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Premiere Pro Glitching Videos in Preview and Export - Source Footage Fine

Forum|Forum|6 years ago
August 6, 2019
21 replies
130157 views

After being sat on 'thank you for your patience' all day on the Adobe live chat, I thought I'd try my luck here.

I'm having a recurring issue with Premiere Pro where it randomly decides to glitch my footage. The raw footage has no issues at all with it, completely smooth and no glitching, but when I try to put them into Premiere to edit random glitches start to occur.

There is no pattern to the glitches, but once it decides that this part of my footage is going to have a glitch there is no way to stop it, even deleting and re-inserting the footage.

I have had a look around online to try and find some form of answer or reason as to why this is happening, and that brought me to two resolutions: delete the media cache files and update Premiere Pro. Well, the cache files are gone and the software is all up to date, but the glitches remain.

Now, the oddest thing is that sometimes, in the playback editor, the glitches are gone, and I think the problem is solved. But as soon as i export the glitches are back, right where they randomly showed up. This is hugely frustrating and, after having lost nearly 24 hours on this stupid problem I'd really like some form of answer, solution, or just someone online who can help me sort this out.

To clarify: Premiere is up-to-date on my computer, the RAW files are clean, the media cache has been deleted, sometimes I can get rid of the glitches in preview playback, but they are always present in the exported file.

Any help on this would be gratefully appreciated.

[title edited by mod, raw files are a different format to iphone footage]

Moderator: Moved from Adobe Creative Cloud to Premiere Pro

This topic has been closed for replies.

Correct answer aliceh85535058

So after speaking with the Adobe team I finally got this sorted out. I, like you, am using iPhone footage and it is this that is causing the glitches.

I was told that the format of the HEVC footage (iPhone footage) causes Premiere Pro to drop frames and put those glitches into the footage even though the raw footage is fine. These glitches, although you may be able to temporarily remove them from the timeline, remain in the export.

Luckily the fix is simple. All you need to do is take all iPhone footage (HEVC) into Adobe Media Encoder and export the file format to H.264 and preset to "Match Source - High Bitrate". The new .mp4 H.264 file should remove/avoid any glitches and solve your issue.

For a project that you've already built, you don't need to go through and redo the whole edit as you can replace the HEVC with the H.264 within Premiere Pro. Follow the steps below to do that:

In the project media panel:

Double click on the HEVC footage so it opens in the source preview panel.

Right click, and select replace footage.

Find the new H.264 .mp4 version of the video and press open.

The source HEVC file has now been replaced with the H.246 file.

In the timeline:

Select the clip(s) of the file that you have used in the edit and highlight them.

Right click, and select Render and Replace.

Don't change any of the settings and press OK.

Leave this for however long it takes (the longer the clips or the more effect editing you have done, the longer this will take).

This should relieve the issue. It worked for me on the one project I tried it on, so hopefully it's a permanent fix.

Another thing the Adobe team suggested I do is change the project settings so that Premiere does the encoding as soon as you load in HEVC files. To do that:

Go File > Project Settings > Ingest Settings

Click the tick box to activate Ingest

On the drop down, select Transcode.

Change the preset to Match Source - H.264 High Bitrate.

Then click OK.

From my experience of starting new projects, this doesn't look like a new setting so make sure you change it every time you start a new project. If that doesn't work, just go back through the steps above to encode the footage before you import it into the project. A bit long winded, but saves time doing it at the start rather than having to go back through at the end and render and replace all the footage post edit.

Hope this helps!

S

shaurya308648900pzc

Participant

@aliceh85535058 i tried your tips but didnt worked
actually whenever i import my recordings into premire pro the glitches randomly appears
it happened with my recording of minecraft done with obs studio with the following settings

i tried export this but the same glitch was there however in my original clip there is not such things
i even opened a new project and from there exported the clip and replaced it but still

i need help guys i am in a deadline please

M

Michael Grenadier

Legend

if you want to send me a direct message by clicking on my username at the top of my post and send me a link to a file that you're having problems with and I'll see if I can see if I can find what the problem is...

