Premiere Pro CC 2018. The application was unable to start correctly (0xc0000005)

Report · Apr 05, 2018

Since i have updated the last version of Adobe Premiere Pro CC 2018 on my laptop last week, I'm no able to start anymore the application as the following notification window error pops-up:

THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000005). CLICK OK TO CLOSE THE APPLICATION

I am kindly asking help to solved this issue because I've been searching this issue on the web and you tube with no possible solution till now

I thank you in advance

Best regards

Logan

Report · May 07, 2018

This is NOT a correct answer! Still having problems! When is the bug fix supposed to be ready????

Report · May 07, 2018

How is this classed as answered. None of my Adobe products work after the last update. To solve it i have to use an older version or use software rendering!!!

This is no exaggeration but Adobe make the most bug ridden programs from any dev i know...great products made really really badly.

I used the cracked versions or YEARS without any problems, literally no crashing, no hanging, everything worked well...now since i signed up to the subscription service the software is almost unusable at times...WTF!!!

total crap service from a company this big...

Report · May 24, 2018

Today is 24 May 2018. This THREAD (not the issue, just this thread) was started Apr 5, 2018 2:06 PM.

No update. No bug fix. But two and soon THREE (3) full monthly billing cycles - aka months have passed.

Adobe (@Adobe) - not a lawyer here - not legal advice - but I feel like you are committing a fraud against me and others affected by this issue. We pay $600/year for a product that does not work as advertised. That you either negligently developed, and, or, tested, and, or, released to users with systems that meet the minimum advertised requirements. Not to mention our lost time either with work lost to crashes, trouble shooting, rollbacks, etc.

GET YOUR SENIOR TEAM IN HERE AND MAKE A SERIOUS STATEMENT ABOUT WHAT IS GOING ON AND DO IT NOW!

Report · May 27, 2018

Hi @all,

On DELL with dual Nvidia/Intel GC (true with other brands) it's possible to disable the [HIMO] bad Intel Graphic card in the BIOS.

1. Reboot

2. When display the logo press F2 to enter in BIOS

3. Deploying the "switchable video" section

4. Uncheck 'Video switchable'. Validate and restart

In Windows check if you only have Nvidia

6. Win-key + R and at prompt field type 'devmgmt.msc' and press enter. Deploying the video section

If you have only NVIDIA launch PPO, MC, AF. Works very well in CUBA mode

In this mode the PC have best display in all uses but the battery draining quicly

Thank Adobe 8:•)

Report · May 27, 2018

Well alright! This works. In my HP BIOS it's called "Hybrid Graphics". Disabled it. Had to reboot twice to get everything cleared up and then was prompted to reload latest Nvidia drivers for my card (Quadro K2100). Sent the test project and the media over to OneDrive and opened it on a Mac with no problems.

After Effects, Prelude and Media Encoder all updated and all seeing the Nvidia card and using CUDA acceleration.

I have no idea what the official fix will be or why or when but this is working. And I can't say thank you enough. This brings 3 machines at our joint back into the fold. THANK YOU.

Report · May 28, 2018

... just to complete my thread:

The Intel Graphic card never good to display 4K/UHD video. Just for word/spreadsheet/ie. On the productive PC's it's necessary to disable definitely the Intel GC. For the best way and best job.

Report · May 28, 2018

This worked for me too. I can now finally edit video with the latest Premiere Pro version on my windows 7 HP laptop.

Thanks

Report · May 28, 2018

It is beyond fantastic that you came up with and shared this workaround here. I've not tested it yet but clearly other users have and they say it works for them.

However, it is now nearly the 1st of June 2018 and this is a workaround, it does not absolve Adobe of their negligence both in inflicting this bug on its professional customer (user) base and, also very negligently, failing to support and resolve this matter in anything resembling a timely or professional manner.

Those of us affected deserve apologies and hefty refunds.

Report · May 28, 2018

I am also on a Lenovo laptop on a dock with dual monitors. Disabling the NVIDIA Quadro K1000M, disables the external dual monitors.

Is there a fix? I am frustrated with trying to reach support on this issue. I have been on hold for 45 mins... no one is answering and chat support is not helping either. Remote access given to support person rendered the answer that I need to contact the manufacturer of the graphic card for the fix. It appears from the thread here that this is an Adobe issue.

Any advice on a temporary fix that allows me to use the dual monitors and edit in premiere pro would be greatly appreciated.

Report · May 28, 2018

You guys are missing the fix here. Don't disable the Nvidia card. Go into the BIOS and disable the switching between Intel and Nvidia graphics.

Report · May 28, 2018

Thanks for clarifying. I am a newbie when it comes to the system. May I ask you for step by step on how to:

Go into BIOS
Disable the switching between Intel and Nvidia graphics

Much appreciated.

Amy

Report · May 28, 2018

Don't know what it's called in the Lenovo BIOS. Sorry.

On DELL with dual Nvidia/Intel GC (true with other brands) it's possible to disable the [HIMO] bad Intel Graphic card in the BIOS.

