PLEASE HELP adobe premiere pro always shuts down

[AdriTSR]

PLEASE HELP adobe premiere pro always shuts down when i click on the color tab and then back to the edit tab or anything else it always shuts down can someone please help me?

[Guest]

Does it offer you an error report? Check the Windows Event Viewer. Clear your Preferences: https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

[AdriTSR]

no it doesnt offer me a report card it just says that it will shut down and shuts down but i will try to clear my preferences and see what happens

[AdriTSR]

it didnt work i cleared my preference but it still crashes what else can i do?

[Guest]

Check the Premiere Pro log: %AppData%\Roaming\Adobe\Premiere Pro\13.0\logs\Premiere Pro Log.txt

Search "Event Viewer" in the start menu

Choose Windows Logs > Application

Filter Current Log: Error and Critical

Search by time and find the crash

Copy the General stack trace

[AdriTSR]

it doesnt even show the logs not even in event viewer there is not even a premiere Pro Log.txt

[Guest]

Okay can you give some background on your computer and the media you're editing? https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...

[AdriTSR]

so my pc is a gtx1060 and a i5 8400 all of them are updated to the latest version i tried reinstalling adobe that didnt solve it and my project is just a 5min mp4 file everything works but when i click on the color option on the top of the screen and if i click back to editing then it instantly crashes no logs no nothing i tried everything but nothing works and adobe is updated to the latest version 13.1.5 oh and 8gb ram

[Guest]

Try this Nvidia driver: https://www.nvidia.com/Download/driverResults.aspx/151050/en-us

Windows 10 1903? 

Copy the MediaInfo on that mp4: https://mediaarea.net/en/MediaInfo

[AdriTSR]

i installed the driver you sent then i restarted my pc and it still crashes and yeas i am on windows 10 1903

[Guest]

I just rewatched your video. What's the error that pops up in the bottom right corner? 

[AdriTSR]

These are the errors that pop up i hope you can see it try to zoom in with ctrl to see it better

[Guest · Accepted solution]

Oh, there's your problem. Those paths are all screwed up. 

Move your Documents folder out of your OneDrive and don't use special characters in file names: https://docs.microsoft.com/en-us/windows/win32/fileio/naming-a-file

[AdriTSR]

OMGGGGGGGGGG i cant thank you enough you are the best person ever i actually have tears in my eyes thank you soooooo much you are the best person ever i wish you 10 years of luck just for this thank youuuuuuu