Premiere pro export keeps cutting

[Maxime5C46]

Hello everyone,

I am trying to export a video I made in Premiere Pro, however, when I try to play the video once exported, it keeps "cutting", every time at the same moment, no matter what video player I use (I even put it on my iPhone, I get the same problem).

When I am working on the video in Premiere Pro, I don't have any problem playing the video...

I tried many different format, framerates, tried to change hardware encoding to software encoding, nothing seems to be working.

You can see in the videos attached what I mean by "cutting". I've also attached the playback in Premiere Pro.

Thank you in advance for your help!

[Maxime5C46]

Here are Youtube links for the videos:

Export: https://www.youtube.com/watch?v=idU86Ccf-z4

Premiere Pro Playback: https://www.youtube.com/watch?v=g9WVesW22iQ

As you can see, two videos work just fine in the export, however they have the exact same effect on them and the source is in the exact same format as the others, I don't understand why these work fine...

[Ann Bens]

Post comp specs. Your machine might not be able to handle the drone footage also,

If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

Converting videos with Handbrake - YouTube

[Maxime5C46]

Hello Ann,

Thank you for your answer.

I know my machine is able to handle the drone footage without any problem, I can play the videos in video players and in Premiere Pro without any problem. Furthermore, I was able to do some video editing of my drone footages on previous versions of Premiere Pro.

Here is my config:

16Gb RAM

Intel i7-9700 3.00GHz

Nvidia GeForce RTX 2060

As I said, I never had any problems previously working with drone footages and I already worked on some that are in this video. I also checked the framerate and it is a constant framerate.

Do you have any other idea by any chance?

[Ann Bens]

How did you check the framerate?

Might want to consider a proxy workflow.

[Maxime5C46]

I checked the framerate with ffmpeg.

I'll have a look at the proxy workflow one I have the time, thanks a lot for your help!

[Richard van den Boogaard]

Please share your sequence settings and export dialog settings.

[Maxime5C46]

Please find below sequence settings and export dialog settings.

[MyerPj · Accepted solution]

Maybe try an export at 29.97 fps?

[Maxime5C46]

That worked, I don't know why I didn't think about trying that... The only thing is that I usuallly prefer to have 60fps (or 59.94) so now I need to look into that and understand why. I tried to reinstall the Nvidia drivers, update Premiere Pro and restart my computer, it didn't change anything.

Anyway, I still have a solution, thank you very much for that!

[MyerPj]

You can use the free MediaInfo program to get info on your clips (both a typical clip and the exported clip). Get the program from the link below and using the 'Tree' view post a screenshot of your clips info: https://mediaarea.net/en/MediaInfo/Download

[Tina_Irvine]

This is an old post, but I've just come across this problem when exporting from Premier Pro (and Photoshop) where both my video and audio cut off. For anyone running into this issue and exporting to a server, try exporting to your desktop instead. This solved the issue for me.

[Christian.Z]

where are you exporting to? maybe its a drive issue?

[Tina_Irvine]

Hi @Christian.Z! I was exporting to NAS. I'm not sure why it does this with video formats, but it's happened the odd time. I wanted to throw this trouble-shooting tip out here in case anyone else runs into a similar situation 🙂