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Premiere Pro 24.4.1 keeps crashing

Explorer ,
May 28, 2024 May 28, 2024

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Ever since updating to the newest version of Premiere Pro (24.4.1), it continuously crashes. It happens when I try to do pretty much anything on any project.

 

I tried:

- deleting media cache folder

- deleting and reinstalling entire application

- reverting to previous version of Premiere

- creating a new project and importing existing project into it

 

Nothing works! I use this for my job and need it to be fixed ASAP so I can actually do my work.

 

Here's what I'm running it on:
Processor AMD Ryzen Threadripper 3960X 24-Core Processor 3.79 GHz
Installed RAM 64.0 GB (63.9 GB usable)
Device ID 60128F8A-2A6F-41D3-B09D-9C693AD67935
Product ID 00330-71290-00002-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro
Version 23H2
Installed on ‎2022-‎09-‎21
OS build 22631.3593
Experience Windows Feature Experience Pack 1000.22700.1003.0


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correct answers 2 Correct answers

New Here , Jun 06, 2024 Jun 06, 2024

I just did a live chat with Adobe Support and the only solution they ended up finding was to revert to version 24.0. They said they'll pass along the error and information to their engineering department and have it fixed for 24.4.2 (the next update).

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Explorer , Jun 07, 2024 Jun 07, 2024

@pifl19895763 If you open Creative Cloud, then go to your Apps, select the ellipsis (three dots) beside Premire Pro, select "Other Versions," and then select 24.0 and install. It should just confirm that doing this will remove the current version. You then just have to make sure you don't accidentally update your app before 24.4.2 comes out, which I'm told should have the fix as part of that release.

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correct answers 2 Pinned Replies

Adobe Employee , May 28, 2024 May 28, 2024

Hi Josh, 

You say 'pretty much anything'; can you make a new empty project in PPro, without crashing? 

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Adobe Employee , May 30, 2024 May 30, 2024

Glad that worked!

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi Josh, 

You say 'pretty much anything'; can you make a new empty project in PPro, without crashing? 

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Explorer ,
May 29, 2024 May 29, 2024

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I'm able to create new projects, open existing projects, but as soon as I start doing any edits within the timeline, be it linking/unlinking media, deleting clips, applying effects - the entire program shuts down. Every. Single. Time. It's super frustrating!

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Community Beginner ,
May 29, 2024 May 29, 2024

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Hello. I have similar problem. Since last update, my Adobe Premiere still crashing too. I tried everything, like Josh wrote also. And use Premier Pro to work also.

Make new project doesn' t help, because programme shuts when I start editting. Is there any chance for newer update (older versions are not running anymore)?

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Explorer ,
May 30, 2024 May 30, 2024

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Update: I downloaded the Adobe Creative Cloud Diagnostics tool (https://helpx.adobe.com/ca/premiere-pro/kb/fix-premiere-pro-crash-issues.html) and it came up with one suggestion: Reset app preferences, as it could be causing app crashes. The diagnostic tool did it for me and so far so good! I'm hopeful that was the fix I needed.

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Adobe Employee ,
May 30, 2024 May 30, 2024

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Glad that worked!

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New Here ,
Jun 01, 2024 Jun 01, 2024

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Experiencing the same, using MXF files in Windows 11.  I tried the diagnostic tool, and it just had the one suggestion about resetting app preferences.  I did it, but it has not had an effect.  As soon as I reopened Premiere, it crashed within 20 seconds.

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Explorer ,
Jun 14, 2024 Jun 14, 2024

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LATEST

Same for me. Editing MXF in Windows 11. Crashes without an error message. Just disappears. May have to revert to 24.0

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Explorer ,
May 30, 2024 May 30, 2024

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I'm still experiencing crashes, however, they're far less frequent, so I'm just saving my work repeatedly. It sounds like this is a bug that still needs fixing . . .

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Community Beginner ,
May 30, 2024 May 30, 2024

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Are you using MXF files?

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Explorer ,
May 30, 2024 May 30, 2024

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Yes, they are all MXF files.

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Community Beginner ,
May 30, 2024 May 30, 2024

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Seems to be an issue with some machines on 24.4.0 & .1. Adobe needs to fix ASAP! It seems to be specific to MXF.

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Community Beginner ,
May 31, 2024 May 31, 2024

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That' s the same with me. Using MXF also. Used Adobe Creative Cloud Diagnostics also. Still have crash problem also. New update of Premiere Pro is totally s***. Adobe needs to fix it today. I paid for your product and can' t work, so come on... How is it possible? How?

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Community Beginner ,
May 31, 2024 May 31, 2024

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We went back to 2023. Since we have shared device licensing I made a new package, uninstalled everything and reinstalled 2023. Hard to stop it from auto updating. Then used an online tool to allow 2024 projects to open in 23. 

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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What tool did you use to open 2024 projects in ver 23?

 

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Community Beginner ,
May 31, 2024 May 31, 2024

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Same problem here.  When I tried to go back to older versions, it wasn't crashing as much but I had too many errors to be able to export.   I can understand that a new update could have issues but I have no clue why older versions are no longer working.

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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I went to version 24.0, so far it works great, and opens V24 files

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New Here ,
Jun 06, 2024 Jun 06, 2024

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I just did a live chat with Adobe Support and the only solution they ended up finding was to revert to version 24.0. They said they'll pass along the error and information to their engineering department and have it fixed for 24.4.2 (the next update).

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Public37887366jgan Thanks for doing that "legwork"!

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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Hello, and how do you do that ? revert to an older version ?

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Explorer ,
Jun 07, 2024 Jun 07, 2024

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@pifl19895763 If you open Creative Cloud, then go to your Apps, select the ellipsis (three dots) beside Premire Pro, select "Other Versions," and then select 24.0 and install. It should just confirm that doing this will remove the current version. You then just have to make sure you don't accidentally update your app before 24.4.2 comes out, which I'm told should have the fix as part of that release.

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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thanks, our messages just crossed each other 😉

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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update : I found it : creative cloud/my apps/ the 3 dots on the left corner of premiere app / other versions

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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I just installed the latest Beta.... so far, so good. It works with our Canon C70 MXF files, Mavic 3Pro cine files, etc.  

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New Here ,
Jun 02, 2024 Jun 02, 2024

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Just dropping my 2-cent experience here. I had the same issue with terrible playback on my recently updated Premiere Pro (to 24.4.1, Build 2).

 

I solved the issue by implementing a Reset to my App Preferences on my Mac.

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