Playback problems in Premiere 2019

[Ryan Farber]

I have a project that I'm editing in Premiere 2019 (13.1.2).

Certain sequences will playback fine.  But there is one sequence that is giving me problems.  Other people have experienced this issue:

Press the space bar to play, nothing happens.

10-15secs later, it starts playing.

Try to scrub in the timeline, nothing happens.  Video does not follow, there is no audio.

What I have tried:

1) restarting Premiere

2) deleting Premiere's preferences

3) reinstalling Premiere

4) switching footage to a different hard drive

5) changing the render engine

6) downgrading to Premiere 13.1

7) trying a different computer !

The closest I could get to this problem was in this thread Premiere Pro CC 2019 Frozen Playback

Nothing has worked so far and the sequence just does not want to play back.  please help!!

[TaranVH]

in a bin, right click and choose "create color bars" or whatever.

Put that at the end of the sequence and try to play it. Does it work?

either way, here's a solution that fixes a surprising amount of stuff:

Create a brand new sequence with the same settings as your current one. DO NOT COPY OR DUPLICATE. MAKE A BRAND NEW SEQUENCE.

Open the old sequence. Unlock all layers. Hit CTRL A to highlight everything. CTRL C to copy.

Paste it into the new sequence.

Now try to play back in that sequence.

If not, save and restart the computer.

If it still doesn't work, throw the computer out of a window.

Just kidding. Try this: Unofficial Premiere Pro Troubleshooting Guide

[Ryan Farber]

We tried this but it didn't seem to work 😕

The only thing that has even come close to working so far was exporting the sequence as a Final Cut Pro XML, and then re-importing it.  The problem is that a lot of audio effects/transitions and text things were lost in the import.

Thanks for the guide thought this is very helpful

[Kevin-Monahan]

Your project sounds corrupt. Create a new project and import the previous project into it. Is that working?

How about third party hardware? Anything connected?

Have you tried repairing Adobe Folder permissions? Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...

Thanks,
Kevin

[Ryan Farber]

Yes, tried both of those things.  Doesn't seem to help.

[Kevin-Monahan]

Any third party hardware connected? Have you tried it with absolutely everything disconnected: webcams, USB hubs, 2nd monitor, speakers? Are your Audio Hardware preferences correct?

Thanks,
Kevin

[Ryan Farber]

yes, only the hard drives with the footage are connected.  There are no speakers/cameras or any other peripherals.  Audio preferences are as they normally should be.

[Kevin-Monahan]

Tell me about the following:

• What kind of media?
• Which camera was used?
• What kind of drives?
• How are they initialized? ExFAT?
• How are they connected? Thunderbolt 3?
• In Audio Hardware Settings, why is there no "Built in Audio" as there is in my settings?
• Which precise model of Mac is this?
• What kind of GPU is installed?
  • Do you have an NVIDIA card installed on a Mojave machine?
• Is this a Hackintosh?

Thanks, Hope we can solve.Kevin