Open captions are disappearing when I adjust their length

Report · Jul 10, 2019

Adobe, please help,

I've been working on a project for the last several days, adding open captions and so forth, and for whatever reason, today (on the third day of the project), when I choose to adjust my open caption length (each separate caption), they decide to delete.

So, for example, I have a huge sequence of captions. When reviewing my project, I found a mistake within two captions that I wanted to correct, i.e. I wanted to split a sentence into two separate captions so that the captions would flow with the dialogue.

I deleted the entire (initial, full length) caption to create the following two. I created the first (following) one, and when trying to adjust the length (from the initial 3 seconds) of such caption, premier decides to delete the caption. Same would go for the next one I would try to create.

The project is due today and this is very frustrating. I've searched the web and have found nothing. Any help?

Report · Jul 10, 2019

Report · Jul 10, 2019

Observe how the caption is still in the project manager, as well.

Report · Jul 10, 2019

I have seen this reported before, but, as for you, it can be an issue because you are reducing the caption to a single frame. This may also occur due to a bug where caption changes are no longer visible in the program monitor or on the timeline.

In any event, the primary workaround is to adjust the individual captions in the caption panel, not the timeline.

I do not recall ever seeing what you have in some of your screenshots: you are modifying a caption in the timeline, but the is no caption stream displayed in the Caption panel. For example, post 1, screenshot 2.

Also, in that screenshot, the start and end of the caption (the little columns with the pointy tops) have NOT moved, but there is a white highlighted area that looks like the words have moved. I don't know what that represents. I cannot replicate it so far.

How are you adjusting the length of the caption?

What version of PR are you running?

Report · Jul 12, 2019

Hi kaela97093128,

Were these captions created separately, or were they duplicated from a parent caption and then modified later? Also, please let us know the exact version of Premiere Pro that you are using.

Thanks,

Sumeet

Report · Mar 23, 2020

Imagine, a year later this bug still exists. Apart from the countless other caption bugs.

V14.0

Report · Apr 10, 2020

Aaah, just happended to me for the first time. A project close to dead line.

Have tried everything but nothing helps.

Please fix this!

Report · Apr 20, 2020

Erik,

I wish I had advice. Just wanted to hop on here and say I FEEL FOR YOU. I got stressed out reading your comment. Hope everything gets worked out. Hang in there!

Report · Apr 10, 2020

Erik, very frustrating.

Here is another thread with recent activity.

https://community.adobe.com/t5/premiere-pro/open-caption-frame-disappears/m-p/11032169?page=1#M26165...

At any point, did you split this caption stream or duplicate it?

Stan

Report · Jul 15, 2020

@Stan Jones This just happended to me as well after dupicating the captions. I can see all the caption on the timeline, but not in the Program Monitor.

Report · Aug 28, 2020

Hello guys I think i may HAVE A SOLUTION, just create a new item - caption and then star over and left the ofer at that point

,

It worked for me, i just hope you can find this.

Report · Oct 09, 2020

Adobe,

This is also happening to me and I'm on a really, really, tight deadline. Check out the video - https://www.dropbox.com/s/sqias9xba63lodn/subtitle%20goes%20missing.mov?dl=0

I. Need. Help.

Report · Oct 09, 2020

On a deadline, try adjusting in the Caption Panel. Your caption stream does not start at zero, so it makes it a little tricky. Otherwise, you could position your cursor and copy/paste the timecode from the sequence to the end caption.

Stan

Report · Nov 17, 2020

I had no idea this issue existed and I'm three days into Spanish translation and captioning, and now suddenly can't caption the last six minutes of timeline material without manually typing IN and OUT times. Is there still no fix for this Adobe?

DON'T IMPLEMENT A FEATURE IF IT KILLS WORKFLOW. Especially so if you aren't going to adress bugs for years.

Report · Nov 23, 2020

Has there been any progress on this bug?? It just happened to me, and no amount of restarting, updating, clearing of caches...etc is seeming to help. I am trying to just create a new caption sequence, and it won't even let me add a new line now. What is happening??

Report · Nov 23, 2020

This is a long thread with multiple problems. What type of caption stream have you created? Open Captions? It might help for you to post a screenshot of the Caption Panel and of your timeline.

Stan

Report · Dec 15, 2020

I have the same issue plus another one: When adjusting the length of a caption it snaps to the previous caption, which is not what I want (but then at least it won't disappear). Incredible that this hasn't been fixed yet.

Report · Dec 15, 2020

I had both of these issues as well. I found a workaround that worked for me on occasion - not every time, but worth a try:

Simply copy + paste your caption track on a new video layer in your timeline, and then see if you're able to manipulate the individual captions properly.

I was able to get this to work for awhile, and then sometimes had to do it again with the copied caption track if it started to behave the same way. Once I got everything in order I deleted the original track and cut the copied one where the copy's copy starts (if that makes sense), and then dragged them all to the same video layer just for timeline cleanliness.

Report · Dec 18, 2020

Hi everyone.

I often encounter a similar issue when trying to modify the lenght of a caption.
It either disappears from the timeline, or doesn't allow for modification at all.
I believe this happens only when I'm working on a caption "item" that I've previously cut with the cutter.

This is quite annoying as I have long projects with lots of captions to go over.
Please Abode try to fix this as I believe it greatly affects workflows, time management, and it's very annoying. I do love Premiere Pro but this makes me question whether I should use another editing software...

Report · Dec 18, 2020

Omar5FBE,

Adobe is revising the entire caption workflow in the public beta. It is not ready for primetime, but you will not see changes in the current caption workflow.

I recommend avoiding cutting captions. It is better to create a new caption in the area you want them and cut/copy/paste text as needed.

Cutting may work, but, like "duplicating" caption streams inside PR, it can result in odd problems.

It is possible to consolidate a "cut" stream by exporting the captions from the SEQUENCE and then import it. All captions must be on one track. Generally, this will not carry formatting information. Select the Sequence in the project panel, File -> Export -> Captions.

Stan

Report · Dec 18, 2020

Thank you Stan for your clarifications. I'll try and let you know.

Omar

Report · Dec 19, 2020

I had this problem as well and what I found to work was to "Move the Caption Item from one folder to another." I don't know if it works every time but it did for me. I moved my item up from one folder to the parent folder and after that I could adjust them again. This MAY be a SOLUTION for some of you so try it!

Report · Dec 19, 2020

Edit: It seem to fix problems with adjusting length of EXISITING captions, however new ones you add still disappear when adjusted..

Report · Jul 01, 2021

I dont have a fix for this but I do have a work around. When you double click the caption, the caption panel should pop up. There there will be an intro and outro option. You can manually adjust it from there.

Report · Oct 25, 2021

I wished manually adjusting the intro and outro fixed this problem but it doesn't