Participant

Answered

Premiere Pro - Auto Transcription Does Not Work - Creating Auto Transcription Stuck Loading Forever

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Just as title says, the transcription bar will never finish. With 22.5 its not stuck on downloading language pack. On 22.2-22.4 It gets stuck on creating auto transcription; it never finishes. Would could be the issue? I can't get it to work with any clip on any 22.2-22.5

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VANDAINCCorrect answer

Participant

Then let us take a look at the next step that could fail. Can you in Premiere Pro - go to preferences - Media Cache Files - open the folder which is shown in there (if there is no folder selected / choose a new home for the media cache) - check this folder is writeable by you by creating a sample file in it. (the media cache is especially important for working with audio only files - e.g. mp3)

Current issue with transcription in combination with AI audio enhance.

Do a new location for both caches.

I knew I was in trouble replacing the linked video with a new one when re-using an old project. It just kept thinking it had it transcribed and I could not delete or do a new transcript. I wish the AI enhance had a way to lock it down so it didn't have to start from zero every time I move the mouse.

HAYABUSA

Participating Frequently

im having this same issue for macos apple silicon m1 chipset mac mini. Its horrible. Capcut did the trick in less than a second. All i wanted to do was a clip of 15 seconds. And i spent more time FINDING A SOLUTION TO THIS THAN WHAT IT SHOULD TAKE TO CREATE THE CAPTIONS. ITS A LIVING NIGHTMARE. AND WE PAY MONTHLY THATS THE SAD STORY.

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Sincerely, EL HAYABUSON! 🤣

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Mitchell7777

Participant

lol I have to say, your comment sums up the current state of adobe products
well. I commented on this thread over a year ago now, no solution or reply
from any of the staff here.

I’ll recommend da Vinci or capcut to new editors 10/10 times & we just look
like idiots for being the ones paying for this when we can’t even recommend
it.

Oh and you know what’s the best? Adobe sent out an email saying they are
RAISING the prices. Lmao ya can’t make this **** up.

@adobe your staff is failing you, your creators aren’t happy, we
consistently have to find paid 3rd party plug ins that other editing
programs have built in natively.

PremiereGal a YouTube channel you guys have worked with in the past, just
made a video on exactly this topic.

- sincerely, an adobe user for 10+ years, AKA, the “why the hell do we
still support adobe club”

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Red Point

Inspiring

I have the same issue. It says "Beginning language pack download" and then simply gets stuck at the same progress bar location for ever.

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andyR10

Known Participant

This problem appeared last week and I've tried uninstalling/re-installing, tried the Beta version, etc.

Just now I went to right-click/modify/audio channels and changed the multiple tracks to track 1 only, which is where the interview audio was recorded. Did the trick, don't really know why.

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DMDI

Known Participant

This did the trick ! Thank you. And a great confirmation of the most expensive "Pro" editing app being fixed by it's community - and not by the cheapest customer service option available to a San Francisco company. Cause we're worth it right...

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Gvozdeni32919578zuha

Participant

I have the same problem with premiere pro 23. I don't know what to do its frustrating

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Stan Jones

Community Expert

@Gvozdeni32919578zuha,

This is an old thread where the original issues are no longer present, for example, in PR 2023. Adobe employee @Alexander Riss has been helping users troubleshoot the new issues starting at this post:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-auto-transcription-does-not-work-creating-auto-transcription-stuck-loading-forever/m-p/14036183#M473709

As you can see, it requires careful troubleshooting and information from you about your particular symptoms and status. Read through, see what you can learn, and report back here.

Is there a reason you are not upgrading to the new release 24.0? If you do, keep your current installs and see if the problem is fixed. Version 24 is a new project file version, so be aware that you CANNOT open a PR 24 file in PR 23.

Stan

Edited to correct mistatement. You cannot open a PR 24.x file in PR 23. I said it correctly in the later post.

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Gvozdeni32919578zuha

Participant

Thank you for the fast resposne,

When I want to transcribe some audio into captions, I click onto the "transcribe" or "captions" and so, and it just stops at 25% of applying it. I don't know what to do and how to un-glitch it so that it can be upgraded to captions.

Is Premiere Pro 2024 looking the same like 23, are the workspaces look-a-liking. Is it good to upgrade it to 24, I've been used to work in 23 but I can upgrade it.

But please if you know how to help about transcribing glitch I would be pleasured.

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Kevin30974869d2hj

Participant

I have the exact same issue

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Stan Jones

Community Expert

If you are using PR version 22.1 or earlier, see this post:

https://community.adobe.com/t5/premiere-pro-bugs/closed-caption-transcribe-sequence-error-1597177841/idc-p/13764057#M7770

Stan

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Alexander_DVA

Adobe Employee

I have Adobe Premier Pro v23.6 I believe this is the latest version, right?

Can you post the error you are seeing? are you also getting stuck on downloading the language pack?
Which language are you trying to transcribe from ? The english language pack should already be part of your application and not require a download unless you are using an enterprise installer.
Did you install Premiere Pro using the creative cloud desktop app?

Best regards,
Alexander

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HINNJUNN

Participant

same
another new feature that doesnt work

daily of adobe

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Alexander Riss

Adobe Employee

Thank you for reporting this issue.

In order to continue to use the transcription feature you have to update to a more recent version of premiere pro that supports running the process locally.

Best regards,

Alexander

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mpsalerno

Participant

I've had this issue for several months on my desktop and updating the software didn't help at all, nor did two multiple hour-long sessions with Adobe "Support". I sympathize with HINNJUNN--another feature that doesn't work.

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