1. Reboot

2. When display the logo press F2 to enter in BIOS

3. Deploying the "switchable video" section

4. Uncheck 'Video switchable'. Validate and restart

In Windows check if you only have Nvidia

6. Win-key + R and at prompt field type 'devmgmt.msc' and press enter. Deploying the video section

If you have only NVIDIA launch PPO, MC, AF. Works very well in CUBA mode

In this mode the PC have best display in all uses but the battery draining quicly

Report · May 28, 2018

Thank you so much, neumannfx! This is amazing!

You ROCK!!

Amy

Report · May 28, 2018

Thank this guy. newv9320371

Report · Jun 22, 2018

Just solved this on my Lenovo W530 with a K1000 graphics card.

I changed the bios settings for display for the graphics driver from Optimus to Integrated.

For the Lenovo, press power button and press F12 to get into the boot screen, then Control-S to bring up the Bios settings. use the TAB key to get to the Application menu, then go to Setup, then Configuration, scroll down to Dislpay and press Enter, use the +/- keys to change the option to Integrated. Then press F10 to save changes and exit.

After doing this I was able to start Premier Pro without error.

I can not go back to a previous version because then my project won't open because it was saved with a previous version.

I just went back into my Systems folder and the NVidia card is gone... so I guess its the same as disabling it.

I guess the best solution is to not go into bios, but to disable the NVIdia card and in Control Panel/System and then re-enable it after Premier Starts....

Report · Jun 22, 2018

Well, you've not solved anything really. Disabling the Nvidia card has always been an option. Now you only have integrated graphics which are not powerful enough to do anything of substance in Premiere. If you read the thread you'll find instructions on how to disable the integrated graphics and NOT the Nvidia card. You did it backwards.

Report · Jun 23, 2018

For some reason my NVidia Control Panel does not have the option to disable the Integrated graphics... It only shows the option for enabling 3d vision.

At least with the disabling of the Nvidia card I can open my project as it was created in the latest version and would not open with previous version.

Not a very good response from Adobe...

Report · May 29, 2018

You can't disable the switching between Intel and NVIDIA cards when you have a hybrid; that option is simply not available in the BIOS.

When you manually disable the Intel card through device manager your screen will turn off because the Intel card is connected to your display and the NVIDIA card is connected to the Intel card. You can only manually disable the Intel card when you have an external display to your disposable.

Report · May 29, 2018

Not on this HP here. Device Manager only shows Nvidia card under Display

Adapters and everything works fine without an external monitor. It also

works fine WITH an external monitor. Currently running it with a 4k display

using Display Port.

On Tue, May 29, 2018 at 11:06 AM AcheHourCredo <forums_noreply@adobe.com>

Report · May 29, 2018

Hi @all,

As long as I can remember Adobe PPO has never perfect. But it's the best video editing software (far ahead AMC [IMHO] in large of features).

Abode not responsable to the bad conception produced by the computeur manufacturers. Why add two cards (one of which is bad) in same architecture? Only to have a sufficient battery level! On productive laptop? It's really stupid.

Disabling the poor/bad/pitiful graphic card is obligatory way on PC over $1'000. For performance; for restitute; on one or many screens. This is my opinion.

Thank alot.

Report · May 29, 2018

newv9320371 wrote
Abode not responsable to the bad conception produced by the computeur manufacturers.

I know you have added the best workaround (not a fix/solution) so far and are trying to be helpful, but respectfully, in the case of this acknowledged bug by Adobe, you are wrong.

You don't need to believe me, it is in writing elsewhere by an Adobe staffer in this thread: Adobe admits it is a "bug."

Adobe is 100% responsible for delivering a product that works in computer systems that meet their published minimum requirements. Full stop. As Adobe and its employees and shareholders collect our $600/year, they have an ethical and legal obligation to test each release on all systems that meet those requirements before distribution. In this case either they did not test, which is appalling, or did test, knew about the bug, but inflicted it on us anyway, and without notice or warning. Which is beyond unethical. I can't think of any alternative to those binary choices here.

Please, don't attempt to normalize Adobe's behavior or excuse the inexcusable. This is a company that reaped literally billions of dollars last year in profits. Look up their public financial reports. Billions - with a B. And they STILL can't be bothered to list this bug as a known issue on the page with that information for the latest release. < Face Palm > &

Report · May 29, 2018

Update: The workaround that I had to implement because my computer tech guy is away until the end of the week: They suggested that I reinstall the last version that worked.

Not happy but at least I can get some work done.

Report · May 29, 2018

In addition to Adobe not listing this as a known problem one of their solutions isn't actually possible.

Several times in this thread Adobe staff have advised to roll back to a previous version. They have neglected to advise every time that earlier versions of Premiere Pro have been removed from the Creative Cloud portal due to an entirely separate issue with Dolby Encoding.

Report · Jun 04, 2018

I disabled Nvidia for one of my developers and then she was able to use the newest version of Premiere. Since then she's had another Windows 7 update and is receiving the same error again. Has there been a fix? What should I do now?

Report · Jun 09, 2018

ADOBE I INSTALLED THE PREMIERE UPDATE AND HAVE THIS PROBLEM NOW WILL YOU FIX THIS BUG FINALLY?

Premiere Pro CC 2018. The application was unable to start correctly (0xc0000005)

1 Correct answer