Problem with automatic font substitutions with .mogrt

[rawnyron]

I recently purchased a graphic template off of adobe stock and when I went to import it I did not have the font that was necessary.  I went through the font sync process and the font is now available for all CC products but for some reason when I try to use the graphic template that I downloaded, it appears in my source monitor to have automatically chosen a new font in the graphic. 

The font should be Goldenbook and Open Sans but it seems to be something else and I can't get it to change.

I have even tried deleting the template and re-importing it.  I have also tried clearing all Premiere settings, uninstalling and reinstalling.

Any help would be great, thanks.

[Carlos Ziade]

you cannot change mogrt fonts unless they were created on After Effects 2019

mogrts are limited to the font used when exported from After Effects,

did you have a link to the fonts Goldenbook and Open Sans used in your mogrt item pack ?

you have to install those fonts before starting premiere and importing the mogrts there.

[rawnyron]

I am not necessarily trying to change the font from the original font of the .mogrt

It changed automatically when I imported it into premiere.  At the time I did not have the specified fonts for the template installed, but I went through the prompts for font syncing and it did not work.

Here is an example of the template:

Here is what I am seeing in the source monitor:

[Carlos Ziade]

can you please try to delete the mogrt from essential graphics close premiere, delete the fonts, then install them back, wait a bit as font syncing takes some time, then restart Premiere, check if the fonts are now available there, then import the mogrt again and let us know what happens ?

[rawnyron]

Fonts are available but they are not shown in the .mogrt 

Same issue after following those steps

[Carlos Ziade]

try to sign out and back in from the CC app

[rawnyron]

Tried that and just restarted my whole computer, still the same issue.

[Carlos Ziade]

I'll wait for jstrawn​ to help here

[Carlos Ziade]

and please refer to this thread if it helps:

no fonts in essential graphics?

[rawnyron]

The font is showing up as installed on the in the Essential Graphics panel

There is no "yellow T" on my panel but the wrong font still shows up in the source monitor.

[Carlos Ziade]

can you please try to trash your preferences ?

and clean your Media Cache anyway ...

[rawnyron]

How do I trash my preferences?

Do I manually delete my media cache?

[Carlos Ziade]

Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears. To resetpreferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting

preferences - clean media cache

[rawnyron]

Just did both of these, it did not work.

[Carlos Ziade]

im not sure if this can help you, sorry im doing my best here waiting for Adobe Staff :

Troubleshoot font activation problems in Creative Cloud

[rawnyron]

I appreciate the help!  It is frustrating but I definitely appreciate you trying.

The fonts are active on my machine

[Carlos Ziade]

if you are on a tight deadline please pm me the mogrt file so I try from my side,

try to open it in after effects and export back with those same fonts to send back to you

[Sumeet Kumar Choubey]

Hi rbpuno,

Sorry to hear that you are facing this issue. We have multiple instances of such issues reported and we are currently investigating the issue. We will update you once we get more information on this.

Thanks for your patience,

Sumeet

[rawnyron]

Thanks I appreciate it.

[rawnyron · Accepted solution]

Works now with the latest update!  Just thought I would close this one out.