Premiere Pro CC Audio Cuts Out

[EndlessParadox]

Okay,

So I've switched to the new Premiere Pro CC and now my audio drops out during playback. Doesn't matter if it's an aiff, mp3, whatever. I never had this problem with Premiere Pro CS6. All files are saved to an XServe Network on OS 10.8.4. I'll have to remain using Premiere CS6 for the time being.

Also, just tested this out. I had a TIFF sequence playing with this audio. It did NOT like that. I can play the audio by itself just fine. So it seems to be a problem with playing the video file WITH the audio.

[daxmacrog]

I can add my voice to the chorus. Audio dropouts are a chronic and debilitating disease in CC — and have been for a while now.

I’ve tried converting all compressed audio tracks to wav and aiff. I’ve tried setting audio to render along with video. In my current project, I only have one dialogue track, one VO track, and a music track. The video tracks have very few effects applied at this point in the project.

Audio dropouts sometimes occur within a few seconds of starting playback. In order to preview my timeline with audio, I have to export the project. It’s incredibly frustrating.

Although the dropouts can and do occur at any point in the timeline, I have noticed one pattern, which is that they ALWAYS occur if there are speed changes applied to the video.

I have the latest MacBook Pro with Thunderbolt drives. This was an issue on my previous desktop system as well. Premiere CC can play back video smoothly (well, only after rendering if it’s H.264, unfortunately), but it can't keep up with audio regardless of rendering. I have to start and stop playback constantly.

[Kevin-Monahan]

Hi Dax,

Dax Roggio wrote:

I can add my voice to the chorus. Audio dropouts are a chronic and debilitating disease in CC — and have been for a while now.

Can you tell us the precise version of Premiere Pro you are running? "CC" is not sufficient. There have been fixes in this regard in Premiere Pro CC 2014.1.

Thanks,
Kevin

[daxmacrog]

Hi Kevin. 2014.1.

I would reiterate that, in my case, there is a definite correlation between audio dropping out and clips with speed changes applied (although it occurs sometimes with normal speed clips as well). Generally, only one of the audio tracks drops out, although it's not always the same one.

What I find strange about this is that it happens even when all video files have been rendered. (I've tried various preview file formats including the default MPEG, but I usually use a flavor of ProRes for higher quality previewing.) You would think a rendered clip would play just like a normal clip without need for taxing calculations with regard to speed or other effects that might affect audio output.

[jgharding]

May help., may not, but over filling RAM often correlates with straight dropouts. Have a check if your RAM is filling up around when dropouts happen.

For example, applying Warp Stabilizer will cause audio dropout while is analyses, as this uses a lot of RAM.

[daxmacrog]

jgharding wrote:

May help., may not, but over filling RAM often correlates with straight dropouts. Have a check if your RAM is filling up around when dropouts happen.

For example, applying Warp Stabilizer will cause audio dropout while is analyses, as this uses a lot of RAM.

Thanks. I don’t think that’s the problem for me. There is very little memory pressure according to Activity Monitor. I have 11 GBs reserved for Premiere, etc. as set in the Premiere Preferences. The problem occurs even when I’m not running any other apps. Also, I never apply Warp Stabilizer until the very end of a project because it causes the project file size to bloat exponentially, which makes saving and auto-saving take too long…but that’s another topic….

[jgharding]

Yes I have 10GB for use by Premiere etc, but when I had it set higher the dropouts seemed more frequent, may be worth experimenting with this figure a little, though it sounds unlikely it's the cause.

Another option is audio drivers themselves. Though I'm a Windows user, I've experienced better performance with bespoke ASIO drivers designed for my audio interface than I have with standard Premiere WDM sound drivers.

Again this tends to be for audio buffer drop-outs under heavier CPU use, which isn't what you've described, but audio drivers may be worth a check off the list.

[Honey Badger]

In my current multi camera project, I did see some improvement in the frequency of audio dropouts, when I put all my audio files on an external SSD, connected with USB3. When connected with eSATA it is still better, but depends on which eSATA.

I put the project on a fully revved up new Mac Pro (the round one) last week, and everything just blasted through without a hiccup. No dropouts, no crashes, no freezes.

So I now believe that the complexities in PPro 2014.1 may just require the expenditure of another $6,000 or so to buy new hardware. I know Adobe is trying to provide us with a high performance application, but now it seems to have inevitably forced us into a costly hardware/software upgrade loop. Something that I cannot personally afford right now.

Love the program when it works, but not sure what to do at this point.

Peter

Horizon Pictures, Inc.

[Long T.]

In Activity Monitor, don't look at Memory Pressure. Instead, look at the File Cache as well as Memory Used vs Physical Memory. I noticed that every time I used to have audio dropout, the File Cache was always very high and available memory was very low. Since then, I installed an app called MemoryClean and set it to automatically clean the Memory every time and my audio dropout issue disappeared.

[daxmacrog]

I’ll keep an eye on that, but there’s plenty of overhead in terms of available RAM. If I understand File Cache correctly, that is memory that is actually still available but being temporarily cached to speed the startup of terminated apps that were using it previously. I’ll look into it though. Thanks.

[jgharding]

Also, it's common to experience slow down and drop-outs when using time stretched or reversed footage that's recorded in Long-GOP codec. This is because the footage is designed to play forwards at one speed, simply put!

Despite the fact it has a yellow render bar above it, it usually stutters. I use 3rd party plug-ins to force Premiere to render it.

[ActionCamStudio]

So i can say that Premiere CC 2014.1 is the worst version of this software ever,at least on my pc...

System specs:

Win7 64bit Professional

i7 980x

GTX680 4GB

24GB ram

Mobo Asus P6T Deluxe

Matrox Mxo2 mini with Max (the worst peace of hardware ever...)

