Known Participant

質問

Premiere 2019 v 13.0 crashes after 1 min

Forum|Forum|7 years ago
October 16, 2018
返信数 23.
24355 ビュー

Hi.

Just updated to the latest version (v 13.0), and the "crash report" window appears after 1 min of running the program.

The previous version 2018 v 12.1.2 and 2017 v 11.1.4 works perfect. Any solution?

My specs:
Hp Omen

cpu: i7-7700 2,80ghz

Ram: 16gb

Video: Geforce gtx 1050 Ti (4Gb)

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golinvauxb1973

Inspiring

Hello

To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...)

Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)
Unzip the exe in a folder using, for instance, 7zip
go to device manager (Windows + X --> device manager)
uninstall Intel drivers and click on "Delete driver files"
DISCONNECT YOUR INTERNET CONNECTION
In the device manager, right-click anywhere and choose "Scan for hardware changes"
Wait for the Intel display adapter to appear
Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.
Choose "Have disk" and locate the place where you extracted the Intel driver
Let it install
Renable Internet connection

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

hiroshia61639486

Participant

I'm trying to do that, but intel drivers file is telling me that I have to go to my manufacturer to get drivers. I have Surface Book 2. I got drivers from MS page, but this didn't seem to help. Is there a way to manually download the drivers and force them on the Surface Book 2?

G

golinvauxb1973

Inspiring

Hello

Have you tried to right-click on the Intel EXE and extract its contents? It is a self-extracting EXE that can either be simply opened (as it seems you did) OR treated like a ZIP archive (which you should do).

Once this is done, another crucial step, as mentioned in my procedure, is to uninstall Intel display device while clicking on the "Delete Driver Files" checkbox and disconnect your Internet connection to prevent Windows from automatically installing the drivers it thinks are most suitable. All this to make sure YOU get to choose the drivers on your own.

A bit of caution, though : Intel says doing this can make your system unstable but I assume this warning is for less computer-savvy people unable to rollback drivers or manually install new ones.

adamå53489650作成者

Known Participant

Still got some various crashes after the graphic card update. happens once a day.

Wes Howell

Adobe Employee

Hello,

Happy to help out with this. Would you like to send me some crash logs? Happy to work with you directly on this. Would also love to confirm a few more details related to the specific driver version(s) you are using as well.

Wes

Steve_Cre8tv Media

Participating Frequently

Hi Wes, great, how can you and I get my issue straightened out most efficiently? Should we do a screen share or what do you think?

thanks, Steve

Paramonova-vika

Participant

magenta in shadows after 13.01 update

Hello,

I've got a problem with color space on timeline: After update 13.01 my video change colors to magenta in shadows and i can't find an answer.

I tried to use new function display color management function in Premiere, but it doesnt solves it

For example it is screen from Quicktime and from Premiere - you can find differences - magenta in shadows on the skin.

I tried to roll back Premiere 12, but the problem saved!

R Neil Haugen

Legend

QuickTime may be the worst app on the planet for seeing video color correctly. It pays no attention whatsoever to video space tags/flags. Comparing any pro app, whether PrPro or Resolve or whatever in QT gets no traction here.

Try VLC or Potplayer for basic players. Of course, checking video file accuracy on a computer is a limited ability thing anyway unless *at the least* you are running a monitor capable of 100% *video* sRGB, set to a profile created and calibrated with a software/puck setup like the X-rite and Spyder tools.

In order to get to look the best on the wide array of screens, screen types & viewing environments out there your task is to come as close to broadcast standards in your setup as possible.

Don't even try to guess how "your" clients will view this. Every screen is different no matter which OS, hardware, or software is used.

The only thing you have any control whatsoever is getting your setup capabilities as close to b-cast standards as possible. Because all pro material your users will see on their screen is.

If you come very close to other pro media, on their machines yours will look correct *to them*. If you don't, yours will *not* look professionally produced.

Neil

Everyone's mileage always varies ...

fabiov49227431

Participant

The problem is about Nvidia drivers...

