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Premiere Pro always exports with glitches lately

Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Hello all,

 

Every single time I export a video in Premiere Pro 2024 lately I have had issues with glitches on the export. It's always in different spots for what seems to be no rhyme or reason (different frame rates/different scenes). No matter what I seem to do there is always a spot or multiple that export with glitches. I typically use Media Encoder but I have tried just exporting through Premiere to see if this fixed it. Mac OS is up to date and there were several updates to Premiere Pro 2024/Premiere Pro Beta/Media Encoder that have been updated and still every time I export there seems to be something wrong with the export. I typically use the GPU Acceleration Render but also tried switching to Software Engine only and this doesn't seem to help either. Everything looks and plays correctly on the timeline in Premiere but always messes up on the export. Has anyone run into this issue?

 

Thank you!

 

Grant

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correct answers 1 Pinned Reply

Adobe Employee , May 29, 2024 May 29, 2024

Hello @Rettig Co. @DannyO-K, @martinj54529921@tfreddy1, & @taii62803820,

Thanks for reporting this bug. It's been a while since you filed. Are you still experiencing this issue? If so, kindly post details in the following format: How do I write a bug report?

 

I suspect the issue relates to 4K media and your hardware. Macs with Apple Silicon do not have limitless capabilities when it comes to graphics-related acceleration. If you are cutting 4K media and using H.264 or HEVC acquired from vario

...

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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New Here ,
Dec 07, 2023 Dec 07, 2023

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I get this same issue too ! As a proffesional editor its so unacceptable. I cant rely on any exports not to have glitches and I have lost hours to this problem. Happens on every project no matter the format, frame rate etc. This could be the end of using Adobe for me

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New Here ,
Dec 11, 2023 Dec 11, 2023

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same, it's my full-time job and this is definitely a reminder to not to big updates until searching these threads first. bummer, having big set backs trying to figure this out. will be going back to premiere pro 23 after this edit

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Yes I 100% agree with you. It is very frustrating to waste so much time on something that is supposed to save you time. Unfortunately we do both photo and video so Adobe is the only viable option for this. I have been able to export using software only and have not had any issues lately. However it takes at least 3 times as long to export in this way. Hope you are able to figure it out. 

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New Here ,
Dec 11, 2023 Dec 11, 2023

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hey, so it's not really a solution to the problem, but I used this website to downgrade my project that I did in PP24 so that I could open it in PP23 and export from there. just did an export and it came out without glitches/audio drops/artifacts so a little win.  I'll move forward editing in PP23 until there is a clear solution. good luck with your projects! (downgrader website below)

 

http://downgrader.elements.tv/

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Yes this should not be an issue for an editing program like this. Hopefully you find a work around or another program that won't have issues. I know a lot of videographers that have switched to DaVinci resolve due to these issues. Unfortunately I use a lot of the different Adobe programs so this is not an option for us. I have had some luck recently exporting with software only, but it takes much much longer. Good luck!

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Hi @Rettig Co., @josephb24398867, @Kyle26248369lnqk,

I read your case notes. I understand your frustration, but I cannot reproduce the error. In order for any fixes to take place, devs need a reproducible case. With that, they need full details of your system and media: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

 

I hope to hear back from you, so I can pass along details to the developers. It probably also makes sense to move this to the bug reports forum. I'll do that now.

 

You can also try pressing Shift at launch and reset preferences and delete media cache. I recommend you do this before updating Premiere Pro. You might also want to test with a brand new project and see if the same thing happens. If not, import the older project into the newer one. If this issue can be reproduced with a new project, please let us know.

 

Transcoding poorly acquired H.264 media can also help. If that still isn't working and you are meeting/exceeding system requirements, you can contact support. To contact Adobe Customer Service, do the following: 

 

  1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
  3. Type "Agent" in the chat box to be connected to a live agent.
  4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

 

Thanks,
Kevin

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New Here ,
Feb 01, 2024 Feb 01, 2024

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I have the same problem on a new mac, please fix it ASAP

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New Here ,
Feb 05, 2024 Feb 05, 2024

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I am also having this issue. I edit longform podcast episodes 60-90 minute episodes and I shouldn't have to watch through the whole episode to make sure Premiere didn't screw up my export. Do better Adobe. 

