Premiere CC 2018 crashes on splash screen

[ianbutty]

I am currently working on cruise ship and have very limited internet access - only when in port and then very poor connections.

Premiere CC 2018 crashes on start up with "Premiere CC 2018 has stopped working" error.  (Was working the day before joining the ship)

Exception log gives the following information:

Faulting application name: Adobe Premiere Pro.exe, version: 12.0.0.224, time stamp: 0x59d4c660

Faulting module name: ucrtbase.dll, version: 10.0.15063.674, time stamp: 0x8ac9f9d4

Exception code: 0xc0000409

Fault offset: 0x000000000007350e

Faulting process ID: 0x3228

Faulting application start time: 0x01d3895a189984f2

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: 4db95b44-5287-444a-b0ec-9da0f1661bdc

Faulting package full name:

Faulting package-relative application ID:

I have tried a complete reinstall of the Premier - took well over an hour at an internet cafe!!  But not difference.  I have tried checking for graphic card driver updates - there are none.  I have tried rolling back the graphics driver.  I have tried disabling it.  All have made no difference.

Can anyone suggest anything else I can try.  Preferably without out putting the laptop on line as that is not easy to arrange.  (I can check message on my phone or iPad).

I am on ship for 6 weeks and need to edit videos about the trip. I am a guest lecturer.

Message was edited by: Moderator

[ianbutty]

Display adapter on laptop is NVIDIA GeForce 840M  (There is also Intel HD Graphics 4600 )

[yenaphe]

Hummm a quick search of ucrtbase.dll shows that it's a windows DLL file, probably related to the visual studio library, which Premiere uses.

What version of windows are you using, and are you up-to-date with all Windows updates ?

[ianbutty]

Windows 10, pretty much up to date.  At least I thought I was, noticed some new ones downloading while I was reinstalling Premiere.  It was all working 4 days ago before I left home, the only difference being I now no longer have my docking station attached which has the external monitors on it.  So I guess it was using a different graphics adapter driver at the time.

[yenaphe]

If you hit the keyboard shortcut "windows+p", does it still show you your additonal screens, or does it say "PC monitor only" ?

(if its not on "PC only" select it)

[ianbutty]

PC only was selected and still getting the error when Premiere starts up.

[ianbutty]

We will be sailing shortly so may not be able to post till our next Port in 2 days.

i have found some more info.  In addition to the above error in the log file there is an “info” post with it....

Fault bucket , type 0

Event Name: BEX64

Response: Not available

Cab Id: 0

Problem signature:

P1: Adobe Premiere Pro.exe

P2: 12.0.0.224

P3: 59d4c660

P4: ucrtbase.dll

P5: 10.0.15063.674

P6: 8ac9f9d4

P7: 000000000007350e

P8: c0000409

P9: 0000000000000007

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe Premiere P_372e64f249592e1d5c96d5faddfb5130f44a2ab3_28e1b0e3_1ecd6b42

Analysis symbol:

Rechecking for solution: 0

Report ID: 183f7add-2d87-4f26-9139-aaeea776d5f7

Report Status: 135174

Hashed bucket:

The file in the. Info post exists and this is what it says.  Hope someone can make sense of it.

Version=1

EventType=BEX64

EventTime=131601491465390426

ReportType=2

Consent=1

ReportStatus=135170

ReportIdentifier=c7330a13-6ef0-4c88-8013-0d2c6a3ecca0

IntegratorReportIdentifier=183f7add-2d87-4f26-9139-aaeea776d5f7

Wow64Host=34404

NsAppName=Adobe Premiere Pro.exe

AppSessionGuid=00002910-0002-0028-474f-01f6db8ad301

TargetAppId=W:0006c4bf0936c1d548a69912bc566662389d00000904!00000d8cae97baaa63aa31815c730312d7850607b8d0!Adobe Premiere Pro.exe

TargetAppVer=2017//10//04:11:30:40!40ceb2!Adobe Premiere Pro.exe

BootId=4294967295

TargetAsId=707

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Adobe Premiere Pro.exe

Sig[1].Name=Application Version

Sig[1].Value=12.0.0.224

Sig[2].Name=Application Timestamp

Sig[2].Value=59d4c660

Sig[3].Name=Fault Module Name

Sig[3].Value=ucrtbase.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=10.0.15063.674

