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Since updating Premiere Pro I have experienced pervasive glitching and full CPU crash. I have cleared media cache but the issue remains. I see others have had similar issues as recently as last month. Has anyone found a fix?
Change the GPU acceleration Mercury Playback Engine to another one in menu File / Project Settings / General... Try with another that you don't have current set.
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If you have Mac High Sierra means that you haven't got a new Mac, you have to tell us detailed tech specs to try to understand in a global way the issue.
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Sorry about that. Its my first time posting so please forgive my Noobness.
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor 2.5 GHz Intel Core i7
Memory 16Gb 1600mhz ddr3
Im running Premier Pro version 14.0.0
I have cleared the Media Cache and reset plugins and preferences.
Everything seems normal until I go to drop footage into the timeline. Then I get the "pinwheel of death" which actually stops spining after a second and the entire machine freezes and I am unable to do anything (even pull up task manager, let alone force quit) until I hard reset the laptop.
Thank you for responding so quickly. Id happily provide any other info I might be missing.
Thanks!
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Change the GPU acceleration Mercury Playback Engine to another one in menu File / Project Settings / General... Try with another that you don't have current set.
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This seems to have helped!
Thank you so much!!
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You're welcome!