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Adobe Employee ,
Feb 06, 2024 Feb 06, 2024

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Hi @tfreddy1, Hello @Rettig Co.,

I read about your issue. Can you kindly give us more info about the source media, the sequence settings, and the export settings? You might try software encoding to see if that might work better for your workflow. Sometimes, the source media can be difficult to encode if it is of lower quality (variable frame rates, Long GOP codecs like H.264 or HEVC, captured on a mobile device, recorded video stream from software, etc.). Please also give full details of your system: CPU/GPU/RAM/HD.  I hope we can help you with more info. Sorry for the frustration.

 

Thanks,
Kevin

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Community Beginner ,
Feb 06, 2024 Feb 06, 2024

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I have had good luck lately exporting directly to my desktop and then moving the file to my SSD. I have had no glitches or issues with the export. Prior to that changing the renderer to Mercury Software Engineer only did seem to work but it takes significantly longer to export. I would think exporting 60-90 minute episodes will take a few hours to complete. Good luck!

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New Here ,
Apr 12, 2024 Apr 12, 2024

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Ah so many people with the same problem. This all seemed to happen sometime with PP23 with my M1 Mac Mini. Have since upgraded and been trying so many different possible solutions using 2 different machines (now with M2 Pro Mac Mini with more memory), different versions of the software and also just Media Encoder, different drives, different projects with different format timelines, transcoding all files so the timeline media is pretty much all the same format media etc. etc. Still glitchy. Been happening for months now while producing a weekly 1 hour TV prog in 5 different versions for various broadcasters. It means I have to sit there and watch each one through at 4X speed to verify playback and re-export the failed versions. Basically means 1 sleepless night per week.

This happened many years ago I seem to remember and was eventually fixed - again after months of time wasted checking through video.

I'm rapidly coming to the conclusion that the software is no longer fit for purpose and I need to make a change.

I mean this has been happening for at least 4 months now!

How long does this take to see the problem for yourself Adobe?

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New Here ,
May 29, 2024 May 29, 2024

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I'm having the same issues and it's frustrating. My client has been waiting for a while. I tried everything I could think of. 

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Adobe Employee ,
May 29, 2024 May 29, 2024

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Hello @Rettig Co. @DannyO-K, @martinj54529921@tfreddy1, & @taii62803820,

Thanks for reporting this bug. It's been a while since you filed. Are you still experiencing this issue? If so, kindly post details in the following format: How do I write a bug report?

 

I suspect the issue relates to 4K media and your hardware. Macs with Apple Silicon do not have limitless capabilities when it comes to graphics-related acceleration. If you are cutting 4K media and using H.264 or HEVC acquired from various sources like mobile phones, drones, and action cameras and the timeline you are working on has a long duration, and you have many GPU-accelerated effects applied (Lumetri, Warp Stabilizer, etc.) you may be more subject to issues like this.

 

Troubleshooting: To avoid such issues, try transcoding the media to ProRes LT before cutting with it. If you are still having the problem, look at the duration of the sequence; longer sequences might be troublesome and cause issues on export. Can you shorten the duration? Try reducing the number of effects or performing a render-and-replace for each clip containing an effect.

 

If you cannot adjust your workflow, it's possible you need more powerful hardware for what you wish to do.

 

Please provide detailed information to the team so that we can solve this issue.

 

If you are not on MacOS, please let the team know. You may need different troubleshooting steps based on your system and media.

 

I hope that with more information, we can solve your issue.

 

Thanks,
Kevin

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New Here ,
Jun 03, 2024 Jun 03, 2024

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I've been experiencing the same issues and it's driving me insane - exporting a project takes a long time and then having to do it all over again because of a random glitch or frame drop etc is infuriating. I shouldn't have to be telling my clients to 'bear with me' when I'm meeting a deadline and the software just keeps throwing in a random problem into the video itself every time.

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hello @Paper Sky Films,

Thanks for the report. Are you also on macOS, and do you have Apple Silicon-based hardware? What kind of media? Did you read my post above about troubleshooting steps? Let the community know!

 

Thanks,
Kevin

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New Here ,
Jun 09, 2024 Jun 09, 2024

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Same problem here with glitchy video exports. Just uploaded it to Youtube only to find out there are a ton of glitches throughout the video.

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hi @Brian37935507wsbt,

Could you provide the team with more information about your system or media? See How do I write a bug report?

 

Thanks,
Kevin

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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LATEST

Hello @Rettig Co.,

I haven't heard back from you regarding the bug. Are you still having it? I'll move your bug report to the discussions forum while I await your response.

 

Thanks,
Kevin

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