Copy link to clipboard
Copied
Steps to Reproduce Bug:
1. Select an audio clip or many audio clips in timeline, right-click, audio gain.
2. Peak amplitude is a non-valid value in random clips (eg. 346dB)
3. Normalize all peaks to any level
Results:
Muted clips (clips with extremely low gain, e.g. -346dB)
I already reported it. Tried on empty project with all cache manually deleted.
Anyone else having this?
Hi,
Very sorry about this troublesome issues. We have a fix checked in and we should be clear of it in an upcoming update. Thanks for your patience.
Regards,
Kevin
Copy link to clipboard
Copied
Same problem! Sometimes normalize is not working, sometimes is bumping up all over peaking and sometimes just silence and straight line. Very sad for my projects. Hope to fix it soon too.
Copy link to clipboard
Copied
Also experiencing this issue. Would very much appreciate a fix soon .
Copy link to clipboard
Copied
Hi,
Very sorry about this troublesome issues. We have a fix checked in and we should be clear of it in an upcoming update. Thanks for your patience.
Regards,
Kevin
Copy link to clipboard
Copied
Do we have an date that the new update will be released? This is slowing my workflow down tremendously!
Copy link to clipboard
Copied
Hi Mattp6311199,
We do not have an ETA, but an update will be out soon.
Thanks for your patience.
-Kulpreet Singh
Copy link to clipboard
Copied
I am still seeing this issue in 2017.1.2
Copy link to clipboard
Copied
I'm also having this issue. This is unbelievable: Premiere 2017.1 can't properly read audio files. it's not only an issue with the normalisation feature. And it's not just cosmetic either because you can't hear it. If you are using plugins on you audio tracks, the audio will be distorted, probably because of an internal calculation error.
Adobe, you WILL lose customers if you keep releasing version of you software that are full of critical bugs.
Renting Adobe softare is not cheap for small companies. We expect to pay for working software. This version of Premiere is useless.
And btw. all plugin GUI are opening in a too small window, if you switch from one plugin to the next. Not as critical but very annoying, too.
Copy link to clipboard
Copied
Same issue here, it's a major part of my workflow so this is really annoying. Tired of beta testing for premiere for 64euro a month
Copy link to clipboard
Copied
Same issue here since the latest update.
I find the issue occurs after audio has been edited externally in Audition, the changes saved and the file updates on the Premiere Timeline. Checking Audio gain then reveals Peak Amplitude figures 300+dB.
In the meantime I found the solution is to simply import the audio at the correct level and set Audio Gain to 0dB. Not as easy I know if the audio in question is linked to video.
Copy link to clipboard
Copied
Hi JamieWonnacott,
Same issue here since the latest update.
Are you on the latest version of Premiere Pro CC2017 (11.1.1) or CC2017 (11.1)?
We have fixed this issue in ver 11.1.1.
Thanks,
Kulpreet Singh
Copy link to clipboard
Copied
Still having the same issue; today's update (5/17) did NOT fix the audio gain issue.
Copy link to clipboard
Copied
Hi Korn313,
Could you please confirm the exact version number from the Help menu.
Thanks,
Kulpreet Singh
Copy link to clipboard
Copied
I can confirm I have the same version: 11.1.1(15) Build
Copy link to clipboard
Copied
Thanks for confirming, Korn313.
Have you tried with different media files? Where exactly your media files are located?
Could you please share one of the files? You can share here: kulpsing@adobe.com
-Kulpreet Singh
Copy link to clipboard
Copied
I still have this issue on PP version 11.1.1(15) with AVCS files out of a Sony FS5.
Copy link to clipboard
Copied
Hi AdamJSurplice,
I am sorry that you are still experiencing this issue.
Would you mind sharing a sample file with us? You can share here: kulpsing@adobe.com
Thanks,
Kulpreet Singh
Copy link to clipboard
Copied
I am still seeing the issue as well - I will post a sample soon.
Copy link to clipboard
Copied
I am still seeing this issue in 2017.1.2 Release This is adding HOURS to my work!
Copy link to clipboard
Copied
I have a similar problem when I normalize all the audio tracks became blank. No sound on it.
Version 11.1.2 (french)
Copy link to clipboard
Copied
Yep, Im still having the same issue, just updated to the newest version of premiere today (6.21.17).
I really do wonder about how strong the coding on this app is since every single new version requires that old projects be updated, and that new flaws appear in old features. Every. Single. Update.
Copy link to clipboard
Copied
Was this fixed in CC 2018?
Copy link to clipboard
Copied
Hilarious in a really sad sort of way that this still isn't fixed. I also like how Adobe's response up there in August has nothing to do with the actual problem - they want him to post a media file to test with when literally any combination of media files will work and the bug can reproduced in under 5 minutes, every single time.
Reminds me of the long standing bug / non feature where you couldn't sort items in your Bin by Date. For years, there was simply no option to sort all those clips by Date. I am pretty sure CC 2016 was the first version of Premiere Pro that could actually do this ridiculously simple sorting option.
Copy link to clipboard
Copied
I've been having the same problem with normalize on Version 12.0.0 (Build 224).
What I've found is that when I bring up the Audio Gain window there is a line at the bottom of the window that says Peak Amplitude: and either a dB value or the word 'Calculating'. If I enter my value and click OK while the Peak Amplitude is Calculating I get all max values throughout the clip (white block). If I wait to click OK until after a dB value appears then normalize works just fine.
I suspect that this bug doesn't show up if you're on a fast machine that calculates the peak values very quickly and completes before you hit OK. I also suspect that the Adobe developers and testers have very fast machines.
Hope this helps.
Copy link to clipboard
Copied
Sorry, didn't see your reply until after I typed mine.
Copy link to clipboard
Copied
I have discovered a "for-around" for this. And it might perhaps help Adobe solve it.
I have a 100% success with this method. Sometimes it's a long wait, especially with a really long clip that I just imported.
I am Premiere Pro 2018 on Mac Pro (2013) running Sierra.