Premiere Pro CC Audio Cuts Out

[EndlessParadox]

Okay,

So I've switched to the new Premiere Pro CC and now my audio drops out during playback. Doesn't matter if it's an aiff, mp3, whatever. I never had this problem with Premiere Pro CS6. All files are saved to an XServe Network on OS 10.8.4. I'll have to remain using Premiere CS6 for the time being.

Also, just tested this out. I had a TIFF sequence playing with this audio. It did NOT like that. I can play the audio by itself just fine. So it seems to be a problem with playing the video file WITH the audio.

[studio82tx]

I'm blown away that this software performs so badly on a "high end" system right out of the box. I am so bothered and frustrated that I can't hear audio playback, its such a let down. It's still doing it today. I am seriously thinking about switching to another system BECAUSE THIS SOFTWARE DOES NOT WORK AS ADVERTISED. Kevin Monahan is there any research being done, what other information can I submit?

[studio82tx]

31,000 people have viewed this topic, shouldn't that be any indication that resources should be allocated to fixing the problem?

[Lumi Tine]

aebmke

Yup that's exactly what I was having happen when my deadline hit and I'm trying to finish the edit with sand running out of the hour glass, it was less than ideal

[Lumi Tine]

Makes me think it's something to do with mixing .Wav's with H.264 footage because that looks exactly like what was happening to me. Soon as audio went from h.264 audio to .wav audio that's when it would cut out then it would cut out intermittently regardless of what was playing. And yeah, can't imagine my drives or cache or ram was the problem, I was reading from SanDisk ultra SSD's to Sandisk ultra SSD as cache drive with 32gb of ram on a dual quad-core xeon 2.5ghz system and it would happen even on a simple 1 clip of h.264 with 1 clip of .wav on the timeline.

[Lumi Tine]

I wouldn't be surprised if lots of people are experiencing this and not posting to the forums and instead just working around it since it's the kind of thing that doesn't make editing impossible just frustrating and since it's so intermittent and fixed temporarily by restarting premiere you can get by as is.

[Grizzly]

You might be on to something when you talk about mixing wav and h264. I was having tons of problems before.

But not anymore. I started using the same format of sequence for every project and I work on dozens of them every month. So basically, I create a new sequence independently from the visuals.

I use a "XDCAM EX 1080i60 (HQ) sequence. I keep the settings of the sequence throughout the edit. The only time I get audio dropouts now is when I use Premiere Pro and After Effects together by creating a new AE comp in Premiere or when exporting something to AE. Switching between AE and PP, sometimes I lose the audio in Premiere. But then its just a matter of either minimizing Premiere and AE and restoring Premiere. Usually that does the trick.

Now when it is time to export my sequence, I can choose any format I wish. Oh! and by the way, I work on a PC.

[ohanafilms]

I am floored that Adobe can't fix this. This thread alone is over a year old! This is not goof around software for noodlers. This is professional software for professionals with real deadlines. We all work long/late hours to complete edits and there is nothing worse than being derailed by some stupid glitch like this. We have top-of-the-line computers and hard drives and yet I can't hear my audio while editing? Seriously?

Cone on Adobe, get this figured out or lose our business. This is a MAJOR problem that needs to FINALLY be fixed.

[Radiogossen]

I thought It was some problems with my new computer but then I saw this thread!

I installed Premiere Pro CC a couple of months ago to get the latest and best version of Premiere Pro.

As many of you have already said before the audio Cuts out after a few seconds of playing the timeline. It doesnt matter where on the timeline I start but depending on how many tracks of audio and video it takes longer or shorter time Before the audio stop playing.

When I have two video tracks and two mono and one stereo audio track it takes about 8 seconds Before the audio starts disappearing and when I double the tracks the time is about 4 seconds.

The sequence is 720p 48000 and all sound clips are 48000 Hz.

The video is Panasonic P2 960x720 25p

My system:

Win 7 pro 64 SP1

HP Z230

Intel Xeon E3-1245 3.40 GHz

16GB RAM

System disk INTEL SSD 238GB

Data disk WD 2TB

Adobe Premiere Pro CC 7.2.2 (33)

I have tried all suggestions in this thread to solve the problem but nothing have helped. Next step is to buy a SSD disk for my data but who knows if that will work?

As it is right now I cant work and I have a deadline.........

One thing seems to work and that is decreasing the number of audio tracks. I have to do that first of all to get going.

Any tip of other video editing system for windows?

