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Premiere on powerful laptop stops playback, requires program restart often

Community Beginner ,
Apr 14, 2023 Apr 14, 2023

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I am using an Alienware i9 14 core, 3080ti, 32gb ram with 3 monitors. Using the lastest edition of Premiere via Crteative Cloud.

During editing, the playback will simply stop working. The gui for play will switch between the stop and start icons but will not play the timeline without restarting the program. I have 400gb available on the drive and am running no other programs or browsers. 

No VFX or MOGRTS are in play, simple editing of several clips. No corruption in the clips. 

I don't think its my laptop as I've run Premiere on my 7 year old 4th gen i7 without this issue. 


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Editing , Error or problem , Freeze or hang , Performance

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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What graphics driver are you using?

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Community Beginner ,
May 19, 2023 May 19, 2023

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NVIDIA Studio Driver 531.61. Also upgraded to 64gb of ram and 2tb m.2 memory. 

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Community Expert ,
May 20, 2023 May 20, 2023

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
May 20, 2023 May 20, 2023

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Nice summary of basic solutions to Premiere problems...  Will bookmark this for posting with due credit...  

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Community Expert ,
May 20, 2023 May 20, 2023

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@Michael Grenadier 

Add this one before try creating a new project:


If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

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Community Expert ,
May 20, 2023 May 20, 2023

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LATEST

I saw bad playback, so I rolled back to 528.49. Looks a lot better now.

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