Participating Frequently

Question

Premiere Pro Crashing

Forum|Forum|4 years ago
August 31, 2021
2 replies
1678 views

Hi all,

I've been having issues with Premiere recently. It keeps crashing whenever I hover or drag certain clips. There's no "not responding" heads up or anything like that, the whole app just crashes. Even when I don't hover over those clips, it crashes whenever I try to export it, but it doesn't crash when I remove the clip from the timeline and export. Does this happen to anyone else, and if so, is there a remedy? I feel like I've tried everything but nothing seems to work. I use a Windows 10, with an up-to-date RTX 2070 Nividia graphics card.

This topic has been closed for replies.

Peru Bob

Community Expert

Which graphics driver number?

Is it a Studio Driver, not a Game Driver?

D

defaulthquac24ost47Author

Participating Frequently

Hi! Thank you for your reply. I've attached a picture. I had a game driver installed but just downloaded the studio driver. Would it greatly impact performance? I play games as well and have not had an issue editing 4K files and gaming this whole time.

Peru Bob

Community Expert

Premiere Pro is known to have issues with some Game Drivers.

RRKing

Inspiring

We'll need more than that to help you. I have had it where PPro will just vanish disapear leaving no signs of a crash of any sort and it ended up being high resolution PNG files of 300 pixels per inch. I've had what you are talking about when i was using a custom workspace using badly formated h264 files and so forth. Without knowing your CODEC or your workflow and what your timeline has i would start by restarting PPro and before opening a project simply delete ALL media cache not just unused and load your project.

But again without knowing your workflow, system setup codec etc its hard to pinpoint.

D

defaulthquac24ost47Author

Participating Frequently

Hey! Thank you for this. Your reply alone gives me hope that this problem can be solved. With regards to workflow, what would be the best way for me to explain it? I do use some Magic Bullet Suite plugins but I've already updated them and it never used to be a problem.

My computer hardware specs are as follows:

CPU: Intel Core i7-9750H
Graphics Card: NVIDIA GeForce RTX 2070 8GB GDDR6
RAM: 32GB DDR4 2666MHz

1TB Samsung 970 Evo Plus NVMe M.2 SSD
1TB 7200RPM HGST HDD
Windows 10 Home 64 Bit

I've tried deleting media cache but the same problem still arises.

Kartika Rawat

Community Manager

Thanks for the details. What's the source of the media files? Do you get crash reports? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

Let us know how it goes.

Kartika

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