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=8ac9f9d4

Sig[6].Name=Exception Offset

Sig[6].Value=000000000007350e

Sig[7].Name=Exception Code

Sig[7].Value=c0000409

Sig[8].Name=Exception Data

Sig[8].Value=0000000000000007

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.15063.2.0.0.768.101

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=2057

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=bb48

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=bb480858aefd6c7e7183a72ba2f55a12

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=5e8f

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=5e8f69f64a8fb70ceabaa9dfc57b298a

UI[2]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

UI[3]=Adobe Premiere Pro CC 2018 has stopped working

UI[4]=Windows can check online for a solution to the problem the next time you go online.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\USER32.dll

LoadedModule[5]=C:\WINDOWS\System32\win32u.dll

LoadedModule[6]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[7]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[8]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[10]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[15]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\MSVCP140.dll

LoadedModule[16]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\PRM.dll

LoadedModule[17]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Frontend.dll

LoadedModule[18]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ASLFoundation.dll

LoadedModule[19]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvacore.dll

LoadedModule[20]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[21]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[22]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.608_none_56f0266b425534e9\gdiplus.dll

LoadedModule[23]=C:\WINDOWS\System32\sechost.dll

LoadedModule[24]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[25]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[26]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[27]=C:\WINDOWS\SYSTEM32\pdh.dll

LoadedModule[28]=C:\WINDOWS\System32\shcore.dll

LoadedModule[29]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[30]=C:\WINDOWS\System32\SHLWAPI.dll

LoadedModule[31]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[32]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[33]=C:\WINDOWS\System32\ole32.dll

LoadedModule[34]=C:\WINDOWS\System32\profapi.dll

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LoadedModule[36]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[37]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\CRClient.dll

LoadedModule[38]=C:\WINDOWS\SYSTEM32\MPR.dll

LoadedModule[39]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\amtlib.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\LogSession.dll

LoadedModule[41]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\BIB.dll

LoadedModule[42]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[43]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ACE.dll

LoadedModule[44]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ZXPSignLib-minimal.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\AGM.dll

LoadedModule[46]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[47]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[48]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[50]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[51]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[52]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

LoadedModule[53]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\boost_threads.dll

LoadedModule[54]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaunittesting.dll

LoadedModule[55]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvamediatypes.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ASLMessaging.dll

LoadedModule[57]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Backend.dll

LoadedModule[58]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\MediaFoundation.dll

LoadedModule[59]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\MLFoundation.dll

LoadedModule[60]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\TransmitHost.dll

LoadedModule[61]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\AudioSupport.dll

LoadedModule[62]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\PluginSupport.dll

LoadedModule[63]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\VideoRenderer.dll

LoadedModule[64]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ImporterHost.dll

LoadedModule[65]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\EncoderHost.dll

LoadedModule[66]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\UIFramework.dll

LoadedModule[67]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Mezzanine.dll

LoadedModule[68]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ScriptLayerPPro.dll

LoadedModule[69]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ScriptLayerPProQE.dll

LoadedModule[70]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\PProDynamicLinkServer.dll

LoadedModule[71]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Registration.dll

LoadedModule[72]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Dialogs.dll

LoadedModule[73]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HSL.dll

LoadedModule[74]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\GPUFoundation.dll

LoadedModule[75]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerAudioMiniMixer.dll

LoadedModule[76]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerAudioMixer.dll

LoadedModule[77]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerCaptions.dll

LoadedModule[78]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerAudioClipMixer.dll

LoadedModule[79]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerColor.dll

LoadedModule[80]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerEssentialSound.dll

LoadedModule[81]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerCapture.dll

LoadedModule[82]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerEditToTape.dll

LoadedModule[83]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerCSXS.dll

LoadedModule[84]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerEffectControls.dll

LoadedModule[85]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerEvents.dll

LoadedModule[86]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerGetProperties.dll

LoadedModule[87]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerEffects.dll

LoadedModule[88]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerHistory.dll

LoadedModule[89]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerGraphics.dll

LoadedModule[90]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerStoryPanel.dll

LoadedModule[91]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerInfo.dll

LoadedModule[92]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerInspector.dll

LoadedModule[93]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerMarkerList.dll

LoadedModule[94]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerMetadataEditor.dll

LoadedModule[95]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerMediaBrowser.dll

LoadedModule[96]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerProgramMonitor.dll

LoadedModule[97]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerProject.dll

LoadedModule[98]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerScopes.dll

LoadedModule[99]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerSourceMonitor.dll

LoadedModule[100]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerTimecode.dll

LoadedModule[101]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerTimeline.dll

LoadedModule[102]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerTitler.dll

