Premiere update - crashing in Color workspace

[Generous_artwork5E7A]

I update Premiere today. The first few times I entered the Color workspace, everything worked fine.

After 20 minutes of editing in the workspace, Premiere crashed, and every time I have opened it since, everything works until I click on the Color workspace tab, at which point the program freezes and crashed. This happens regardless of the project that I am working on.

I have tried reinstalling Premiere, but it did not help the problem. (I am able to make Lumetri adjustments in the effects panel.)

Is anyone else having this issue?

[R Neil Haugen]

For many users, cleaning out the right folder did fix the problem. For some, like you apparently,  it didn't.

And it is a right pain one of your rigs is still doing this.

Neil

[Josh JMFE]

Thanks.  But it really is an odd bug.

[R Neil Haugen]

Oh, yea, it's ... odd.

Have you tried nuking the Adobe CC stuff with the Adobe CC Cleaner Tool? It will wipe all your presets, preferences, and custom keyboards, so backing those folders up elsewhere is good, then run it.

If you do, ignore the  instructions to uninstall first ... that works about 1/3rd of the time to do a full wipe in my experience. Using the Cleaner Tool to both uninstall/disinfect works every time. Not a guarantee it will fix this for you, but a decent chance.

At this point, I'd wipe any Adobe video apps like PrPro, Media Encoder, Prelude, and AfterEffects ... unless ... on that machine you have the earlier 2017 version that still works with Dolby ac3 audio and have need of that.

Neil

[Paulo Paulino]

I have the same problem and it come completely unexpected in the middle of a work that need to be delivery.

I cannot delete my profile folder every time I add histogram, I need to color grading my videos and without this tools it´s impossible.

If there is so many people with this problem why adobe don´t fix it!

[R Neil Haugen]

There aren't many people with this issue. There were in a previous version but very few affected by this after moving to 12.1.2.

So, the fix that had been identified and has clearly worked with the vast majority of users wasn't ​everything​ that could potentially cause this. There's one other little something ... and apparently, you may have it.

So ... are you on 12.1.2?

Have you dumped all the folders and other steps listed above?

And ... set PrPro to ​not​ import workspaces?

If you've done all that, have you used the Adobe CC Cleaner Tool to remove PrPro entirely, rebooted, re-installed, and launched with PrPro set ​not​ to import workspaces?

Neil

[JustinWoo]

This was happening to me - turns out it was the project itself. Don't know what was wrong with it, but it works with my other projects.

[truefd]

Sept 25th 2018.  It started doing this after the last update.  I installed it, color tab crashed so reverted back to older version.  Just tried again today and still not fixed.  If it's RGB parade then that doesn't help cause I can't get into color to even change it now.  Only new thing I even saw in this upgrade was that they finally added a frickin scroll bar to the lut list which was a pain but this isn't worth my time.  So I will revert back and stay there but still have to pay the same amount for the most buggy software ever created.  Maybe they should actually hire developers that actually use the programs cause it doesn't take long for anyone to find bugs in their software.  Just wasted two hours editing for nothing.  Not again.

[R Neil Haugen]

Hey, I understand. Been there burned the darn t-shirt in rage. Had a build where I couldn't use it for six months after release. Got by fine, of course with the previous version. But it's the principle, right?

This bug is currently only affecting a tiny percentage of the users, and your abysmal luck is to be one of them. It affected me at first, and I had to go through multiple cycles of running the Adobe CC Cleaner to remove the app and all other files ... make sure there were no preference or other files left anywhere. Reboot. Re-install. Cuss a bit.

Clean ... reboot ... reinstall ... cuss.

Rinse & repeat.

About the sixth time, it ... just worked.

Why? Dunno.

All I can add is that they announced the new features of the next release in IBC a week ago. Which means we're in that 1-8 week area before they drop the next version if past history is applied.

So ... hopefully ... when that happens, you can move forward in your work.

One caveat for EVERYONE reading this. The 'reveals' for some of the upcoming product releases have listed them as "2019" ... so they should be a full upgrade version, a new build number.

If that is the case, you can install them while keeping your current working versions of PrPro active on your computer, and I highly recommend you do so. There should be some kind of "Advanced Options" or some such checkbox on the intial Install dialog, and ... check that option out. On it should be the ability to uncheck the default "remove previous versions" item.

Test before committing projects to it. Always the safest and wisest thing with any production software!

Neil

[rustinr91154899]

Been having this issue a lot, even after I cleared out cache file. Resetting the Premiere preferences seems to work for everything like this, although it gets tiresome having to go back and reset my keyboard shortcuts. I think I figured it out an easier way though. Check your "reference" panel and make sure it's not zoomed in. Select "fit", then reset workspace. It worked for me, hope it works for you.