[Simon Guyomard]

Same problem here. Random cuts in the audio playback. Even with 1 video track and audio track with mp3. This is really wrong and annoying. Enough with troubleshooting. Do something please.

[Kevin-Monahan]

Hi Simon,

Sorry that happened. If you could, please file a bug report so that we can know more about your particular situation: http://adobe.ly/ReportBug

simon guyomard wrote:

Enough with troubleshooting. Do something please.

We are working on this issue, so any input is most welcome.

Thanks,
Kevin

[Radiogossen]

Well, I just got the new SSD-drive and installed it. I copied all data from my project and put it on the new drive, removed the old drive and labelled the new as the old.

What a difference in speed! All media loaded under one second. Then I played the sequence in different places and at all times there were no dropouts or other glitches. Lovely, now I can work again!

I think there is a timing problem in Premiere Pro. It seems to me if any media in the project is too late in the progress of playing it is shut off. Maybe it is because I have (had) a fast (SSD) system-disk and a slower data-disk? Shouldn't Premiere handle these things better?

Kevin (Adobe), any ideas?

[Kevin-Monahan]

Hi Radiogossen,

I'm really glad that a faster drive solved your issue.

Radiogossen wrote:

I think there is a timing problem in Premiere Pro. It seems to me if any media in the project is too late in the progress of playing it is shut off. Maybe it is because I have (had) a fast (SSD) system-disk and a slower data-disk? Shouldn't Premiere handle these things better?

Kevin (Adobe), any ideas?

I believe you are talking about problems with audio latency or under-run. It can be an issue on drives that are slower, are not optimized, are too fragmented, or are simply too full. As you found, a newer fast drive can really help issues like this. However, we are have found a case where audio is dropping out even with a higher performing system. We are looking for bug reports for those kinds of cases so we can deliver fixes in upcoming releases.

Thanks,
Kevin

[TVPRICH]

I too have been having this problem. Even with two new SSD media drives (raid 0). This problem seems to be progressively getting worse on my system. Unfortunately, some of my original media, which plays fine on it's own using Windows Media and that of which worked fine at first implementation into Premiere Pro CC, is now glitching even the video portions as well. I'm also losing some video playback (but have good audio on several clips.) Just a black screen. Even though they played fine in the beginning and still play fine on their own. Finally every time I open up Premiere Pro CC, I get Error that premiere is losing the placement of several clips too. Every next day I open the same project, Premiere looses more and more of my original clips locations. Soooo, this audio problem is only the tip of the iceberg as I see it. At this point I have not a usable editing program, especially with clients present. I can't believe that I'm paying for something that used to work, and now does not.  This is our livelihoods for God's sakes. Somebody at Adobe PLEASE DO SOMETHING!

System:

- Corei7-960(3.2Ghz),

- GigabyteGA-X58A-UD7, ,

- 16g1333ram,

- 1200wCorsairPowerSupply

- 1tb 'c'Drive,

- 1tb (500x2ssd-Raid0) MediaDrive.

- NVIDIA Quadra 4000

- AJA Kona LHi

[woofy222]

EDIT:

i did figure out a thing that helped to finish up one project that was a mess, no drops for 10 minutes (before that, every 4 seconds..)

I deleted all render files, and rendered again. It stopped dropping audio.

EDIT2:

Still problems, I even did a full format and windows + adobe software reinstall with only newest drivers.

i7-4820K

16gb

win7 sp1 64bit

gigabyte gtx760

Asus P9X79

with Realtek integrated audio

[Stephen Barrante]

After reading through lots of the posts, having the same audio dropout issues, and I think the scenario that matches many others is that I'm mixing H.264 / 48000 Hz footage, in the same sequence as off-camera .wav files recorded 44100 Hz 16-bit Stereo.

When I hit play, I get a blip of audio sometimes, and then it just drops out. I've tried increasing the buffer size, up to 2048 now... that doesn't appear to do much.

I'm using a nested sequence that was created when I synced the audio in PluralEyes.

Possible cause?

As such, I also think I may have narrowed down the "cause", at least I can say for certain that this doesn't appear to happen when playing back that source sequence, but when I go back to my main sequence where I'm slicing up the synced sequence, the audio begins to drop out more frequently.

I think Premiere may be having trouble reconciling the differences in the two audio files when outside of the source sequence. This ultimately causes both the audio from that nested sequence and the music track in the main sequence to drop out all together.

My 2 cents.

