Premiere 13.1.3 keep blew my iMac speakers

[asiabrands]

as title. I have search for the forum but finally do not get the answer or bug fix from adobe cloud. my premiere is up to date. but the problem still exist.

please help.

thanks !

[asiabrands]

furthermore, when premiere will have a stable version ? even not this problem, it always crash !!!

[SamLanes]

Here is a good guide to double check the settings for audio:

No sound during playback

[megacinn]

what do you mean ?

You had the problem of crashed/blew/destroyed speakers by using PremierePro13.1.2 on your IMac in the last days?

Can you please give us detailes about it.

OSX ?

PremierePro ?

it happend by simply playing back some timeline ?

would be extremely important for us....... some adobe official told me personally ... if it happens again.... sue us ..!

[asiabrands]

My OS is 10.14.5 Mojave

Using Premiere Pro

I have several account on different Mac / MacBook. The above Helpbe user is my company account. The loud noise happen on iMac. And on MacBook always crash when playing back on timeline.

Just simple playback on timeline. it crash or super loud noise.

I know if the noise keep going will blew my speaker, so I force reboot immediately when it happened.

Please help and it really annoying. I can't keep working on my project...

Thanks

[helpbe]

Not no sound in playback. it was super loud noise. and I check this noise will blew my speakers. Therefore, i need to force to turn off my Mac when it happen. Horrible software...

[asiabrands]

I think premiere 2019 is totally a failure product... I need to use the old version of premiere

[mstegner]

@asiabrands,

I've sent you a PM with my direct email.  Can you get back to me so we can try to figure out what is causing this?

[asiabrands]

Dear matt,

Just received the email and replied. please kindly check.

See what further information needed for your investigation.

thank you very much !

Lion

[R Neil Haugen]

Matt is one of the sound engineers. Very good at it. Glad he's helping.

Neil

[Sumeet Kumar Choubey]

Hi asiabrands,

We’re sorry to hear this. Thanks for providing the valuable info regarding your system. We are investigating the issue. Please let us know if you had this issue after updating to version 13.1.3 or did it happen before the update. We’re here to help, just need more info.

Thanks,
Sumeet