LoadedModule[103]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerProgress.dll

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LoadedModule[105]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\EAClient.dll

LoadedModule[106]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\EAProjectBridge.dll

LoadedModule[107]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\HandlerExport.dll

LoadedModule[108]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\EAPrBridge.dll

LoadedModule[109]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\boost_system.dll

LoadedModule[110]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\boost_date_time.dll

LoadedModule[111]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\boost_filesystem.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ControlSurface.dll

LoadedModule[113]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\MediaFinder.dll

LoadedModule[114]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\postprocess.dll

LoadedModule[115]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\OnBoarding.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Batch.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\AMEAppFoundation.dll

LoadedModule[118]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\IngestGlue.dll

LoadedModule[119]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaui.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\exo.dll

LoadedModule[121]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaworkspace.dll

LoadedModule[122]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaaudiofilterhost.dll

LoadedModule[123]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaaudiofilterhostui.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\CSXSManager.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaaudiofiltersui.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaaudiodevice.dll

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LoadedModule[128]=C:\WINDOWS\System32\COMDLG32.dll

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LoadedModule[229]=C:\WINDOWS\SYSTEM32\dwmapi.dll

LoadedModule[230]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\BIBUtils.dll

LoadedModule[231]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\CoolType.dll

LoadedModule[232]=C:\WINDOWS\SYSTEM32\dxva2.dll

LoadedModule[233]=C:\WINDOWS\SYSTEM32\d3d9.dll

LoadedModule[234]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\git2.dll

LoadedModule[235]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\mc_mfimport.dll

LoadedModule[236]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[237]=C:\WINDOWS\SYSTEM32\MSVCP100.dll

LoadedModule[238]=C:\WINDOWS\SYSTEM32\MSVCR100.dll

LoadedModule[239]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[240]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ImmersiveVideo.dll

LoadedModule[241]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\WRServices.dll

LoadedModule[242]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\TitleCG.dll

LoadedModule[243]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\TitleImageManager.dll

LoadedModule[244]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\CodecSupport.dll

LoadedModule[245]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvastorage.dll

LoadedModule[246]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\mc_dec_mp2v.dll

LoadedModule[247]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\DNxHR.dll

LoadedModule[248]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\mc_dec_mp4v.dll

LoadedModule[249]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\SonyRawDev.dll

LoadedModule[250]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\mc_bc_dec_avc.dll

LoadedModule[251]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\kdu_v75R.dll

LoadedModule[252]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

LoadedModule[253]=C:\WINDOWS\SYSTEM32\MSVCP110.dll

LoadedModule[254]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\FontEngine.dll

LoadedModule[255]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\TitleCharacterFactory.dll

LoadedModule[256]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\ProResOpt.dll

LoadedModule[257]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\CFHDDecoder64.dll

LoadedModule[258]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\mp4decoder_dll.dll

LoadedModule[259]=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\cilkrts20.dll

LoadedModule[260]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[261]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[262]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[263]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[264]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[265]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[266]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[267]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[268]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[269]=C:\WINDOWS\System32\msxml3.dll

LoadedModule[270]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[271]=C:\WINDOWS\SYSTEM32\DWrite.dll

FriendlyEventName=Stopped working

ConsentKey=BEX64

AppName=Adobe Premiere Pro CC 2018

AppPath=C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=7FFC9BC1BAB264A9C17E91F1E7808FB1

MetadataHash=1927305024

[yenaphe]

You should get in touch with Adobe Support with this info, they will know better and might be able to help you.

[ianbutty]

I went to the support pages, and the ONLY option they offered was these forums.

It was not offered but phone or online chat wont work on ship as connect is ont reliable I really need either forums or email because connections just dont stay up for long.  Anyone got an email address for adobe support?

[Peferling]

As a tip, while observing the startup screen, note which plugin loads right before it halts.  That might help.  BEX64 is a generic compiling error, which could be a corrupt plugin.  Have you run a check disk lately?

[ianbutty]

The has stopped working dialog box comes up almost instantly so not possible to see what was loading at the time. 

I haven't run chkdsk but system file checker (SFC) reports no corrupt system files.  Will try chkdisk.

[ianbutty]

Chkdsk reports no errors.

[Peferling]

Faulting module name: ucrtbase.dll, version: 10.0.15063.674, time stamp: 0x8ac9f9d4

I did a search on "ucrtbase.dll", and there's all kinds of issue with the dll.  That could be your culprit.

