Premiere Freeze When lumetri color changes

[udijw]

Hello,

Lately, I tried to use Picture Profile and enhance the dynamic range. When I'm uploading a 4k footage I proxy to 720P and edit on that - but when I open the color workspace and go to "Lumetri Scope" and tried to change the shadows\highlights\midtones Adobe freezes the computer....

If you have any ideas for how to fix that I'll be happy!

I tried to delete all workspaces (documents -> Adobe -> Premiere Pro -> 12.0 -> Profile-****) and start Premiere all over again, I think I have tried uninstall also

I have the Dell Inspiron 7577

I7-7700-HQ

16 GB RAM

GeForece GTX 1050 Ti

[Sumeet Kumar Choubey]

Hi udijw,

Sorry to hear that you are facing this issue. Please try to switch the video renderer in Premiere to Mercury Playback Engine Software Only and then check if it's working. You may refer to this article to know how to switch video renderer in Premiere.

https://forums.adobe.com/thread/2485451

If switching the video renderer is still not helping, then you may try to reset Premiere preferences and clear the cache files and check if it's working properly. You may refer to these articles to know more on resetting preferences and cleaning cache.

• How to reset preference - https://forums.adobe.com/thread/2126506
• How to clean cache - https://forums.adobe.com/thread/2152942

Hope this helps, please let us know if you have any questions.

Regards

Sumeet Kumar Choubey

[udijw]

Switching to Software only worked - but I can't work like that.,, I have graphic card for fast things up

[Sumeet Kumar Choubey · Accepted solution]

Hi udijw,

If switching to the Mercury Playback Engine Software Only mode worked, then it could be an issue related to GPU accelerated renderer which is mostly caused due to the driver issues. You may try doing a clean installation of NVIDIA driver and check if that helps.

You may refer to this link to know more on the clean installation of NVIDIA drivers.

Clean installation of Nvidia drivers - Ubisoft Support

Regards,

Sumeet

[eawood_]

if the above comment doesn't help (it sounds iek that could be your problem but IF) --> make sure you have the latest update of premiere. this happened to me a lot when going into color correction one time and i realized it was simply because i didn't have the newest premiere update on my laptop. just make sure everythings up to date inclduing your computer software (MAC- IOS sierra, or whatever you use for PC)

[Kevin-Monahan]

Hi udijw,

Did you get things working with a clean reinstallation of drivers?

Let us know,

Kevin

[udijw]

Forgot to update - reinstalling Nvidia drivers helped for this problem 

[Abhinandh5C4C]

change the playback to 1/2, 1/4or 1/8 if you select 1/8 it will play very smoothly if you select 1/2 it may be some lag