Premier 2019 : suddenly, no more image or sound...

[elhachef]

Incredible !

2 days before presentation to broadcaster, and of course a week-end, the project doesn't work in Premiere Pro 2019. No possibility to play, to have images in the screen or the monitors, and of course, no sound. It's blank.

We worked fine during 15 days since the upgrade to Premiere Pro 2019 !

I reinstall 2018, and the computer works fine.

Of course I can't open the project from 2019 to 2018...

IT'S ONLY THIS CRAZY 2019 VERSION !!!!!

Please help !!!!!!! The presentation is Monday morning... A one hour program...

Premier Pro CC 2019 13.0.1 (build 13)

MacOs 10.13.4

CPU 4,2 Ghz i7

64 Go RAM

HD : ssd m

GPU : NVIDIA GTX 1080 9 Mo

The project is into the computer, on a internal hard drive.

[elhachef · Accepted solution]

I got then solution : FAQ: How to reset (trash) preferences in Premiere Pro?

[yairb999]

Just in case reset does not work next time, you can use this to downgrade your project file:

Premiere Project Downgrader - Free prproj Version Convert