Premiere Pro crashes when cutting a speech-enhanced audio clip

[khkannisto]

The programs crashes (freezes and has to be quit through task manager) when I cut an audio-enhanced clip, whether the audio clip is linked to a video clip or not.

1. Enhance a clip with Essential sound enhance (dialoque)

2. Cut the audio clip with the scissors tool

3. Freeze

I have Supertone Clear installed but not in use in any of these cases. 

Premiere Pro 2024, Windows 11 Home (23H2), 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz, 16GB RAM

[khkannisto]

It is definitely due to the enhance effect: Premiere does not freeze if I turn off enhance before cutting and then turn it back on after.

[Harold Silva]

Hola buenos días, yo creo que deberías eliminar tu cache de medios, quizás haya algo allí que esté generando el error. luego reinicia el programa; espero te sirva de ayuda.
Me pasó algo similar hace algún tiempo.

Saludos cordiales

[david.parke]

My theory is this is an intel mac issue. I have never been able to recreate this issue on an M series mac.

[Kevin-Monahan]

You're right, @david.parke, that is an issue that is now fixed in macOS 15. The OP, however, is a PC user.

Cheers,
Kevin

[Warren Heaton]

Assuming you're happy with the results of the Enhance Audio, right-click the enhanced audio in the Timeline and choose Render and Replace.  This writes a WAV file to disc.  The resulting file will have " Audio Extracted" appended to the filename.

If you've run Transcribe on the original audio, you'll have to run that again.

If needed, you can right-click again and choose Restore Unrendered later.

[Kevin-Monahan]

Hello @david.parke,

It is primarily a macOS-based problem, yes, see: https://community.adobe.com/t5/premiere-pro-bugs/known-issue-crash-w-enhance-speech-on-macs-with-amd...

PC users might be experiencing a similar bug, so let's leave this bug open for those folks. I apologize for this problem.

Thanks,
Kevin

[Kevin-Monahan]

Thanks for providing his information, @khkannisto. Please provide any further details if you have time. For example, what media are you using? See, How do I write a bug report?

I hope the team will engage with this report shortly. Sorry for the delay.

Thanks,
Kevin

[Kevin-Monahan]

Hi @khkannisto,

We have not heard back from you yet. Are you still seeing this issue? I'll move this report to the "Discussions" forum for further troubleshooting while we await your response.

Thanks,
Kevin

[Kevin-Monahan]

Are you still having this issue, @khkannisto?

Thanks,
Kevin