Premiere Pro Freezes and Crashes When Alt Tabbing

[NotThatNormal]

I'm currently using the latest version of Premiere Pro as of now. Been having an issue for a few months already in which whenever I alt tab, it usually ends up freezing my pc, making my monitor go black for a few seconds, and then either crashing my Premiere or making the program monitor go black when I tab back in making me need to restart my Premiere. 

My pc specs are

graphics card- 2080ti

cpu- Ryzen 9 3950x

ram- 64 gb of 3600 mhz ram

and I store all of my footage/assets/projects in a SSD

not sure why my premiere is acting up like this but hopefully adobe ends up fixing this sometime.

[NotThatNormal]

Gomna revert to try this out since I've been trying to find a fix for so long since this post and nothing worked. 

[Dennis255255717420]

Been working on something all day and not a single crash. If you are using Premier just check what the latest 2021 Version is.

[biboxay]

Same here. Reading people's hardware specs I'm thinking this could be a bug related to the AMD chip (especially 3xxx series chip) & Corsair RAM (I'm rocking a 3900X & 64GB of 3200MHz Corsair Dominant DDR4 here). One thing I noticed is if you turn off your RAM DOCP (this is what AMD call their XMP RAM profile), Premiere Pro will behave absolutely smooth without a hiccup. Then of course you paid for a 3200Mhz kit to only use the default stock RAM speed 

(either 800MHz or 1600MHz I don't remember at the moment) 

[R Neil Haugen]

I'm running a 3960X Ryzen with 128GB of RAM, though I don't recall the brand. Was spendy fast stuff though ... sheepers ... anyway, it's running fine on my desktop. I'll have to check the brand probably tomorrow at this point.

Neil

[JesseJoeyJames]

sharp discovery, I am running 5900x however with Corsair Ram 3200 MHZ 32 GB vengeance.

[JesseJoeyJames]

Oh and updated to version 23 of Premiere, problem still exists.

[JAMES235185055e3r]

I don't want to speak too soon, but I updated my AMD Chipset drivers yesterday and the issue seems (again, I say this hesitantly as I haven't tested thoroughly yet) to have gone away for me. This issue is definitely related to AMD and, I suspect, memory timing issues with 3200MHz ram.

[biboxay]

So more and more people with Ryzen system had confirmed this. I think we're gonna need a bigger pool. Anyone having the same problem with the new Ryzen 7000 series? I doubt that'll be the case cus they moved to DDR5.

Anyway, in my case the crash is always 100% registered as a GPU driver crash. Tried both DDU and reinstall driver using fresh option (via Nvidia Geforce now). Problem still exist. I updated my whole creative cloud app to the 2023 version and no crash so far (less than 7 days). I'll keep this updated.

Btw can you tell us which chipset deiver version are you currently on?

[JAMES235185055e3r]

Just whatever the latest chipset driver that was available from amd.com as of yesterday. The .exe I downloaded ends in 4.11.15.342

This seems to be a very nuanced issue. It previously only occurs for me when I had SLi enabled in the NVidia control panel. However, I now have it enabled and have not had any screen freezes when alt-tabbing out of After Effects, since updating my chipset drivers.

[biboxay]

You probably got a different crash behavior than I do.

In my case (pun intended), every single RGB light is froozen in time & my monitor went black. After some times up to around 1 minute, everything goes back to normal often with a crash report my GPU driver has failed. I can continue to playback my AE or PP project but the preview windows would be in grey (audio & other functions are normal).

At this point I'm either have to restart my AE or PP (with more chance to crash like this again base on my observation) or restart my whole PC and resune working (with less chance to crash).

I'm so far so good on the new 2023 version of both AE & PP so I think this could be a software issue.

[biboxay]

Well, I got crashed again today. Will try to update my chipset driver to 4.11.15.342 to see if it solves the issue.

This is annoying and this time it crashed during one of my important renders. I wish that we know what cause the issue exactly so that we can all avoid it instead of just troubleshooting ourselves bit by bit like this.

[biboxay]

Just an update for everyone who is still following this thread: The bsod is still happening despite me trying everything. Well, the only thing left is to build a new pc with new cpu and ddr5 :))

[MintCoyote]

I noticed that I haven't NVMe drivers for my SSD Samsung 970 Evo Plus. I've installed it today. Potentially it will resolve our problem, because another methods dont give results. If issue stay - I'll write about it here

[blackburn.49963592]

so, how is it going?

[MintCoyote]

it works pretty good. also I think that disabling accelereted GPU scheduling did all the work like here

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-freezes-and-crashes-when-alt-ta...

[Dennis255255717420]

Decided to give it a try after i gave up months ago and made another Trial Acc. Even though i upgraded my CPU, Ram and saving cache on a M.2 SSD it still crashes. Disabling Mercury Engine doesn't help. It also happens at random times and not always. Its also not just Alt-Tabbing. When i open Media Encoder via After Effects and it opens its window > crash. When i just click on something else to open on my Taskbar > crash.

It also crashes my whole GPU, not just After Effects. My screen turns black and i have to wait for my GPU driver to restart.

On top of that, it also regulary fails to render my work correctly. While everything works fine in After Effects and Media Encoder Preview, after some time it just starts not rendering some compositions/parts of the animation i made anymore.
For example: I have an animated figure with Head, Body, Arms and Legs. The animation looks fine when i render it directly in After Effects. It also looks fine when i preview it inside Media Encoder. But when i export and render it, like halfway trough, parts simply disappear and it continues to render the video without the Head, Arms and Legs for example and only renders the Body and ignores the other compositions. I'm kinda assuming that both issues are somewhat connected.

[Dennis255255717420]

/edit ignore the 2nd part, it was something else. Cant seem to edit the post.

[AlexCerrato · Accepted solution]

Hello, I come from the future, I found the definitive solution for this problem. Since version 14.4 in 2020 I have had this problem with all versions of Premiere onwards, I tried everything up to reinstall Windows and always the same thing happened... until I tried this: Disable Hardware Accelerated GPU Scheduling in Windows 10.

Now I can edit without Premiere freezing my whole system.

https://www.youtube.com/watch?v=0TdxZL4FQcI

[biboxay]

I second this. Definitely HAG is the problem. Been testing this theory for awhile and this is also my conclusion for this problem. Turn out it's Microsoft's fault 🙃.

[R Neil Haugen]

Interesting ... thanks for posting!

[MintCoyote]

I'll try it too on Windows 11

[MintCoyote]

it works for me on Windows 11. thank you

[blackburn.49963592]

thank u so much man! It is finaly fixed for me

[Firdaus5F91]

oh my , u save my life broo.  i almost sold my pc and blame ryzen.

🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰

[Profanity removed by moderator.]

[희백261643287t5a]

This is not a definitive solution😢