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ProRes RAW files in Premiere Pro 23.0 are black in source, program monitor, and export

Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Looking for some help with this issue. I've been working with R3D or ProRes HQ prior to this and it's my first time with ProRes RAW from the Ninja V+ so I'm unable confirm if it was working on previous versions.

 

ProRes RAW files in Premiere Pro 2023 are displaying a black preview (source file and program monitor) - audio is playing fine. This issue is limited to ProRes RAW files only - I have verified numerous other projects using R3D and ProRes HQ are not encountering the same issue.

 

Preview/program monitor shows image when using Mercury Playback Engine Software Only or OpenCL - both with extremely hindered performance.

 

Using Mercury Playback Engine (CUDA) in Media Encoder results in files with black screen & audio, as above Software Only or OpenCL successfully export however extremely slowly (~45mins for a 2:05 project file. Single layer 5.9K source media, one technical LUT (CLog2 > Rec.709) 4K UHD export @ 30mbps CBR. I would usually expect this to take less than a couple of minutes.)

 

Attempted to create 720p ProRes proxies with media encoder - same issue, black image with audio playing.

 

Files play back with no issue on the Ninja V+

 

Specs/media:

  • i9-10980HK

  • RTX 3070 Laptop GPU

  • 32gb RAM

  • Premiere Pro 2023 (23.0)

  • Mercury Playback Engine (CUDA)

  • ProRes RAW 5.9K/24 from R5C in Super35 mode & Ninja V+

  • ProRes RAW for windows 1.3 installed

  • Latest Nvidia Studio Driver version 526.98 (tried switching between Studio and Game Ready as a hail mary to no avail)
  • Verified string value of C:\Program Files\Apple\ProRes RAW for Windows\ registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folder

  • Verified .dll files present in C:\Program Files\Apple\ProRes RAW for Windows\

 

I've also recreated the project from scratch and cleared the media cache with no luck.

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Error or problem , Hardware or GPU

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correct answers 2 Correct answers

Community Expert , Nov 20, 2022 Nov 20, 2022

A few users have reported they needed to roll back to a studio driver of around 517, that the newest driver isn't working with ProRes on their system. So try that also.

 

Neil

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Community Beginner , Nov 21, 2022 Nov 21, 2022

After a bit of trial and error, I've got the following results:

 

Premiere Pro 23.0 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro 22.6.2 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro Beta 23.2 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro 23.0 & NVIDIA Studio Driver 517.40 is working

 

After all that, I think it's safe to conclude that the latest (or newer versions of) the NVIDIA drivers are the problem here, thanks for the suggestion!

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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You're checking all the right things.

 

Use the "Other versions" option for Premiere Pro in Adobe Creative Cloud Desktop to install Premiere Pro (22.6.2).  You can have both 22.6.2 and 23.0 installed at the same time.

 

Or, use the Beta Apps tab to install Premiere Pro Beta (23.2).

Hopefully, one of those versions of Premiere Pro and corresponding version of Media Encdoer works on your system with the Apple ProRes RAW Decoder for Windows as expected.

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Thanks Warren,

 

I'll try the previous (and beta) versions of PPro and Media Encoder and see if that resolves it!

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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(yes, I copy-pasted my answer - not sure how I could have worded it any differently really!)

 

After a bit of trial and error, I've got the following results:

 

Premiere Pro 23.0 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro 22.6.2 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro Beta 23.2 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro 23.0 & NVIDIA Studio Driver 517.40 is working

 

After all that, I think it's safe to conclude that the latest (or newer versions of) the NVIDIA drivers are the problem here, thanks for the suggestion!

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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A few users have reported they needed to roll back to a studio driver of around 517, that the newest driver isn't working with ProRes on their system. So try that also.

 

Neil

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Thanks, Neil!

 

Sometimes it's the simple things - I'll give it a crack tomorrow when I'm back working.

 

Cheers,

Alex

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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Hope it works ... but please post back either way.

 

Neil

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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After a bit of trial and error, I've got the following results:

 

Premiere Pro 23.0 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro 22.6.2 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro Beta 23.2 & NVIDIA Studio Driver 526.98 is not working

Premiere Pro 23.0 & NVIDIA Studio Driver 517.40 is working

 

After all that, I think it's safe to conclude that the latest (or newer versions of) the NVIDIA drivers are the problem here, thanks for the suggestion!

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Very thorough!  Thank you for hsaeing your results. 

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New Here ,
Nov 21, 2022 Nov 21, 2022

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I have the same problem, this after reinstalling windows.
Before it was working, now after the reinstallation it doesn't work anymore.... 
When I enter the project with ProRes RAW files (from Ninja V) I get an error to enter on "adobe.com/go/proresraw" and that info. there does not help me if I have the correct settings in the program (set to CUDA)

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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With that error I would say you likely don't have ProRes RAW for Windows 1.3 installed. You can download it here

 

Once that's installed, you should be able to decode the ProRes RAW files from the Ninja V.

 

Are you also using an NVIDIA graphics card? As per my previous reply after trial and error, make sure you're on version 517.40 otherwise you'll likely end up with the black screen issue I did.

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New Here ,
Nov 21, 2022 Nov 21, 2022

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3, 4 times I installed and uninstalled the codec and the same result......
I actually tried your option with the Nvidia driver and it still appears the same

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Look!

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Strange!
Is there a string value of C:\Program Files\Apple\ProRes RAW for Windows\ showing under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folder in your registry?

Win + R > regedit

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New Here ,
Nov 23, 2022 Nov 23, 2022

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this is tha last  REG:  " C:\Program Files (x86)\Apple Software Update\ "

 

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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And can you confirm if the video is decoding using OpenCL or Software Only?

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New Here ,
Nov 23, 2022 Nov 23, 2022

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it is set to CUDA  (i have RTX 2070)

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Hi,

Sorry about this. Can you give us details about the computer's CPU?

 

Thanks,
Kevin

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New Here ,
Nov 23, 2022 Nov 23, 2022

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I have

Ryzen 9 7950x

Asrock x670E PRO RS

Crucial 2X32Gb 5600Mhz

Rtx 2070 8Gb

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Community Beginner ,
Nov 26, 2022 Nov 26, 2022

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Oh yeah, I get that bit - what I mean is does the video render if you select OpenCL or Software Only? It'll be painfully slow, but it's something to test to see if it's Nvidia/Driver/CUDA related or something else.

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