Premiere Pro (CC) has encountered an error. (Mac)

Report · Jul 07, 2013

Darn, this is bad. I'm having flashbacks to Pr CS6.0.0. I keep getting this error, which leads to a crash:

Premiere Pro has encountered an error.

[/siree64/releases/2013.02/PremierePro/

Messanine/Make/Mac/../../Src/Utilities.cpp-780]

Pr CC has been working pretty well on older CS6 projects and new projects started in CC.

For the record, I'm a professional Premiere Pro power user; not a novice.

This recurring problem happens when I just click on audio or video certain clips in a timeline. I exported this project from FCP7 via XML and into Pr CC. All the sync clips are double system; video from a Canon transcoded to ProRes; audio files are .WAV from a Zoom recorder.

{Sidebar: I have an ongoing project in CC I started in CS6 with Canon H264 video, and Zoom audio. I'm not having the same problems.}

I exported this problem project to XML from Pr CC, opened it in Pr CS6, and I don't get the crashes when clicking on clips.

This is a new issue with PrCC, and apparently projects imported via XML.

I did all the usual maintanence: Trashed prefs, previews and Media Cache. Ran Disk Warrior. Problem persists.

Workaround is, once I locate a clip that causes the crash, use In and Out around the clip to lift it, then replace manually. Slow going. LOTS of crashing. Every few minutes. Once the media is replaced, the crashing stops. So, this rules out corrupt media. Besides, I ran Digital Rebellion's Corrupt Clip Finder, and all media on this project passes as not corrupted. I save about every minute now, so as not to lose too much work.

Silver lining: Pr CC launches about ten times faster than Pr CS6, so getting back to work after a crash is faster.

If anybody has a clue on how to stop this, please chime in.

Report · Jul 29, 2013

Hi Pete,

Jesse has found and fixed the issue in a future release. Thanks for helping us track this down.

Cheers

Dave

Report · Aug 29, 2013

Same error happening when I link any audio to a .mov's DNxHD video layer in any new CC project file. Audio linked to a .mp4 video layer won't make Premiere crash.

Report · Oct 14, 2013

This report is from today. Hope it helps...

Process:	Adobe Premiere Pro CS6 [1273]
Path:	/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier:	com.adobe.AdobePremierePro
Version:	6.0.5 (6.0.5)
Code Type:	X86-64 (Native)

Parent Process: launchd [94]

User ID:

501

Date/Time:	2013-10-14 14:29:43.188 -0400
OS Version:	Mac OS X 10.8.5 (12F45)

Report Version: 10

Interval Since Last Report:	5550 sec
Crashes Since Last Report:	3

Per-App Interval Since Last Report: 4249 sec

Per-App Crashes Since Last Report: 3

Anonymous UUID:

4AE0603B-F3D9-9D8A-2183-3EC22CAAD3DA

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib		0x00007fff928b5212 __pthread_kill + 10
1 libsystem_c.dylib		0x00007fff972c1b24 pthread_kill + 90
2 libsystem_c.dylib		0x00007fff97305f61 abort + 143
3 com.adobe.premiere.frontend	0x000000010c77e291 UnixInterruptSignal(int) + 49
4 libsystem_c.dylib		0x00007fff972ae90a _sigtramp + 26
5 libsystem_kernel.dylib		0x00007fff928b5212 __pthread_kill + 10
6 libsystem_c.dylib		0x00007fff972c1b24 pthread_kill + 90
7 libsystem_c.dylib		0x00007fff97305f61 abort + 143
8 libc++abi.dylib		0x00007fff8d1159eb abort_message + 257
9 libc++abi.dylib		0x00007fff8d11339a default_terminate() + 28
10 libobjc.A.dylib		0x00007fff8e2c7873 _objc_terminate() + 91
11 libc++.1.dylib		0x00007fff971468fe std::terminate() + 20
12 libobjc.A.dylib		0x00007fff8e2c75de objc_terminate + 9
13 libdispatch.dylib		0x00007fff90fc70ca _dispatch_client_callout + 28
14 libdispatch.dylib		0x00007fff90fcb96f _dispatch_after_timer_callback + 22
15 libdispatch.dylib		0x00007fff90fc70b6 _dispatch_client_callout + 8
16 libdispatch.dylib		0x00007fff90fc929b _dispatch_source_invoke + 691
17 libdispatch.dylib		0x00007fff90fc8305 _dispatch_queue_invoke + 72
18 libdispatch.dylib		0x00007fff90fcc091 _dispatch_main_queue_callback_4CF + 220
19 com.apple.CoreFoundation		0x00007fff93f04b4c __CFRunLoopRun + 1644
20 com.apple.CoreFoundation		0x00007fff93f040e2 CFRunLoopRunSpecific + 290
21 com.apple.HIToolbox		0x00007fff9341aeb4 RunCurrentEventLoopInMode + 209
22 com.apple.HIToolbox		0x00007fff9341ac52 ReceiveNextEventCommon + 356
23 com.apple.HIToolbox		0x00007fff9341aae3 BlockUntilNextEventMatchingListInMode + 62
24 com.apple.AppKit		0x00007fff98664533 _DPSNextEvent + 685
25 com.apple.AppKit		0x00007fff98663df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
26 com.apple.AppKit		0x00007fff989b81ba NSCoreDragBlockingProc + 101
27 com.apple.HIServices		0x00007fff937af852 SampleMouseAndKeyboard + 102
28 com.apple.HIServices		0x00007fff937af56c DragInApplication + 50
29 com.apple.HIServices		0x00007fff937aec69 CoreDragStartDragging + 519
30 com.apple.AppKit		0x00007fff989b6120 -[NSCoreDragManager _dragUntilMouseUp:accepted:] + 881
31 com.apple.AppKit		0x00007fff989b744a -[NSCoreDragManager dragImage:fromWindow:at:offset:event:pasteboard:source:slideBack:] + 1455
32 com.apple.AppKit		0x00007fff98c66fd0 -[NSWindow(NSDrag) dragImage:at:offset:event:pasteboard:source:slideBack:] + 133
33 com.adobe.dvaui.framework		0x000000010349ba5a -[DVAMacPanelWindow dragImage:at:offset:event:pasteboard:source:slideBack:] + 58
34 com.adobe.dvaui.framework		0x00000001033c9d5d dvaui::datatransfer::OS_SendData::DoDragAndDrop(int, int*) + 407
35 com.adobe.UIFramework.framework	0x0000000103c29941 UIF::DataSource::DoDragAndDrop(int const&, int*, boost::intrusive_ptr<dvaui::drawbot::ImageInterface>) + 687
36 com.adobe.HandlerProject.framework	0x00000001094b5613 HandlerProject::ProjectIconView::HandleDragSelection(UIF::DataSource&) + 1585
37 com.adobe.HandlerProject.framework	0x00000001094b4fdd non-virtual thunk to HandlerProject::ProjectIconView::HandleDragSelection(UIF::DataSource&) + 13
38 com.adobe.HandlerProject.framework	0x00000001094c28d4 UIF::IconView<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem> >::DragSelection() + 56
39 com.adobe.HandlerProject.framework	0x00000001094c5219 UIF::IconView<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem> >::MouseMoveSelf(ASL::ParamPoint<int> const&, UIF::KeyModifiers const&) + 121
40 com.adobe.UIFramework.framework	0x0000000103cbdc45 UIF::SubViewMouseCaptureImpl::DoMouseEvent(dvaui::ui::MouseEvent const&) + 273
41 com.adobe.dvaui.framework		0x000000010343d00d dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 425
42 com.adobe.dvaui.framework		0x000000010343d28c dvaui::ui::UI_Node::UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool) + 118
43 com.adobe.dvaui.framework		0x000000010343d33f dvaui::ui::UI_Node::UI_DispatchMouseEvent(dvaui::ui::MouseEvent const&, bool) + 63
44 com.adobe.dvaui.framework		0x00000001034a4c12 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 702
45 com.adobe.dvaui.framework		0x00000001034a2ad0 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 286
46 com.adobe.dvaui.framework		0x00000001034927e6 dvaui::ui::OS_View::UI_DispatchPlatformMouseDragEvent(dvaui::ui::OS_Event const&) + 20
47 com.adobe.dvaui.framework		0x00000001034a199d dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 223
48 com.adobe.dvaui.framework		0x00000001034a3008 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 28
49 com.adobe.dvaui.framework		0x000000010349fae7 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
50 com.adobe.dvacore.framework	0x000000010018ba0e int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>, void) + 28
51 com.adobe.premiere.frontend	0x000000010c743735 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 57
52 com.adobe.dvacore.framework	0x000000010018b900 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 112
53 com.adobe.dvacore.framework	0x000000010018de3d void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 125
54 com.adobe.dvaui.framework		0x00000001034985cf -[DVAMacContainerView mouseDragged:] + 127
55 com.apple.AppKit		0x00007fff98749b81 -[NSWindow sendEvent:] + 8504
56 com.apple.AppKit		0x00007fff98745644 -[NSApplication sendEvent:] + 5761
57 com.adobe.dvaui.framework		0x0000000103492bd6 -[DVAMacApplication sendEvent:] + 630
58 com.adobe.premiere.frontend	0x000000010c77c530 -[PremiereCocoaMacApplication sendEvent:] + 304
59 com.apple.AppKit		0x00007fff9865b21a -[NSApplication run] + 636
60 com.adobe.premiere.frontend	0x000000010c77d794 FE::MacApplication::RunSelf() + 44
61 com.adobe.premiere.frontend	0x000000010c727dff FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 5681
62 com.adobe.premiere.frontend	0x000000010c77ed0c AppMain + 380
63 com.adobe.premiere.startup		0x000000010c8ef1d7 Run + 247
64 com.adobe.AdobePremierePro		0x00000001000038b7 main + 647
65 com.adobe.AdobePremierePro		0x000000010000361c start + 52

