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- Re: Premiere Pro CC 2018 crashes on start
- Re: Premiere Pro CC 2018 crashes on start
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Premiere Pro CC 2018 crashes on start
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/t5/premiere-pro-discussions/premiere-pro-cc-2018-crashes-on-start/td-p/11356743
Aug 12, 2020
Aug 12, 2020
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Hello,
My installation of Premiere Pro CC 2018 crashes every time I attempt to start it. This has happened since install - in other words, I have never been able to open Premiere Pro.
Laptop specs:
- CPU: AMD Ryzen 7 4800H with Radeon Graphics
- dGPU: AMD Radeon RX 5600M
- RAM: 16GB
- OS: Windows 10 Home, version 1909
The crash report has been appended below. From initial research, it appears that this issue is graphics-related, but I cannot find any more information beyond that. Does anyone know of a solution to this problem?
Regards.
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="Premiere Pro" applicationVersion="12.0.0" build="224">
<time year="2020" month="8" day="13" hour="11" minute="27" second="18"/>
<user guid="e5692dbc-17f5-43c7-9055-d14ddd301e21"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="18363" applicationlanguage="en-GB" userlanguage="en-GB" oslanguage="en-GB" ram="15737" machine="AMD Ryzen 7 4800H with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2895 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFC8297146C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC8297146C" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="1" address="0x00007FFC8297168E" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="2" address="0x00007FFC8296FBBB" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="3" address="0x00007FFC825DD74A" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="4" address="0x00007FFC825DBCB3" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="5" address="0x00007FFC8297B7E9" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="6" address="0x00007FFC8297AF6F" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="7" address="0x00007FFC8296B0A3" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="8" address="0x00007FFC825D84C0" symbolname="amd_comgr_symbol_lookup"/>
<stackStatement index="9" address="0x00007FFC825BB432" symbolname="unknown"/>
<stackStatement index="10" address="0x00007FFC825BE170" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFC825BE521" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFC825BAA00" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFC825C6A7D" symbolname="amd_comgr_do_action"/>
<stackStatement index="14" address="0x00007FFC881EA5B1" symbolname="clGetPipeInfo"/>
<stackStatement index="15" address="0x00007FFC881EA189" symbolname="clGetPipeInfo"/>
<stackStatement index="16" address="0x00007FFC881E860D" symbolname="clGetPipeInfo"/>
<stackStatement index="17" address="0x00007FFC881E6F2C" symbolname="clGetPipeInfo"/>
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<stackStatement index="19" address="0x00007FFC881C8992" symbolname="clGetPipeInfo"/>
<stackStatement index="20" address="0x00007FFC88269D22" symbolname="clGetPipeInfo"/>
<stackStatement index="21" address="0x00007FFC8828F71E" symbolname="clGetPipeInfo"/>
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<stackStatement index="24" address="0x00007FFC8826D0F9" symbolname="clGetPipeInfo"/>
<stackStatement index="25" address="0x00007FFC8826ADE4" symbolname="clGetPipeInfo"/>
<stackStatement index="26" address="0x00007FFC881CE107" symbolname="clGetPipeInfo"/>
<stackStatement index="27" address="0x00007FFC881BEC8A" symbolname="clGetPipeInfo"/>
<stackStatement index="28" address="0x00007FFC881DDC59" symbolname="clGetPipeInfo"/>
<stackStatement index="29" address="0x00007FFCCD3E7BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="30" address="0x00007FFCCEDECE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000024FAC358"/>
<register name="RBX" value="0x0000000021AC39F0"/>
<register name="RCX" value="0x0000000021B28340"/>
<register name="RDX" value="0xFFFFFFFFFF848180"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000003"/>
<register name="RSP" value="0x0000000024FAC040"/>
<register name="RBP" value="0x0000000024FAC140"/>
<register name="RIP" value="0x00007FFC8297146C"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
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