Presonus Firebox soundcard

Two SSD Intel for editing and AE cache

I think that i can edit a full HD timeline with this specs...but it'n not true. No realtime even with green lines...i'm updating mxo2 drivers to latest version...but i don't think it will change anything...

So...audio dropouts...my timeline is like a war zone. Every two seconds i recieve a message: Audio dropouts...and red errors a go-go. This is a no way solution for pro, at least for me. Today i was editing with a client on my side a DaVinci conversion from BMPC4K ProRes 720p timeline...just a joke for my pc...well...not for Premiere. No realtime playback and audio dropouts every time. My client was bewildered. We can't see a 30 sec timeline rendered with green line without audio dropouts and embarrassing silences and long pause before the start of the timeline. Really,really,really frustrated about this way to work. Premiere seems a dinousaur in comparison to Avid or Edius. I've tried to uninstall mxo audio drivers, reinstall Firebox drivers, change the buffer size to a ridicoulous amount. Nothing changes this situation.

It's impossible to work in this way. I have dropouts with every audio i put in. Mp3,Wav,Aif,doesn't matters. I've lost my hopes about this bug...

Submitted a bug report anyway...if there are improvements to this issue in the latest release, i've seen no changes and worst general performance.

[Guest]

Ok. We just installed the newest drivers from BMD Monday. ZERO dropouts. ZERO sync issues. As I had stated before, i think this is related to how the software communicates with the io hardware.

new Aja drivers... Better but still having issues.

WE moved the BMD box to a lower spec iMac. ZERO issues. AJA Is a nightmare on that system.

[TVPRICH]

These problems are so ridiculous that there should be a Press Release about the Death of Premiere. Adobe's lack of public accountability and initiative at resolving these issues.  I feel so violated month after month while they take my money yet seemingly do nothing to truly address the customers of daily updates to assure us that something is being done, or at least stop charging us a monthly rate until Premiere is fixed.

Adobe should be held civilly liable for every month that they take all the customers moneys, while the product is defunct.

Are there any attorneys on this user board that may have better knowledge to this inquiry?

[ActionCamStudio]

I must agree with you TVPRICH. Kenjoec, i agree with you too, but what i think is that, if there are third party hardware that works with Adobe sw, the user is the beta tester of their trial and errors. Adobe have to work toghether with others brands to assure a fluid workflow for users that are paying a service. We can't recieve an answer like "it seems a Matrox problem" or "it seems an Aja problem"...who cares? For me it is an Adobe issue and must be resolved...but from 5.5 four or five years are gone, and nothing have changed.

Sorry for the bad english, but i can't stand anymore the "general performance improvements" in the update FAQ. I want to know which are these general performance improvents, because i'm seeing the worst performance ever on the latest CC versions (AE,Photoshop,Illustrator...)...

[daxmacrog]

For those who have tried Increasing the buffer size in the Audio Hardware preferences, this line from Adobe’s Help Docs would seem to indicate that buffer size has nothing to do with playback:

In the Audio Hardware pane of the Preferences dialog box, you specify the computer audio device and settings, including the ASIO settings (Windows only), or buffer size setting (Mac OS only) that Premiere Pro uses for recording audio.

I've tried maxing it out in any case and I still have frequent drop-outs on fully rendered and non-rendered footage.

[Morteza Fathollahi]

I also have same problem with PPro CC 2014.1 (last update) I try to increase buffer size and change audio hardware settings. but problem is still here...

[Kevin-Monahan]

Hi,

Sorry for this. Please file a bug report: http://adobe.ly so we can investigate.

Thanks,

Kevin

[Ian Nieuwenhuizen]

Hi Kevin. Thanks but can you send me the precise link to the bug reporting

section.

thanks Ian

On 24 November 2014 at 19:53, Kevin Monahan <forums_noreply@adobe.com>

[LindyHop1943]

Hi Kevin,

why the heck do we need to constantly fill bug reports on issues that are know already? We don't get paid for filing bug reports. If Adobe wants us to do their work, pay us! If you are not able to locate the bugs pay for the information you need to make proper software. Your software engineers don't work for free either. We pay a monthly fee for professional software and we can expect that at least basic functions work. Instead bugs are not fixed for months. The constant updates of CC make it worse: one function fixed another with bugs. OK, lets switch vendor, oohh, I forgot, i can't open my old files when I stop paying for software i can't use. After installing the newest update Audio plays randomly.

Even it is the wrong forum, but bytheway Photoshop CC 2014 crawls and reports on a big file that it is out of memory, even it shows 10GB of available memory. Openign the same file in PS 6 feels like driving a race car. What is wrong with Adobe?

CC = Crash constantly

Marcus

[Ian Nieuwenhuizen]

Hi all something that worked for me is changing the windows 7 theme aero to

basic, it made difference for me.

[Jacob Paul Cornish]

Having the same issue here. have been working on CC for a while and had no problems.. Now the audio wont play continuously even when the video does.. It sparatically mutes out. (every 5 secs) and goes mute for about 2 seconds. fix it adobe! Im just another number to add to the list concerning this issue.

[Kevin-Monahan]

Hi Jacob,

Please file a bug report: http://adobe.ly

We need more repeatable cases for potential solutions.

Thanks,

Kevin

[Jacob Paul Cornish]

ok. I found a temporary solution.. restart premiere and theres no problem.. Its when premiere is running more than 4 or so hours that it starts acting up.

[excited_Genie16B8]

The problem isn't tied to any length of operation.  It happens to me right off.

[Ian Nieuwenhuizen]

Having the same issue. Can't believe Adobe wont fix this.