Premiere Pro cc2018 won't start anymore after latest update

[1cameras41775950]

I already had cc2018 and I just did the latest update. After the update was installed I tried to open a project, but Premiere won't start anymore...

Already tried to uninstall and reinstall Premiere, but without any success. I still can't open Premiere. HELP!

Every time I try to open Premiere the start screen pops up for a second and then everything closes...

This is happening all the time. Is anyone else having this problem after the update? What can it be?

Everything was working fine this morning, before the update... How can I fix this?

I'm working on a Mac Pro (late 2013),  3,5 GHz 6-Core Intel Xeon E5, 32 GB 1866 MHz DDR3

running macOS Sierra version 10.12.6

[Vidya Sagar]

Hi 1cameras41775950,

Sorry for the trouble. Please reset the permissions & try again. Here are the steps: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

If the issue persists, login to a different Administrator account in OS & try launching.

Thanks,

Vidya

[1cameras41775950]

Resetting the permissions didn't help.

Premiere did launch, logged in with a different administrator account, but that's not really fixing the problem...

It still doesn't launch while logged in with the account we're supposed to work with. 

[Vidya Sagar]

Hi 1cameras41775950,

Just for a test, install the previous version of Premiere Pro(12.0.1) & try launching.

Thanks,

Vidya

[1cameras41775950]

Yes, I did that so I could continue working on the project.

The previous version (12.01) is just working fine.

[michaelr93035469]

Going back to version 12.0.1 worked for me. The trouble is in the update. Same with Media Encoder.

Running

Mac Pro,  3,5 GHz 6-Core Intel Xeon E5, 32GB 1866 MHz DDR3

MacOS Sierra version 10.12.6

[1cameras41775950]

Oh yes, I see now that I have the same problem with Media Encoder as well!

[alejandrob52547169]

Hi Vidya.

My system:

Computer MacPro 5.1

Os 10.11.6

Ram 32GB

Gpu NVIDIA Quadro K5000 driver (346.03.15f06) cuda driver (8.0.90)

Like 1cameras i've open new user session in my computer and the application launch perfectly. But from my user that i use to work doesn't.

Just unistall the new version 12.1 and install previus version 12.01 and everything works perfect.

So, we have a problem whit the new one, don't you?

[jcowie33]

I had to install previous version, it works now. Im on a MAC.

[rodneyd60925994]

How do you reinstall 12.01? I have the same issue updating o 12.1. Please advise. Thanks.

[lukaszt63711840]

Hi all, I have the same issues,

how do I obtain an older version of premiere pro?

thanks,

Lukasz

[Carlos Ziade]

go to creative cloud app, go to apps, then premiere pro, click on the drop down arrow

next to open, click on manage then older versions. Install the version you want.

[Kevin-Monahan]

Hi,

Sorry for the frustration.

Resetting the permissions didn't help.

Make sure to apply R/W permissions to all enclosed folders, not just the folders at the surface. Do this to every folder Adobe has access to. This is a troubleshooting step I perform with each major update or either macOS or Premiere Pro and my system always performs as expected.

Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...

Resolve issues caused by changing the permissions of items in your home folder - Apple Support

I'm convinced that bad permissions are the major source of issues with a Premiere Pro installation on macOS. So run this routine with each update of macOS or Premiere Pro.

Premiere did launch, logged in with a different administrator account, but that's not really fixing the problem...

It still doesn't launch while logged in with the account we're supposed to work with. 

Your user account might be corrupt. See if you can repair the account: How to rebuild a user account in OS X - CNET

Report back after checking permissions and rebuilding your user account.

Thanks,
Kevin

[trevorb48302510]

Reset all permissions and still no love.  Not going to do a new user account as I find this rarely, if ever, is the issue.  Same issue with Media Encoder with the same message as above. Tried with a reset prefs and plugin cache during Premiere startup as well.

It's definitely a Mac problem as the update worked without problem on my Win7 machine.

MacPro 4,1

OS 10.11.6

You can re-install last version with the CC App. Pull down the little chevron beside "Open" and select "Other Versions".

[calvins87431215]

Had similar issues on our iMac, premiere import (dynamic link) won't work in AE (AE update seem to work fine). Premiere won't even open after update. Tried the permission suggestion but did not work. Downgraded Premiere back to 12.01 and everything's working.

Highly advise against updating Premiere until Adobe address this problem.

[krysb36592555]

This didn't work for me. I have changed all folders to R/W and hasn't changed anything. The startup screen pops up to launch but didn't load or anything, then a "crash report" pops up and closes the startup screen. Please help I have videos that need to be done ASAP!

OS Windows 7 home premium

[bill_snodgrass]

I have the same problem. I set the folder permissions to read-write, but that did not fix the issue.

[Vinay Dwivedi]

Hi William,

Have you tried the steps mentioned in below KB document?

Application crashes during launch on mac OS

//Vinay

[bill_snodgrass]

I have uninstalled, reinstalled, quit, restarted etc numerous times.

I deleted the folders as recommended, then deleted the whole premiere folder.

It still does not work.

[mdrager]

Permission are all set correctly

[godfather01955]

There is NO preferences folder in the windows link you describe!!!!!

[alejandrob52547169]

I have exactly the same problem.

Premiere doesn't work anymore.

[Vidya Sagar]

Hi alejandrob52547169,

Are you on Windows or Mac? What are the system specifications(OS version, RAM, GPU, GPU driver number)?

Thanks,

Vidya

[AltonChristensen]

Same here, alas I was looking forward to some of the new features. A downgrade worked.

iMac 12,2

OSX 10.12.6

32GB RAM

[jarvis_ballistic]

Same problem. I guess i'm downgrading.