"Error parsing properties list from memory" ON PREMIERE PRO

[Alexander28047921fyuz]

It doesn't open or anything it this just happens, doesnt open or ANYTHING.

This was on my FIRST ever launch and NOTHING I saw helped cause I dont have any cache or anything or can't open it to change some settings or whatever. HELPPPP!!!

[Alexander28047921fyuz]

also there is an image I linked

[Ann Bens]

This might do the trick

https://community.adobe.com/t5/premiere-pro-discussions/quot-error-parsing-properties-list-quot/td-p...

[Alexander28047921fyuz]

no, I already did everything from there before I made this post and didnt work, I only have 2 files in premiere pro 23.0 called Extention Config.xml and Plugin Loading.log

[Ann Bens]

Reinstall everything and

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[Alexander28047921fyuz]

none of this helps

[Ann Bens]

Contact support

https://www.adobe.com/about-adobe/contact.html

chat option, bottom right corner.

[Alexander28047921fyuz]

alright thanks will try

[Alexander28047921fyuz]

It says "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."

[Alexander28047921fyuz]

bump (idk if this works but imma try)

[JordanXt]

Any luck with this? I have a user who is also receiving this error after updating to Adobe Premiere Pro 2023. Tried uninstalling and reinstalling but no luck. 

[Kevin-Monahan]

Hi, Jordan,

I can understand the error. It sounds frustrating! Do you have an enterprise or educational installation, or is this a standard Creative Cloud subscription? Let. us know. 

Thanks,
Kevin

[JordanXt]

Hi Kevin, your response is very much appreaciated!

This is an enterprise creative cloud subcription. User updated Adobe Premiere Pro app from the Adobe Creative Cloud app and is now receiving the error. We're kind of stuck here with no luck 

[Kevin-Monahan]

Are you the IT rep, Jordan? Enterprise support can help troubleshoot the user's issue. Contact them via your admin dashboard. I did some digging around, and there are solutions based on deleting the media cache. Here are the steps: 

1. Close all projects using File > Close All Projects. 
2. In Media Cache preferences, click the Delete button from "Remove Media Cache."
3. Choose "Delete All Media Cache (requires restart) in the dialog box."
4. Premiere Pro closes.
5. Reopen the application and see if the warning persists.
6. Allow some time for the media cache to rebuild before editing.

Good luck and let me know what happens.

Thanks,
Kevin

[Conrad28449345x4zb]

sorry how do i dop the first step?

[Kevin-Monahan]

Hey Conrad, 

Thanks for the note. There's a faster way to delete media cache now. Press Shift on launching the application. In the Reset Options dialog box, check the box next to "Delete Media Cache." Then, click OK. Does that work for you? Let me know.

Thanks,
Kevin