I've installed old 399.24 drivers and works great!!!

Steve_Cre8tv Media

Participating Frequently

Hi Fabio, what nvidia board are you using? I have a Quadro M4000 for my dual Xeon 2.7 48GB RAM PC, with Windows 10 64bit OS...

if if I roll back the drivers, will I risk losing other performance features with any other programs - ie other CC programs, etc?....

fabiov49227431

Participant

Hi My grafic card is gtx 1080In ant case you can try so you're sure that isn't a software issue and than came back to your drivers and attend for a fix.

Inviato da Yahoo Mail su Android

Il Sab, 17 Nov, 2018 alle 16:29, Cre8tvMedia_SteveG<forums_noreply@adobe.com> ha scritto:

Premiere 2019 v 13.0 crashes after 1 min

created by Cre8tvMedia_SteveG in Premiere Pro CC - View the full discussion

Hi Fabio, what nvidia board are you using? I have a Quadro M4000 for my dual Xeon 2.7 48GB RAM PC, with Windows 10 64bit OS...

if if I roll back the drivers, will I risk losing other performance features with any other programs - ie other CC programs, etc?....

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R

richb25293912

Participant

Rolling back the Graphics driver did it for me.

Device Manager > Display Adaptors > Righ click "Properties" > Driver "Tab" > Click "Roll Back Driver"

adamå53489650作成者

Known Participant

I tried the latest nvidia driver 416.81 as well without any success :-/

Wes Howell

Adobe Employee

Hi Adam,

I believe your laptop has dual GPU's, correct? I have been working with many customers with multiple GPUs that have needed to update both.

Can you go directly to the Intel site and update your Intel GPU?

This has resolved problems for many.

Intel Driver

https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10?product=88345

Please let me know if that helps. If not, I'm happy to make sure you get the assistance you need.

Wes

Wes Howell

Adobe Employee

According to the "auto intel driver detection software" i've got the latest driver for my intel graphics (intel hd graphics 630)

The one you linked is for 530, can i use that driver for my 630?

HI Adam,

We have been recommending that users update to the latest Intel drivers directly via their site.

This has resolved related issues for the majority of users with the Intel hardware.

Drivers can be tricky and vary depending on device, as referred to with the slightly older hardware referenced in the post above (Glad rolling back resolved the issue in that case).

The Intel utility has caused some confusion for users, but updating directly the site has worked in most cases.

Here is a direct link for the 630. I'd try the latest version of that driver. Please let me know how that goes. I'm here to help.

Downloads for Intel® HD Graphics 630

velements

Participant

I was having the same problem, and this 1 minute crash happened on both Premiere and After Effects 2019.

The weird thing is it only happened on my laptop but not my desktop, and here is my laptop sepc:

Asus VivoBook Pro N580VD

Intel i7-7700HQ

GeForce GTX1050

Intel HD Graphics 630

I tried many different GeForce driver version as suggested in the posts above, but no luck.

Yesterday, I saw there is an update on the Intel HD graphics driver(24.20.100.6025) for my laptop, and I updated.

Problem solved... no more crash.

Wes Howell

Adobe Employee

Thanks for the update and information.

Intel Driver

https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10?product=88345

adamå53489650作成者

Known Participant

The problem is not solved in the latest update 13.0.1.

Niam_N

Participant

Hi, I am having the same problem and made a post on it but received no help, I am hoping for some help here. I want to add my pc specs and that my program is responsive when the crash report is up but I can't use it but it is usable for a few seconds after the crash report window closes. It was working fine with the old version, I have also reinstalled 3 times and cleared cache and everything.

PC Specs: GTX 1060, i7-6700, 16GB DDR4 ram, 500GB Samsung 960 EVO, 1TB HDD

Thanks in advance

adamå53489650作成者

Known Participant

I tried to install v 13,0 version on my other computer and there the v13 version works without any crashes... is it the Nvidia video driver that is the problem?

Stats on "my other computer":

W10 x64

Intel i5-7200 2,50 ghz

16gb ram

intel hd graphics 620