Premiere Pro Freezes and Crashes When Alt Tabbing

[NotThatNormal]

I'm currently using the latest version of Premiere Pro as of now. Been having an issue for a few months already in which whenever I alt tab, it usually ends up freezing my pc, making my monitor go black for a few seconds, and then either crashing my Premiere or making the program monitor go black when I tab back in making me need to restart my Premiere. 

My pc specs are

graphics card- 2080ti

cpu- Ryzen 9 3950x

ram- 64 gb of 3600 mhz ram

and I store all of my footage/assets/projects in a SSD

not sure why my premiere is acting up like this but hopefully adobe ends up fixing this sometime.

[nishu_kush]

Hi NotThatNormal,

Welcome to the Community and sorry for your issue.

Such issues are usually caused by an outdated or corrupt GPU driver. Try reinstalling the latest versions of it and see if it brings any change.

Let us know how it goes.

Thanks,

Nishu

[NotThatNormal]

tried this out and still no fix to the issue

[Peru Bob]

Make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[JameX]

same problem here, tried around 20 drivers, gaming / studio. nothing...

tried a new windows, same...

its probably a windows odd issue.

Lets hope Windows 11  fixes this since its a "new UI"

[F0X12]

Unfortunately Windows 11 did not fix this issue

[Digital Delirium]

Same problem.

cpu intel core i9 9900k

nvidia rtx 2080

win 11

[CJCARNAHAN]

I have the same issue.

Ryzen 9 5950x

RTX 3090

Win10. Seems to get worse when I  change worskspaces. I have 3x monitors, and one of the saved workspaces crashes every time it's opened. May have something to do with the workspaces. Will investigate and reply if I can get a stable Premiere. 

It's almost unusable at this point. Crashes every 30 seconds. 

[JAMES235185055e3r]

Same issue here. 5950x, 2x 3090, Windows 11. Just started happening today.

Adobe... any suggestions? I've tried deleting my preference folders, clearing cache, reinstalling drivers etc. etc. 

[CJCARNAHAN]

Howdy, see this other thread here. This really fixed a lot of my issues. Hope it helps:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-crashes-every-time-i-zoom-into-the-...

[JAMES235185055e3r]

Hey there, thanks so much for the response. I just took a look at the thread you linked to. Just be clear - when you said you installed new windows, do you mean you reinstalled Windows from scratch? Or just did an installation repair or something? Thanks again

[CJCARNAHAN]

Sorry, I installed the latest update to windows. Hope that helps.

--
Chase J. Carnahan

[Personal information removed by moderator.]

[MintCoyote]

Same problem after alt tabbing from After Effects

[Th_go]

I have the same problem, but using After Effects. The exact same symptoms, similar setup, couldn't find a solution so I keep shutting

it off and back on constantly

[adinnin999]

Do we know if a fix was discovered for this ?? lot of people saying same here, but not following up with a solution.

I also now have this problem.. AE 2022 version 22.5 - Nvidia RTX Quadro 6000.

As soon as I Alt - Tab out of After Effects.. computer crashes for about two minutes.. comes back to life.. but AE not working.. needs a restart.. I also get this error occasionally

cephtmlengine.exe - application error

Any help greatly appreciated

Alex

[adinnin999]

Just found this... I've tried it.. lets see what happens

https://community.adobe.com/t5/after-effects-discussions/after-effects-windows-11-gpu-freeze-or-hang...

[JesseJoeyJames]

Same problem. CPU 5900x GPU Radeon 6800 Ram Corsair vengeance 3200
My Thread: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-crashing-at-the-most-random-tim...

Just curious what files are you dealing with?

Me typically BRAW and MP4/H264codec

[NotThatNormal]

MP4 files are what I always have been using

[zachkami]

I am also having the exact same issue, ive reinstalled drivers countless times and im still having this damn issue. Has anyone found a fix yet?

[R Neil Haugen]

This could be a corrupted or simply not-properly-functioning driver, an issue with the OS installation/files, or ... a problem with the GPU itself.

I've known of several Resolve users with similar issues that swapped out GPUs with another similar one, and the issue stopped. So they sent their GPU back.

Then of course, the one guy who'd somehow decided to OC his RAM and perhaps even the GPU vRAM ... and when he returned that to 'normal' speed, all was fine.

The number of things that might be at issue here can be frustrating.

Neil

[Dennis255255717420]

I have the same problem. Reinstalled Windows. Nothing is overclocked. Drivers always up2date. Literally every single other program works perfectly fine. Tried different After Effects Version. Tried countless of different Windows Settings and whatever. When i look at google how many people seem to have this problem there must be something Adobe can do about it.

[R Neil Haugen]

Across the (literally) millions of daily users, there are some like you that are having issues with Alt-Tabbing to other apps. I haven't seen any consistency to lead one to guesstimate how/why this happens to that select few and not the others.

Which is the heart of the trouble here for helping you, sadly.

So just out of curiosity ... have you made any changes to your keyboard shortcuts in Windows?

Do you have a sound card installed, or a "gaming asisstant" application? (Many laptops come with such horrid apps ... )

Neil

[Dennis255255717420]

No, even checked if it happens on a complete clean Windows without any other programs than After Effects. However, i now went all the way back to Version 18.4.6. and so far everything works without crashes. So it seems to be related to the 2022 Version of After Effects. But to be honest i don't see using an old outdated version as a solution here.

[JesseJoeyJames]

What hardware are you using? GPU/CPU etc?

[Dennis255255717420]

Motherboard: MS-7B84

CPU: Ryzen 5 5600x

GPU: Nvidia 1660 Super

Ram: 16 GB

Been working with the 2021 Version and not a single problem so far so the problem seems to be After Effects 2022