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Hey everyone,
Windows 10
GTX 1080
64GB RAM
6-Core e5-2630 V4 @ 2.2 ghZ
Hey guys.
My team came back from a shoot with the C200, they shot in CRM @4k/50fps and the playback in Premiere Pro CC18 + CC19 is just AWFUL.
We're talking 1fps on 1/16 Res. No finicky work possible, I'm lagging behind with this project now since a week because every workflow is being denied.
1.) I did proxies through Premiere Pro, Attached them and not a single one was in sync with the files, it was the same clips but it used completely different parts of said clips.
2.) I made proxies with Media Encoder, 10 hours later I had playable clips but I couldn't attach those as proxies because the audio channels didn't match, even though they did match.
3.) Installed Canon Cinema Raw Development and checked the playback: BUTTERY SMOOTH PLAYBACK! @ Full Res I had just a few dropped frames here and there.
What's going on with Premiere ?
Thanks
Jannick
Moderator note: please refrain from profanity on these forums. We have minors reading here. I changed your title to something more searchable.
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Really disappointed with Adobe's service.
After not receiving a single answer here I went through the hell of trying to reach customer service.
Finally I was in a chat with a call centre assistant. After explaining the situation and sharing the link to this post,
he asks me questions like "What format are you using?" Are you joking? U claim to have read the post and you literally ask me a question could be
answered by reading the TITLE of this post. After 1000 other questions like 'Why don't you just format it into another codec?" I gave up.
Clearly this person has no idea what Raw is or what a C200 is. Adobe's customer service is worryingly bad.
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Hiya Moose, I'm an idiot, and just use an old version of adobe creative suite. So other people here know a lot more than me.
You said….
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My team came back from a shoot with the C200, they shot in CRM @4K/50fps and the playback in Premiere Pro CC18 + CC19 is just AWFUL.
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I have no clue what c200 is. I also have no clue what CRM is.
Could you give more info about that, cause if I do a search on google or duckduckGo I have a feeling I'm gonna have to look at a million hits that have NOTHING to do with your camera or wrapper or codec, etc.
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I truly do appreciate your interest and input in helping me,
But I've googled my way through this and I only could find unanswered forum posts in this very forum unfortunately.
a C200 is a camera made by Canon.
.CRM is the Canon Raw format we have shot in.
Many thanks
Jannick
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Kevin-Monahan, any ideas?
WeAreMoose, I have a vauge memory of a rant post here in the forum and a YouTube video from a user that had a really powerful Windows computer but still couldn´t playback the crm files at a decent frame rate. I downloaded some sample files and got the same issues. I am on Windows and got the same problem. Totally unusable.
It seems to work on Mac but fails big time on Windows. For the time being it seems that DaVinci Resolve is the solution for Windows users with crm files. Download a trial and test.
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moose. bummer.
I'm willing to put 2 seconds of stuff into resolve 15 on a laptop that is OK for scrubbing. Not good for real editing, got other computer for that.
If you can dropbox or something.. like 1 or 2 seconds of original source, I'll report back and tell you what happens.
You can't just switch from adobe to resolve ( IMO) without going through the learning curve re: new UI and all that jazz. Took me a couple months at leisurely pace. So this is not a good solution if your project is dependent on delivery soon to someone.
sorry.
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P.S. on win 10
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WeAreMoose,
Sorry for the frustration here.
- Really disappointed with Adobe's service.
- I went through the hell of trying to reach customer service.
- Finally I was in a chat with a call centre assistant. After explaining the situation and sharing the link to this post,
Sorry about that. It shouldn't be that difficult, so I apologize. The best way to contact 1-1 support via call and chat is here: Adobe Help Center
Did you contact us over the weekend? If so, you probably did not get our video queue. We are only open M-F 7AM to 7PM PST. Otherwise, you are only getting surface level support and not our video specialists. Sorry we couldn't help you then.
he asks me questions like "What format are you using?" Are you joking? U claim to have read the post and you literally ask me a question could be answered by reading the TITLE of this post.