Might want to run your PC recovery program to an early time, prior to a windows update?

[ianbutty]

Tried a restore two days ago after trying to manually replace ucrtbase.dll with a different version of the file.  premiere didn’t work before or after the restore.  😞

[Peferling]

Restart Premiere while holding down the alt key to force a reset of preferences.

Try to open a project by right clicking on the project file and use open with.

[ianbutty]

Holding ALT didn't work.  Nor does opening via right click of a project.

The thread is interesting but a little scary!  The only options I have is to uninstall the visual c++ runtime redistributables.  There are 17 different ones installed!! I can't get my PC online again for at least 2 days so if I uninstall something that is required I can't reinstall again.  Saddly none of them offer 'repair' as an option.

[Peferling]

Then it's your visual c libraries.  When the app crashed right at the start, it's either the app itself or a dll it needs to load up, before it loads up plugins.

If was working the day before you left port, then you either installed something or windows performed an update.  You'll have to reinstall the run-time library to fix.  It's possible that the Adobe application may have installed it's own copy of the library, (if it was missing).  If you go to the control panel and open the uninstall applications tool.  In the list of applications, sort by "installed on" and see if a microsoft visual c++ redist was installed on the same day you installed Premiere, or just before you left port.

While in the uninstall/change panel, you can also right click on redist package and see if there is an option to "repair", or "change" (then select repair/reinstall).

[Peferling]

ucrtbase.dll file - How to fix ucrtbase.dll errors

Use the System File Checker tool

To solve the ucrtbase.dll file's problems, check if the system files are intact as a first step.

System File Checker (SFC.exe) is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash.

To scan all system files, open a command prompt as an administrator and type:

sfc /scannow

This command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at System32\dllcache."

------------

If none of this works.  I suggest going to promenade deck and openly curse the sky to vent (be sure to take a deep breath and then expel all the air), and then find a bartender whom makes them stronger than usual.

[ianbutty]

As posted earlier i had already done sfc and it found no errors

[ianbutty]

Ps.  As suggested now heading to promenade dack.....

PPS.  Thanks for all the help folks.

[Peferling]

One last check.  Disable your audio drivers in the sound panel to see if there is a conflict.  Some gamers were having this issue with that DLL and Nvidia HD audio driver.  You never know.  Enjoy your cruise!  Cheers.

[ianbutty]

I've just got a few minutes of internet access, before sailing again.  Disabling the audio drivers didn't work.  I've also tried downloading the latest software from NVidia, that hasn't worked.  Anyone got any more suggestions or an email address for Adobe support before I lose my connection again.  (After today the next time I will have internet access will be over a week's time, I could really really do with some help here).

[ianbutty]

I have also tried Win7 and Win8 comparability modes, I read that helped some users - it didn't help me.

GPUSniffer gives the following info

C:\Program Files\Adobe\Adobe Premiere Pro CC 2018>gpusniffer

GPUSniffer testing 126

--- OpenGL Info ---

Vendor: NVIDIA Corporation

Renderer: GeForce 840M/PCIe/SSE2

OpenGL Version: 2.1.2 NVIDIA 352.84 352.84

GLSL Version: 1.20 NVIDIA via Cg compiler

Monitors: 1

Monitor 0 properties -

   Size: (0, 0, 1920, 1080)

   Max texture size: 16384

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

--- GPU Computation Info ---

Found 2 devices supporting GPU computation.

CUDA Device 0 -

   Name: GeForce 840M

   Vendor: NVIDIA

   Capability: 5

   Driver: 7.5

   Total Video Memory: 2048MB

   * Not chosen because of old driver.

OpenCL Device 1 -

   Name: Intel(R) HD Graphics 4600

   Vendor: Intel

   Capability: 1.2

   Driver: 1.2

   Total Video Memory: 1629MB

   * Not chosen because of initialization failure.

[Peferling]

In your situation, at this point when your in port and a coffee shop with a strong land line, I would consider installing an earlier version of the software, if possible, to gain core functionality.

[ianbutty]

I didn't install anything after leaving home.  I can't vouch for MS but never saw the doing updates screen on shudown or reboot.

i have now done a repair on the redist packages 2012, 2013, 2015 both x86 and x64 versions in each case and rebooted.  It hasn't solved the problem.

I can't do the 2010 or earier redist packages as they only offer uninstall.

i am now running out of phone signal as we head out to sea so this may be my last post for a couple of days.  Will try any other suggestions in 2 days when we reach Madeira.