Premiere Will Not Import Video

[The Truth18]

Unfortunately I just finished a session with Adobe. Video from a .mov would not import video - only audio. A workaround of changing the file extension to .mp4 did appear to work but will not be a solution for our production house. We have thousands of files and can not do this. I was told that I will need to use the older version and wait for the update. If you run into this and only have a few clips, at least this is a duct tape solution. I am a faithful Creative Cloud enthusiast but I am extremely disappointed that I can not use the latest version until you create a patch. Please let me know when this is fixed. Thank you.   

[Peru Bob · Accepted solution]

Add your voice here:

Premiere Pro: Hot (1147 ideas) – Adobe video & audio apps

and here:

Feature Request/Bug Report Form

[kulpreet singh]

Hi,

Our engineering team is aware of this issue and we are working on a fix.

Please refer to this link for the workaround.

Thanks,

Kulpreet Singh