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Premiere Pro 2020 won't launch

Community Beginner ,
Dec 21, 2019 Dec 21, 2019

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Premiere Pro 2020 is installed on my Dell laptop (Windows 10).  Recently, it has nearly stopped launching.  I say "nearly" because maybe 1/30 times it will launch -- it's completely unpredictable. 

 

When I launch I always make sure that a.) I am logged into CC and b) no other applications are running. 

 

I have tried different ways to launch Premiere:

  1. double click the .exe file in the directory
  2. clicking the icon in the start menu (see attached file)
  3. by opening a .prproj file
  4. by selecting a video file and "open with"


None of these has worked.  Is this operator error?  Is anyone experiencing this problem and/or know how to fix it?

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Crash, Error or problem, Performance

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Adobe Community Professional ,
Dec 21, 2019 Dec 21, 2019

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New Here ,
May 10, 2020 May 10, 2020

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i have the same issue

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New Here ,
Jul 07, 2020 Jul 07, 2020

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I was having the same/similiar problem. It was opening, then not opening. Once it opened, then closed when tried exporting, and then wouldn't open again. I tried uninstalling and reinstalling but no improvement. For me, what finally worked was when I opened Task manger and saw the Premiere Pro process was still running. I ended just that one process, closed Task manger and tried again- voila, Premiere Pro came right up. It's not a fix, but it's a suitable work around for now. Hope this helps...

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Thank you, this worked for me as well!

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New Here ,
Mar 04, 2021 Mar 04, 2021

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I just had to make an account to this site just so I could like and reply to this comment. Thank you so much doing this completely fixed the problem

 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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This has fixed my issue. Thank you!

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New Here ,
May 03, 2021 May 03, 2021

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this worked for me too! thank you!

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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THANKS ... WORKED FOR ME (June 2021)

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Community Beginner ,
Jul 25, 2020 Jul 25, 2020

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i have the same issue

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New Here ,
Sep 02, 2020 Sep 02, 2020

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I have the same issue too!

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New Here ,
Oct 09, 2020 Oct 09, 2020

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I got same issue after I reset windows 10, and installed the Adobe Premier, 2020 ver 14.4. Many time unstalled and installed, didn't work. Then via creative cloud I installed 13.x ver, afater I had the issue while opening the app, following, wmvcor.dll, insisting me to install, windows media player, and windows update, media feature pack for windows 10 n (may 2020) download, after all, I was able to open Adobe premvier 13.x, then via creative cloud, upgrade to 14.4 x, after the upgrade. Adobe premier is opened.

 

In short..

So, after windows 10 reset installing adobe premier freshly, will not open and will not throw any error. 13.x installation only gave error and clue..;

 

Hope this will give some clue to you....;

 

I am new to Adobe Premier..

 

Cheers

 

 

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New Here ,
Sep 04, 2020 Sep 04, 2020

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I have the exact same issue please let me know if anyone finds out how to fix this

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New Here ,
Oct 18, 2020 Oct 18, 2020

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Same issue!  Running Windows 10. Adobe hasn't done crap about it. Why do I pay them so much each year?

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New Here ,
Sep 21, 2020 Sep 21, 2020

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I have the same issue. I am using it on a new machine that was issued to me (a Dell Windows 10 64-bit machine and have Premiere Pro version 14.4 installed).  When I open it, either from Creative Cloud or the shortcut icon, it starts to open but it gets hung up.  There is a message that says "Loading ImporterQuickTime.prm", but not sure if that's what is holding it up.  It gets hung up for at least 10 minutes before I kill the program via Task Manager.  Any idea what is going on?

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New Here ,
Oct 04, 2020 Oct 04, 2020

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I have the exact same problem with Quicktimeloader loading indefinately. I havent been able to find a solution anywhere else. Glad to know I'm not entirely alone in this! 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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I also have the exact same issue where I am running Windows 10 Pro version 1909 OS Build 18363.1198 on a Dell Precision 7710 with 32 GB RAM and when I start up Adobe Premiere Pro 2020 it never completes the load and seems to hang on the "Loading Importer QuickTime.prm" and never completes loading. In the Task Manager, it says "Not Responding" and will never load. It looks like I will have to uninstall Premiere Pro and load a previous version as PP 2020 is having issues. 

