Premier pro crash every time

Report · Nov 22, 2024

Hello,

I got a new computer 4 months ago (see composition below) to use premier pro. Everything was working fine until Monday, my premier pro started lagging, rowing. Pre-visualization was lagging also, the time-line was displaying in red just by using 2 images of 5 seconds each, and my project was systematically crashing. As I said, everything has been working fine before monday.

I've tried to solve the problem 1,000 different ways, and I can't tell if it's a computer problem or a premier pro problem.

Here's a list of what I've done:

- I uninstalled premier

- I deleted the media cache

- increased the amount of ram allocated to premier pro

- performed the latest updates

- I've run a RAM diagnostic on my PC, which shows no anomalies

- I've checked my CPU temperature, and it doesn't overheat when I use premier pro. In fact, I don't get the impression that my processor is overexploited. It doesn't usually exceed 60% utilization.

- I've done a performance test which tells me that my CPU's performance is below expectations.

My computer:
- Type: Yoga slim 6

- Processor 12th Gen Intel(R) Core(TM) i7-1260P 2.10 GHz
- RAM installed 16.0 GB (15.7 GB usable)
- System type 64-bit operating system, x64 processor

With a 30-second video, my time line is red

If you have any idea what's going on.

Thank you.

Report · Nov 22, 2024

You don't say, so I presume Windows... has Windows done a recent update?

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/