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richardg99467260
richardg99467260
Participant
January 9, 2019
質問

Problem importing Quicktime file created by screen record in Mojave

  • January 9, 2019
  • 返信数 3.
  • 11662 ビュー

I've recently discovered the Screen Record function in macOS Mojave (Shift + Command + 5).

This creates a Quicktime .MOV file.

However, when I try to import into Premiere Pro I get the following message: File Import Failure. We were unable to open the file on disc.

Any ideas how to get around this please?

    このトピックへの返信は締め切られました。

    返信数 3

    aa52734561
    aa52734561
    Participant
    January 8, 2020

    The simplest workaround I found (thanks to https://www.youtube.com/watch?v=uXN0jMA-gxs) is to simply rename the .MOV file extension to .mp4 and then import. No true converting or file repair necessary. It's almost too simple. 

      lukask46799618
      lukask46799618
      Participant
      January 12, 2020

      nice. That worked. But seriously Adobe. Get it together. Ever since the update to Premiere 2020 I'm having some serious problems playing back random media which resulted in me having to delete my cache multiple times which I am not really fond of! 

        E
        excited_Genie16B8
        Legend
        January 9, 2019

        I recommend using hardware recorders for screen capture.  They record to industry standard formats and...just work.

        Products like the Ninja or Shogun series from Atomos and the HyperDeck series from Blackmagic Design, etc., are perfect for this type of thing.

          M
          Meg The Dog
          Inspiring
          January 9, 2019

          I can't replicate your issue on my Mac running Mojave.

          It works as expected.

          Can you open the file in QuickTime Player?

          MtD

          M
          matthewr85280907
          Participating Frequently
          May 13, 2019

          I'm having this same issue. I used the Screen record function in Mojave to record 3 videos. The lengths of these videos were 46:35, 04:02:48 and 01:12:52... file format is .MOV

          The first video (46:35) imported into Premiere with no issue. I'm using the latest update of Premiere 13.1.2

          The other 2 videos were unable to import and I received the same error notice as Richard G. I used Handbrake to find some settings that would give me a repaired file, which worked, but it only repaired the first 48 minutes of the other 2 files, approximately.

          Long story short, I think there's an issue with the screen recording once you surpass this 47-49 minute mark. I've done everything short of purchasing a software repair service. And even then, I don't know if they can do anything to fix it.

          I would love any suggestions, but unfortunately I think these files are doomed

          T
          Community Manager
          Trent HappelCommunity Manager
          Community Manager
          May 15, 2019

          Okay this makes sense. I wasn't able to bring it into Media Encoder either.

          Since I have 2 different videos that couldn't import, I did try both in multiple different projects, and always received this as the corresponding error.

          The file opens up in VLC and Quicktime just fine, so I believe the file itself does have some corruption. I believe it's more of a Screen Recorder issue through Mojave than a Premiere Pro issue. I'll use Jim_Simon's method next time. I appreciate the quick reply.


          That looks like another issue... a bad issue. Basically, that is telling you that the Importer ran into a serious issue and this will affect other MPEG clip imports (you will need to Quit and Relaunch Premiere). Let me try some longer duration captures with Mojave's Screen Record and see if I can reproduce this issue.

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