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Ever since updating to the newest version of Premiere Pro (24.4.1), it continuously crashes. It happens when I try to do pretty much anything on any project.
I tried:
- deleting media cache folder
- deleting and reinstalling entire application
- reverting to previous version of Premiere
- creating a new project and importing existing project into it
Nothing works! I use this for my job and need it to be fixed ASAP so I can actually do my work.
Here's what I'm running it on:
Processor AMD Ryzen Threadripper 3960X 24-Core Processor 3.79 GHz
Installed RAM 64.0 GB (63.9 GB usable)
Device ID 60128F8A-2A6F-41D3-B09D-9C693AD67935
Product ID 00330-71290-00002-AAOEM
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 23H2
Installed on 2022-09-21
OS build 22631.3593
Experience Windows Feature Experience Pack 1000.22700.1003.0
I just did a live chat with Adobe Support and the only solution they ended up finding was to revert to version 24.0. They said they'll pass along the error and information to their engineering department and have it fixed for 24.4.2 (the next update).
@pifl19895763 If you open Creative Cloud, then go to your Apps, select the ellipsis (three dots) beside Premire Pro, select "Other Versions," and then select 24.0 and install. It should just confirm that doing this will remove the current version. You then just have to make sure you don't accidentally update your app before 24.4.2 comes out, which I'm told should have the fix as part of that release.
Hi Josh,
You say 'pretty much anything'; can you make a new empty project in PPro, without crashing?
Glad that worked!
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how do you do this ? i have the same problem (
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I tried this as well. It initially worked, maybe for an hour or so, and then it just went right back to crashing when editing a project. It isn't quite as frequent, but it is still often enough to be annoying and make me lose some progress, even when saving continuously.
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I was having the same issue 24.1.1 is unusable. I have gone back to 24.2.1 and so far seems fairly stable. I need to send Adobe an invoice for my wasted time. Does anyone know where I can send it?
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I had hoped that would work for me as well, but alas, it was not the case. Fun times . . .
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Hello, same issue here with any MXF Canon C70 files. Crashes every 2mn...
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Bro I update every update and without fail will have to always revert back to 24.2.1 as it’s the only stable version that works for me. Zero crashes, ZERO. And I use it for paid work every day.
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I don't want to jinx my own problem but reverting to V24 (with a project started in 24.4.1) seems to have fixed the issue for me. Yesterday was very frustrating with a crash without warning every 2 minutes.
Previosuly I'd tried:
V24.0 has been okay for 3 hours today.
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V24 works for me with virtually no problems. Even with the newest update that was just released, I still experience crashes when working with MXF files. I had to revert to V24 again. Hopefully they'll fix it at some point . . .
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Adobe Premiere Pro version 24.5 keeps crashing/freezing on my MBP OS-Sonoma. I have been seeing this similar issues online for a lot of Premiere Editors. Anyone here facing the same issue? Any info from Adobe about solving this? These are some images appeared before it crashed. Sometimes it just hangs and I had to turn off the system and reboot it also.Here are some screenshots!