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Explorer ,
Oct 05, 2020 Oct 05, 2020

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have the same problem here - as well with AE and ME. Please fix that in the next update Adobe!

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Explorer ,
Oct 05, 2020 Oct 05, 2020

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Seems that the program won´t quit proper, because it´s still running in the task manager. So, please Adobe Dev Team: fix it!

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New Here ,
Oct 13, 2020 Oct 13, 2020

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I was editing fine, then Premiere crashed last night. Tried openning it today and nothing is happening. My other Adobe programs are working fine but nothing when I attempt to open Premiere. Can't find a fix. 

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New Here ,
Oct 18, 2020 Oct 18, 2020

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Same issue!  Running Windows 10. Adobe hasn't done crap about it. Why do I pay them so much each year?

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Explorer ,
Oct 19, 2020 Oct 19, 2020

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Omg so annoyed with Adobe.  So, so, so, sick and tired of the glitches, the daily updates that do nothing for the customer but install another bloat wear, the fonts that never work, and now this.  SO SICK OF YOU

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Explorer ,
Apr 28, 2021 Apr 28, 2021

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Adobe,

My company pays you thousands of dollars per year. This PP "won't launch" or "crashes on launch" ongoing error is possibly the most bush-league, unprofessional responses of a company your size I've personally ever seen.

Understand, YOUR TECHS remote connected to my computer not once, not twice, but three times. Each time you "escalated it" to a more advanced technician. You couldn't even get it to work taking complete control of my device - 3 different times - and now I read all these users having to downgrade their versions, jump through some hoops, then reinstall. This is utter nonsense. You can't even fix your own product - and you want us to PAY YOU for it? What planet are you on? For the record, now Photoshop won't launch either. Gets hung-up on the launch screen as the plug-ins are loading.

If my company can find ANY decent alternative, we're done with Adobe. The undeniable fact that you're releasing these new versions without vetting them against something as commonplace as a Windows 10 update is preposterous beyond description. I'm having to use an old, old version of Premiere on a MacBook Pro just to edit a simple video.

You're making iMovie look desirable, and that's not a compliment.

 

RW Harris, VP of Training, Development, Compliance & Safety

Express Oil Change & Tire Engineers, LLC

Birmingham, AL

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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many people, including myself, are working in premiere on windows machines without issues (I work on both windows and mac machines).  There are many many different configurations of equipment and it is unreasonable to expect adobe to be able to test every possible configuration.   Although we do see adobe employees participating here, most of us are just users who are here to help.  And it's not just about being altruistic, monitoring this forum has made me a better editor, prepared to react to problems that may arise.   If you want to try and troubleshoot your problems, post back and maybe we can help.   If you'd like to send me a direct message by clicking on my user name at the top of this post, maybe we could have a conversation about how to proceed.  

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Explorer ,
Jun 07, 2021 Jun 07, 2021

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MGRENADIER,

 

Thank you for your thoughtful reply. Understand, however, that I/we need to use PP on a daily basis. In fact, we use many of Adobe's products on a daily basis, so we need them to work. The timeliness of producing training content is crucial in my job role.

 

I understand there are many configurations of system, but as I said in my original post. ADOBE has remotely connected to my computer three times, each time with a "more skilled" technician than the previous one. I've done everything Adobe has suggested, including creating a New User, removing my company's virus protection and turning off our Firewall (a huge violation of company policy), and nothing has worked. And Adobe is not offering any answers.

 

I'm not using some highly customized or configured device: it's a Dell laptop running Windows 10. Our frustration is that PP was working fine until the last group of upgrades. Adobe should be responsible for troubleshooting this issue for paying customers, not saying to us, "Sorry, we don't know what's wrong."

 

I certainly did not intend offense in my previous post, but rather to express frustration at the lack of vendor support for their own product.

 

Blessings.

RW Harris

Express Oil Change, LLC

Birmingham, AL

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