Q

Queen296511521hx8

Participant

hello,

i recorded all my videos on my camera. do u have any advic to fix it. ive spent hours and i have gotten no where. please help.

M

Michael Grenadier

Legend

what camera did you shoot it with? and select the clip in the bin and right click on it and choose "properties" and tell us what it says.

F

Finch1055

Known Participant

I recently started having the same problem when editing several MP4 files exported from PowerPoint. All I was doing was adding music to the video. The video itself was not changed. However, each exported video seemed to have at least one glitch. Even if I cut the part of the video out that was glitching, it would still glitch. What's so disconcerting is that when playing it back in the Premiere Pro's preview window, no glitch occurs. So, you don't know it's there until after you export. Interestingly, the free version of DaVinci Resolve exports the video with no problem.

The solution seems to be to convert the MP4 PowerPoint video to another MP4 file using Any Video Converter (others will probably work as well) and then using that file in Premiere Pro. The more I use Premiere Pro, the more issues and limitations I find with it. Very disappointing for a professional tool.

D

defaultjnqpgtaqz56k

Participant

What if the file is not an iphone footage, but it's already in mp4?

B

Belen5DC4

Participant

Hi! Im having the same problem with the glitching in preview and when exporting 😕😕 Im using pictures (not video) taken by my iphone but they are not in HEIC format, they are jpeg. My video starts well and after a couple seconds it starts to glitch and freeze. Already deleted cache and its (as i comprehend) not a problem of the format of mi images as the pictures are jpeg.

CAN SOMEONE HELP ME WITH THIS PLEASE IM GONNA CRY, this is so frustrating.

Also, I read on a forum that people downgraded to premier version 13 to fix this... Should I try that? idk, help me pleasee

T

Thiru5E5B

Participating Frequently

I'm using 1080p mp4 footage from SONY A7iii + Panasonic GH4 + Sony A7R cameras and premier pro glitches. Super frustrating becuase i've been using adobe premier pro for years and have only recently, within the last month started having this issue. I'm editng on an 2016 Macbook Pro with 16GB Memory and a 2.7GHz quad-core intel i7 processor.

HELP!!! I have deadlines and I keep needing to restart the program after every 10 minutes!!!!

M

Michael Grenadier

Legend

did you upgrade recently? If so, revert to the previous version that was working without issues. Upgrades often make greater demands on your hardware and 16 gigs ram is not ideal although may be the maximum for your macbookpro. Also, I strongly recommend you test a proxy workflow using an all iframe format like prores proxy. It can be a little daunting figuring the proxy workflow but it's been rocksolid for me once I got over that hump. I'm working on a 2012 macbookpro (with 16 gigs of ram) with UHD material in a 1080 sequence with pretty smooth sailing using proxies.

If you have any questions about the proxy workflow, might be an idea to start a new thread.

And here are some mac troubleshooting suggestions

It's also possible that you're having issues with your storage. It's important that you keep at least 20% free space on your boot drive and a minimum of 10% on all other drives. You might run diskutility first aid on all your drives and if you have diskwarrior, running that would also be a good idea. And you might do some drive speed tests to see if your drives are performing up to snuff.

Try creating a new user account with administrator priviileges and logging in to the new account and see if that makes any difference to premiere performance. It's possible some other program or setting is causing issues. If you have any other peripherals connected besides your media drive, mouse and keyboard, try disconnecting them. And try disconnecting from the internet either by turning wifi off or pulling the ethernet cable.

A

Adrian5CCF

Participant

Hi, did you solve this?
I have the same problem and have no clue what to do with this.

MaJa305

Participant

So helpful! Thank you alice for taking the time to write out the steps and your process!

D

defaultp89v5ovpgcjo

Participant

On Iphone, if you go into the camera section in settings and then go into "format" you can force your device to film in "most compatible" which will only allow you to film in H.264, thereby allowing you to skip the process of converting your videos.

kareemwill

Participating Frequently

Exporting the file as H.264 worked for me. Then I replaced the original video in premier with the repaired video as per the instructions above. Great work.

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