Sorry, it's a format these baseline agents might not be familiar with.
After 1000 other questions like 'Why don't you just format it into another codec?" I gave up.
It is actually not a bad suggestion, that is, if your system is not up to spec. It appears yours is, though.
I have a few more questions for you:
Noticed others seem to have little trouble with this format going back to 12.1.
I hope we can assist you. If you need your case escalated for call/chat, please PM me.
Thanks,
Kevin
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Please also trying installing version 12.x and see if you get better results. I checked the bug database and I am checking out a hunch.
Thanks,
Kevin
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Hi everyone,
My genuine thanks for the replies.
Kevin-Monahan​:
The project is Ppro V 12.1.2 at the moment, but CC19 is the same unfortunately.
The .CRM files make the entire edit so sluggish that my PC is freezing every time a .CRM clip is being played, like my mouse cursor freezes as well.
Never seen anything like it. Just want to stress that the same PC is playing back 6K RED RAW without flinching.
Thanks
Jannick
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Hi Jannick,
I have a feeling it is related to your system. A final test I can ask of you is to move the media file off the server and test on a high speed drive that is local to your system. Any difference in performance?
If not, please log a case with them here. Escalate it to Tier 2 level if the Tier 1 video agent is not helping, just ask.
I can assist with that via PM, as well. Hope I can help.
Thanks,
Kevin
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Hi Kevin.
Thanks for your suggestions.
I can assure you that the server is not the problem. The same occurs when I drop in the clip from my internal NVME SSD.
I'd like to stress the fact that on the SAME SYSTEM the clips play back buttery smooth in Davinci Resolve and also in the Canon Cinema Raw Development
Software. I think that's enough proof to confidently say, it's not my system.
Thanks
Jannick
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The same occurs when I drop in the clip from my internal NVME SSD.
I see the same issue here as well when playing back from a PCIe NVME SSD.
My specs:
HP Z440 Workstation
Win 10 Pro (1809)
Processor: Intel Xeon E5-1650v3 (6-core 3.5GHz)
RAM: 64 GB
Graphic: Nvidia Titan X (Pascal)
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Thanks for the backup Averdahl,
Our specs are very similar, and they are both really good.
It seems to be an issue with Premiere Pro on Windows.
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This problem still exists.
I'm yet to hear back. I now tried every way to get in contact with Adobe which has been recommended to me,
and I can once again confirm; an absolute nightmare. Yet to experience such an indifference towards customers who pay around 90 euros for a service
each month.
Thanks
Jannick
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try davinci those crm canon raw light are very fast in
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Exact same issue
I9 9980xe
32gbs ram
2080ti
NVME ssd
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Jannick and others experiencing this frustrating issue,
We have verified this issue as a bug and are working on a fix.
My apologies for this anomaly.
Thanks,
Kevin
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Has this been fixed yet please? When and how are you guys expecting to fix it? What was wrong with it? Thanks
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David,
Has this been fixed yet please?
Sorry, no.
When and how are you guys expecting to fix it?
What was wrong with it?
Again, we are in support and have no idea about this. Sorry.
Thanks,
Kevin
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I've reported this weeks and weeks ago and after a very long and painful process I got this error confirmed by the Adobe staff,
But also Kevin said that it's going to take donkey's years to fix..
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Hello,
I've reported this weeks and weeks ago and after a very long and painful process I got this error confirmed by the Adobe staff,
We are doing our best. Sorry the fix is not here yet.
But also Kevin said that it's going to take donkey's years to fix..
I don't believe I said that. Did I? I do have to ask for your patience, though, I'm afraid.
I would definitely look into transcoding these files for now.
Thanks,
Kevin
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Hi Kevin,
Sorry I didn't mean to put words in your mouth. This is not how you said it, you said it could take some time,
I took the liberty of translating this from "Business speech" to "common street slang", apologies, and thanks again.
Jannick
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Hi David A, sorry, the bug is still being worked on. I will continue to advocate for this issue. Please also check Canon support on this matter, if you have time. I will do the same.
Thank You,
Kevin Monahan