall bit rate                         : 12.1 Mb/s

Encoded date                             : UTC 2017-10-21 12:22:49

Tagged date                              : UTC 2017-10-21 12:22:49

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Main@L4

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=1, N=6

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 4 s 320 ms

Bit rate mode                            : Variable

Bit rate                                 : 12.0 Mb/s

Maximum bit rate                         : 16.0 Mb/s

Width                                    : 1 440 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 25.000 FPS

Standard                                 : PAL

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.309

Stream size                              : 6.18 MiB (99%)

Encoded date                             : UTC 2017-10-21 12:22:49

Tagged date                              : UTC 2017-10-21 12:22:49

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : IEC 61966-2-4

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : AAC

Format/Info                              : Advanced Audio Codec

Format profile                           : LC

Codec ID                                 : mp4a-40-2

Duration                                 : 4 s 309 ms

Bit rate mode                            : Constant

Bit rate                                 : 128 kb/s

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 67.5 KiB (1%)

Encoded date                             : UTC 2017-10-21 12:22:49

Tagged date                              : UTC 2017-10-21 12:22:49

[Ann Bens]

OS/cpu/gpu/disk settup/Premiere build?

Can you upload a short clip for testing.

[Guest]

Windows 10 Pro/ i5 7200u/ NVIDIA GeForce MX150/ 1ssd 256gb/ PP CC 2018

Btw, everything was working fine in premiere pro 2017

Here is a short clip:

MEGA

[Ann Bens]

Clip opens and plays fine on my system.

Post screenshot of sequence settings.

[Guest]

[Ann Bens]

Your settings are quite a mess. They should read 1440x1080, 1,33, progressive, 25 frames.

And turn off Composite in Linear Color.

[Guest]

Okay, I have changed the Settings. But it still doesn`t work....

[Ann Bens]

MIght need to re-install.

Works fine on my system.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[Guest]

Okay, so I fixed the error myself by installing QuickTime.

Now I get the message that in the future QuickTime is not going to be supported anymore and I should transcode the file into a non-legacy format...

[Trent Happel · Accepted solution]

This clip also imports for me in Premiere Pro 12.0. When you get Properties for the clip, it should report Type: MPEG Movie (just below File Path).

This sounds like something could be possibly wrong with your MPEG importer or license. If Ann's suggestion of the Cloud Cleaner Tool does not resolve your issue, then I would suggest that you contact Customer Care. Contact Customer Care

[rolandm2000]

I am using Premiere 12.1. I had the same problem with mp4 footage when I updated past that version. It sucks to be paying for software that I can't update. Sometimes it works to change MP4 to mp4. Don't ask me why. But with a large documentary project with hundreds of clips, it's not practical.