Premiere Pro 2020 crashing on export

[MJARAGON]

Since 3 days ago whenever I hit "export" on Premiere, it instantly freezes and does not respond. I can't acces the export diaolog. I tried exporting a clip of 5 seconds with no luck. I have already empied my media cache, uninstall and re install Premiere with no luck. It was fine 3 days ago.

Anyone experiencing a similar problem?

This are the specs of my PC (it's a laptop)

Intel Core i7-8565U CPU @ 1.80GHz (1.99 GHz)

16GB RAM

2GB VRAM

Windows 10 64 bits

[ah_photo · Accepted solution]

Does the info here help at all?

https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-crash-while-using-export-settings-in-pr...

[Oliver Schlesinger]

YES, very much indeed! From one day to another i was unable to export anything, even material from past projects. That did the trick!

[nzgleaton1]

Yes, that solved the problem of crashing and allowed me to enter a filename and location for the rendered file. However, after opening Media Encoder, ME freezes. I even tried opening ME myself and dragging the project file to the queue, but that also freezes.

Any work arounds for this? I really, really need to get videos done for an online training program -- rather inportant now with all the work-from-home stuff.

[MJARAGON]

Same fix, go to preferences and untick the GPU processing option in ME.
That did it for me

[Abhishek Kapoor]

Hi

We have identified the issue and have a possible fix in latest beta build. We request to try it out latest Beta build of Premiere Pro or Adobe Media Encoder.

You can access latest Beta build from Creative Cloud App > Beta Apps

Please let us know whether it works or not.

Regards

Abhishek 

[manueldlr]

i tried with this https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-crash-while-using-export-settings-in-pr...

but it keeps crashing! 

exactly at 86% 

4 times in a row. after 1 hour export. 

cant read the error. 

please help

[SWAX]

Hi Abhishek,

Thanks for pointing me to the Beta Apps, and I installed both PPro and Media Encoder. However, I still get consistent crashes on export. 

What can we do to have you solve this problem (we have loads of productions grinding to a slow pace due to this bug, so I'm eager to get a solution, everything worked fine before this last release)?

Greets,

Frank

[Spiros Kappos]

Really dissapointed, none of suggested actions works on my system. The beta versions are not responding too. I can't queue files, i can't export individual files...

Please advice

[twilajfarmer]

I'm here because I'm having the same problem. 

[coverman]

Me too. My Premiere and Media Encoder is crashing and using a lot of memory. It even rebooted the computer twice.

[Mvjor]

same, my Premiere Pro keeps crushing when ever i queue export, any help?

[Steppenhamster84]

Have you tried switching the Renderer to “Mercury Playback Engine Software Only”? Try to empty your cache/ temporary files and clear some space on your computer. 

[amjmnz]

Something that has helped me is rendering in to out on the high CPU spots in my timeline then on final export checking "Use Preview". Hope this find you.

[Unknown Certainty]

Same here. Export Issues.

WTH Adobe. The last 18 months with your systems has been hell.

[SWAX]

Well, more than one year ago, and still it's crashing. It's so show-stopping that we just switched to Davinci Resolve. Too bad, since we were heavily invested in Adobe, but having 5 high-end systems crash all the time when exporting was not a wise business decision. I'll keep an eye on this thread, since I just don't understand how there are not more people complaining ... there must be *something* that makes our systems different from the others, right?