(Running 10.9.4 on a 2013 Mac Pro 3.5ghz, 32GB ram, Pr CC 2014)

[Mariano Puppo]

This problem wasn't fix yet, true?

It's happening a lot to me.

I feel it happens even more when I jump from different applications at the same time, you know PS, then AE, then ppro, back to AE then PPro and pum audio stops playing.

please Adobe fix this ! it's a major issue for editing.

[Porhoken]

Hi folks,

I hit the same problem, and hit it hard last night. Was mixing 5d Mark III Footage with WAV/Mp3 Audio in the timeline, audio dropouts killed me.

Today I might have found a fix, at least for me it's working, and at least for now.

Unfortunately, this is a Windows only attempt!

I remembered having issues with audio in some other software, mainly audio suites. I found this very usefull free ASIO driver ASIO4ALL - Universal ASIO Driver.

This piece of software is incredible and as for now, saved my day again.

Just install it, then reopen your Premiere, and go to audio devices tab and change the default adobe desktop audio to ASIO4all. You can then set the buffer that meets your needs best.

ASIO4all has a very short latency and a very small footprint, yet is very powerfull in getting the best out of your hardware.

No audio dropout since that. Fingers crossed.

Let me (and others) know if that worked for you.

Best,

Ken

Just for the knows:

CPU: I-5 2400 Quad Core @ 3.1 GHz

RAM: 8GB

HDD1: 64 GB SSD with Windows 7 Pro 64 Bit

HDD2: 1 TB WD Green

PPCC 2014 8.0.1

[Porhoken]

EDIT: Nope, just happened again.

[Laurermae]

I just encountered this issue, it was very random, although only started happening when I opened After effects at the same time. I found that closing Adobe After Effects fixed this issue for me.

[TeresaW]

I been "dealing" with this all day. Read Lauremae's fix and it did it for me. I've been flipping between AE & PP, and since I've closed AE, I've played my timeline 4 times flawlessly. Thank You!

EDIT:

I may have spoken too soon, I'm back editing the next day and it seems to be happening again. I even have After Effects closed before launching Premiere Pro

OSX 10.9.5

Premiere Pro 8.1.0

[elctr0]

it happened to my with mp4 clips. if you mean like this one

it is a an Adobe problem it even happened to media encoder. the clip is playable with any player app even I've tested it with other video production app & it works fine. so if you want to fix it temporary & fast without converting, get QuickTime pro to open the wanted clip then save the clip by QuickTime (save as) in another folder (don't change settings). in premiere pro just right click on the not working clip then choose (replace footage) with one you saved by QuickTime, voila!. if it doesn't work the clip might be broken or it need to be converted.

by the way I'm a windows 8.1 user

[jgharding]

The  MP4 glitch pictured above, where a small part of a clip audio appears, as a garbled mash of the whole clip, happens for me on a Windows 8.1 PC, CC2014.2 but not on Windows 7 SP1 machines.

[Pedro_Filizzola]

I have the same problem. It was working fine until I instal de Adobe Audition, after that the soun goes crazy (even uinstall/install everything)

[Stephane_Paradis]

The problem occur when I have a project that has many different clips... like if going from one clip to an toher is complicated for Premiere and the only way to keep the playback smooth is to drop audio momentary.

When I have shorter use of clips (like 1/2 seconds each) and going from one to the other... the problem is worst.

hen I use clips for a good 2 seconds... never have this bug !

I think it's a cache problem and that Premiere is just not bright enough to remember where the cache is and it takes too much time to find it and... drop the audio !

It's worst when it's clips that I didn't playback for a while - like if Premiere really forget where the heel he put that cache for that clip !

haha

that's such a pain !
I'm having this problem since a YEAR and still no fix for this bug... ssssseriously - that's odd !

[Honey Badger]

The audio dropout problem seems to have been improved (not eliminated) by a couple of things. I decided to put all the audio clips (this is a 7 camera multiclip concert, with some fairly long files) onto a seperate external SSD, with USB-3 connection, for faster access. And most of the video files are spread between two other non-solid state drives.

Then I physically removed the Aja Kona card from the computer (PPro will not talk to my LHe card anyway, unfortunately).

Now there are very very few audio dropouts.

However, the complete system crashing continues to be an enormous problem. Completely inconsistent behaviour, tried everything, no common thread.

A question: there is a little file called QT32 that seems to be very nasty. Not always able to find it, no idea what it does, or why it comes back after I seek and destroy it.

I am told that it can contribute to the crashing problem.

thanks for any input,

Peter