Premiere Won't Export

[cwilliams559]

Hi! I have been trying to export a video for a couple of hours to no avail. When I select File > Export > Media, literally nothing happens. No pop up to select export settting, nothing at all. If I try a few times within the same session, Premiere will eventually freeze up and stop working. I use Premiere regulalry and this has never happened.

- Premiere is up to date

- I've cleared preferences

- I've deleted all media cache

- Uninstalled and reinstalled Premiere

- Restarted my computer several times

Nothing has helped.

[PhenixKing]

Hello Cwilliams, 

Sorry, I am posting here because I have exactly same problem happening to me today. 

When I click Export, the App Premiere Pro just freezes and I cannot modify anything. 

1/ The PC doesn't freeze on other applications etc which continues to move smoothly.

2/ I never had any issue in 2 months, new user here, but it always worked smoothly until yesterday update.

3/ The same issue appears when trying with PREVIOUS projects too, not just the latest one. 

4/ I also made the same tries to resolve that Mr Williams over - preferences, media cache, PC restart...

Please kindly help supporting on this - as I have clients waiting... 

Thanks !! 

[Trent Happel · Accepted solution]

Are you on WIndows with an NVIDIA graphics card? If so, could you please try going to Preferences > Media and uncheck "Enable hardware accelerated encoding and decoding (requires restart)" then Save, Quit. Now launch Premiere Pro and try export again. Does it now work?

[PhenixKing]

Dear Trent,

Many thanks for your timely reply.

Your solution worked perfectly for me ! I'll let cwilliams confirm fos his own issue of course. 

Many many thanks ! 

[Trent Happel]

Thanks for the quick verification! This issue is under investigation.

[DylanW86]

I had the same problem, also working on a Nividia card. This solution helped though. 

[JFicarraFJ]

I have a brand new MacBook Pro top of the line and exported 3 weeks ago and can't today... Very frustrating, any advice? My graphics, MD Radeon Pro 5500M 4 GB, Intel UHD Graphics 630 1536 MB

[warren25284135y2t0]

Preferences where?? In Premiere Pro or in the NVIDIA graphics card control panel?

In Premiere Pro I did find Preferences > Media but nothing to uncheck "Enable hardware accelerated encoding and decoding (requires restart)"  

Please help.  This is extremly frustrating.  It has been working fine up until now.  Ive tried 4-5 different so called fixed from Youtube but still no luck.  Im in the middle of a big project that I need to finish up ASAP

Thanks in advance

[R Neil Haugen]

On my PC laptop, I have options in the Preferences/Media for both H264/HEVC encoding, and also for decoding. Perhaps, if your computer doesn't have the particular processing chips needed, the option may not appear.

Not all computers do.

So ... what's your hardware? A couple regulars here would be able to tell you right quick what the capabilities were if you posted the details of your computer.

Neil

[ElleS2]

Hi guys,

Have been on different forms for a good part of my day, to solve different problems

In my case im dealing with to problems which only seem to be solved by going back and forth between upgrading and downgrading between different versions.

With version 14.3 im unable to export. The screen does not pop up at all but premiere freezes all together

Downgraded back to 14.2 , now im unable to use, add or edit shortcuts.

Anybody know how one of those problems can be fixed, or a version where both problems are fixed?

Please let me know if things are unclear!

[Guest]

I'm having the same issue here with 14.2. Nothing on my system has changed except the Premiere update. Premiere worked fine before that. There seems to be an issue with export. I'm able to get the export dialog to open but as soon as I choose h.264 or h.265, Premiere crashes. 

[R Neil Haugen]

Try changing the Hardware Acceleration option in the Preferences/Media tab.

They added GPU encoding for H.264/HEVC codecs this release, and on some systems that seems to cause an issue if the hardware acceleration option is 'on'.

Neil

[Guest]

Yep, I have to revert back to software only. My graphics card is not supported under 14.2

[andrewh98817350]

I had the same issue and this fixed it. Thank you!

[ElleS2]

Thank you for the sollution! I had to restart my computer but now it is working 🙂

[Gabe21]

Where do i find this Hardware Acceleration media tab?

[Trent Happel]

Go to Preferences > Media and uncheck "Enable hardware accelerated encoding and decoding (requires restart)" then Save, Quit. Launch Premiere Pro again.

[Julie Pegg]

Hi, I have just tried your solution unchecked "Enable........." and restarted the machine but still nothing is poping up when try File > Export. I have intel 10th gen i7 octa core processor and 2gb NVIDIA graphics. When I was using my old laptop which was i3 processor and AMD graphics, I have had no problem at all. I just upgraded to new machine, it has gone worse than my previous. Can you please advice what else I can do to sort this exporting problem? and also rendering is taking too much time at least 5hrs for color grading even with this high configured machine. I do only 10 mins video, I don't know what I'm doing wrong. 

[Trent Happel]

FYI, we believe we have a fix for this in 14.3 Beta build 24+ if you would like to verify on your system. 14.3 Beta will install separately from 14.2, so it should not affect 14.2. You can find 14.3 Beta in Creative Cloud under Beta apps.

[Julie Pegg]

Hi, I have just tried your solution unchecked "Enable........." and restarted the machine but still nothing is poping up when try File > Export. I have intel 10th gen i7 octa core processor and 2gb NVIDIA graphics. When I was using my old laptop which was i3 processor and AMD graphics, I have had no problem at all. I just upgraded to new machine, it has gone worse than my previous. Can you please advice what else I can do to sort this exporting problem? and also rendering is taking too much time at least 5hrs for color grading even with this high configured machine. I do only 10 mins video, I don't know what I'm doing wrong. 

[Julie Pegg]

Sorry! It is exporting into h.264 now after a bit. thanks.

[Trent Happel]

Glad to hear it is now working for you, Julie. 

Thank you.

[Julie Pegg]

Thanks for your reply. Another problem arouse now, timeline and panels just freezing. If I click on clips on timeline, it is actually working but it's not highlighting the clip I selected and same for effect panels. Its just freeze if I search for any effects in effects panel. 

[Trent Happel]

Have you tried deleting your Preferences? Hold down Opt/Alt key while launching Premiere Pro. If that does not help, I would suggest contacting Support. THey can help with troubleshooting the issue. https://helpx.adobe.com/contact.html

[Julie Pegg]

I tried contacting Adobe help. They couldn't figure out even after took remote control and encountered another error; V4 item was hiding V3 item in strange manner. Adobe help service tried to figure out how it was happeing but they failed to fig out.