Report · Jul 10, 2013

Jim Curtis wrote:
Darn, this is bad. I'm having flashbacks to Pr CS6.0.0. I keep getting this error, which leads to a crash:
Premiere Pro has encountered an error.
[/siree64/releases/2013.02/PremierePro/
Messanine/Make/Mac/../../Src/Utilities.cpp-780]

I checked the code, that function is trying to get the framerate (specifically the audio sample rate) from an Audio Clip that doesn't actually exist.

Since you said this is from an FCP XML, it means that somewhere in the translation of the FCP XML to our own Project XML, something is going wrong and there aren't enough seatbelts to detect the error and so your project is in a bad state. Sometimes resaving the project can fix itself (I've seen that in some scenarios). Reading your workaround with the lift workflow, you may want to offline all clips and then perhaps relink the media.

Report · Oct 14, 2013

I'm seeing there have been a few staff replies. Any link to a solution?

Report · Oct 14, 2013

We have not released an update since Jesse and Dave chimed in above. A significant update is close to being released. This blog discusses most of the new features (but not bug fixes like the one at issue here): http://blogs.adobe.com/premierepro/2013/09/adobe-premiere-pro-cc-october-2013-release.html

Report · Sep 05, 2017

[/PPro11.1.2/releases/2017.03/shared/adobe/MediaCore/MediaFoundation/Src/Keyframe/BezierCore.cpp-61]

ARGH

[/PPro11.1.2/releases/2017.03/shared/adobe/MediaCore/MediaFoundation/Src/Keyframe/BezierCore.cpp-61]

Any recent fixes for this issue?

Adobe Community

Premiere Pro (CC) has encountered an error. (Mac)

1 Correct answer